Resident Advisor

User Experience Report

Week of March 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Resident Advisor

Top Insights This Week

Week of March 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Resident Advisor's key feedback

1

Login Issues

A significant number of users, approximately 15%, report being unable to log in or experiencing endless login loops, preventing access to their tickets and other features. This issue is causing frustration and hindering the app's usability.

I can't log in to view my ticket, it just says an unexpected error has occurred.

2

Forced App Download

Around 20% of users are frustrated by being forced to download the app to access their tickets, preferring a more straightforward email or PDF option. This requirement is seen as unnecessary and inconvenient.

Why do I need to install an app just to access my tickets?

3

Search and Navigation Problems

Approximately 10% of users find the app's search and navigation features unintuitive and difficult to use, with issues like missing genre filters and clunky UI affecting their experience.

The search feature does not work and the app is super cluttered.

4

Payment and Ticketing Errors

About 12% of users experience issues with payment processing and ticket access, including double charges and tickets not appearing in the app, leading to distrust and dissatisfaction.

I bought tickets but the app doesn't let me log in or out, and I never received my ticket.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Songkick
Songkick is highly praised for its ability to keep users informed about concerts and events, with many users appreciating its integration with Spotify and its notifications for favorite artists. However, some users experience issues with the app's functionality, such as login problems and missing concert dates.

#2 RUNNER UP

Resident Advisor
Resident Advisor receives mixed feedback, with users appreciating its comprehensive event listings and ease of use for finding electronic music events. However, many users express frustration with technical issues, such as login errors and mandatory app downloads for ticket access, which detract from the overall experience.

#3 Straggler

Eventbrite
Eventbrite is generally well-received for its ease of use and convenience in managing event tickets, with users finding it straightforward to navigate and purchase tickets. Some users, however, report issues with app crashes and difficulties in accessing tickets, which can be frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Songkick
#1 Users Choice
Songkick is highly praised for its ability to keep users informed about concerts and events, with many users appreciating its integration with Spotify and its notifications for favorite artists. However, some users experience issues with the app's functionality, such as login problems and missing concert dates.
Resident Advisor
#2 Runner-up
Resident Advisor receives mixed feedback, with users appreciating its comprehensive event listings and ease of use for finding electronic music events. However, many users express frustration with technical issues, such as login errors and mandatory app downloads for ticket access, which detract from the overall experience.
Eventbrite
#3 Straggler
Eventbrite is generally well-received for its ease of use and convenience in managing event tickets, with users finding it straightforward to navigate and purchase tickets. Some users, however, report issues with app crashes and difficulties in accessing tickets, which can be frustrating.

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Nuggets

Major Highlights of the Week

Location Errors 🌍
The app's 'Reset to current location' feature inaccurately places users in incorrect countries, such as Brazil, despite being in a different location like California. This issue disrupts the personalized event discovery experience.
The app keeps thinking I'm in Brazil when I'm actually in California.
Login Loop 🔄
Users experience a frustrating login loop where they are repeatedly prompted to log in, preventing access to their tickets and other features. This issue severely impacts the user experience and ticket accessibility.
I log in, try to access my tickets, and get prompted to log in again, creating an endless cycle.
Mandatory App Download 📲
The app forces users to download it to access their tickets, which many find unnecessary and inconvenient. This practice is perceived as a tactic to inflate app usage metrics, leading to user dissatisfaction.
Why do I need to install an app just to access my tickets?
Payment Failures 💳
Users report issues with the payment system, including unrecognized payments and double charges, leading to a lack of trust in the app's reliability. This problem is compounded by poor customer service responses.
Tried with multiple payment methods, but the app didn't recognize my payment.
Search Functionality Issues 🔍
The search feature is unintuitive and difficult to use, making it hard for users to find events by city, artist, or genre. This hinders the app's primary function of event discovery.
Ticket Access Delays ⏳
Users are unable to access their purchased tickets until 24 hours before the event, causing anxiety and inconvenience. This delay in ticket availability is a significant pain point for users.
Tickets are only accessible 24 hours before the event, which is inconvenient.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Location Errors 🌍
The app's 'Reset to current location' feature inaccurately places users in incorrect countries, such as Brazil, despite being in a different location like California. This issue disrupts the personalized event discovery experience.
Login Loop 🔄
Users experience a frustrating login loop where they are repeatedly prompted to log in, preventing access to their tickets and other features. This issue severely impacts the user experience and ticket accessibility.
Mandatory App Download 📲
The app forces users to download it to access their tickets, which many find unnecessary and inconvenient. This practice is perceived as a tactic to inflate app usage metrics, leading to user dissatisfaction.
Payment Failures 💳
Users report issues with the payment system, including unrecognized payments and double charges, leading to a lack of trust in the app's reliability. This problem is compounded by poor customer service responses.
Search Functionality Issues 🔍
The search feature is unintuitive and difficult to use, making it hard for users to find events by city, artist, or genre. This hinders the app's primary function of event discovery.
Ticket Access Delays ⏳
Users are unable to access their purchased tickets until 24 hours before the event, causing anxiety and inconvenience. This delay in ticket availability is a significant pain point for users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is poorly developed. It says you have tickets but when you go to click them it tells you to log into the right account but obviously you are if you can even see them. Also, the app exposes your password when trying to recover or reset your password once it brings you back to the app from the browser.
pacheco nyc
Week of March 21st, 2025
I can't find anything that I marked as interested anywhere. You won’t give me recommendations based on past events or events marked as interested. DO BETTER
You:know
Week of March 21st, 2025
I was not able to make a purchase with a valid Visa card that has more than enough funds. I then tried to get help and there is absolutely no support to speak/chat with.
LindaluvsPrince
Week of March 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is poorly developed. It says you have tickets but when you go to click them it tells you to log into the right account but obviously you are if you can even see them. Also, the app exposes your password when trying to recover or reset your password once it brings you back to the app from the browser.
Candice Wu
App Store
I can't find anything that I marked as interested anywhere. You won’t give me recommendations based on past events or events marked as interested. DO BETTER
Kelly Williams
Google Play
I was not able to make a purchase with a valid Visa card that has more than enough funds. I then tried to get help and there is absolutely no support to speak/chat with.
Koray Okumus
Google Play

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