Rent. Apartments and Homes

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Rent. Apartments and Homes's key feedback

Inaccurate Listings

Many users report that the app displays rental listings that are no longer available, leading to frustration and wasted time. Approximately 20% of users seem to be affected by this issue.

I found out that almost all of the listings I reached out to were fake or already rented.

Poor Location Accuracy

Users are frustrated with the app's inability to accurately show properties in their desired locations, often displaying results far from the specified area. This issue affects about 15% of users.

I keep getting listings 150 miles away from where I want to search.

Excessive Notifications

The app sends an overwhelming number of emails and notifications, even after users have unsubscribed, causing annoyance for about 10% of users.

I receive 20 emails a day despite unsubscribing multiple times.

Account Access Issues

Some users experience difficulties accessing their accounts, with errors in login and password reset processes, affecting around 5% of users.

I can't log in or reset my password, even though I'm receiving emails from Rent.com.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zillow Rentals

Zillow Rentals is praised for its user-friendly interface, comprehensive listings, and helpful filters. Users appreciate the app's ability to provide detailed information and updates, although some mention issues with outdated listings and occasional app crashes.

#2 RUNNER UP

Rent. Apartments and Homes

Rent. Apartments and Homes receives mixed feedback, with users appreciating its ease of use and detailed listings. However, there are complaints about inaccurate listings, poor customer service, and issues with search filters not working as expected.

#3 Straggler

Apartments.com

Apartments.com is generally well-received for its extensive listings and ease of use. Users find the app helpful in finding rental properties, though some express frustration with outdated information and the need for more detailed filters.

Nuggets

Major Highlights of the Week

Inaccurate Listings

Users frequently encounter listings that are outdated or no longer available, leading to frustration and wasted time. This issue undermines the app's reliability and trustworthiness.

Many homes listed as available are actually not for rent anymore.

Excessive Notifications

The app sends an overwhelming number of emails, even after users have unsubscribed, causing annoyance and dissatisfaction. This persistent communication issue negatively impacts user experience.

Receiving 20 emails daily despite unsubscribing is frustrating.

Location Mismatch

Search results often display properties far from the user's specified location, which is inefficient and frustrating. This misalignment with user preferences diminishes the app's utility.

Properties shown are 150 miles away from my desired location.

Fake Listings

Users report encountering fake listings, which are confirmed as fraudulent by realtors, eroding trust in the app's content. This issue raises concerns about the app's verification processes.

Almost all listings I reached out to were confirmed fake by realtors.

Poor Customer Support

Users experience inadequate customer support, with issues like unreturned calls and unresolved technical problems, leading to lost opportunities and dissatisfaction. This lack of support affects both renters and landlords.

No response from customer support led to losing a potential renter.

Filter Limitations

The app's filtering options are insufficient, making it difficult for users to narrow down searches effectively. This limitation hinders users from finding properties that meet their specific criteria.

The app restricts searches to only the entered location, missing nearby options.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inaccurate Listings

Users frequently encounter listings that are outdated or no longer available, leading to frustration and wasted time. This issue undermines the app's reliability and trustworthiness.

Excessive Notifications

The app sends an overwhelming number of emails, even after users have unsubscribed, causing annoyance and dissatisfaction. This persistent communication issue negatively impacts user experience.

Location Mismatch

Search results often display properties far from the user's specified location, which is inefficient and frustrating. This misalignment with user preferences diminishes the app's utility.

Fake Listings

Users report encountering fake listings, which are confirmed as fraudulent by realtors, eroding trust in the app's content. This issue raises concerns about the app's verification processes.

Poor Customer Support

Filter Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app needs more filters and updated listings. Too many listings are still active even though they've been rented out, which wastes time.

MC777_

Week of April 9th, 2025

I keep getting properties that are far from my desired location, and the app sends too many emails even after unsubscribing.

itskashifkhan

Week of April 9th, 2025

I tried to log in but kept getting errors, and the app wouldn't let me reset my password. It's frustrating because I can't access customer support without logging in.

FlightOfTheNightingale

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app needs more filters and updated listings. Too many listings are still active even though they've been rented out, which wastes time.

Candice Wu

App Store

I keep getting properties that are far from my desired location, and the app sends too many emails even after unsubscribing.

Kelly Williams

Google Play

I tried to log in but kept getting errors, and the app wouldn't let me reset my password. It's frustrating because I can't access customer support without logging in.

Koray Okumus

Google Play

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User Experience Report

Rent. Apartments and Homes

Top Insights This Week

Inaccurate Listings

Poor Location Accuracy

Excessive Notifications

Account Access Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts