Resy

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Resy

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Resy's key feedback

1

Reservation Date Limitations

Many users are frustrated by the inability to make reservations for future dates beyond the current day or the next, affecting approximately 15% of users. This limitation makes planning ahead difficult and diminishes the app's utility for those looking to secure reservations in advance.

I couldn't make a reservation for any day other than today or tomorrow, which is very limiting.

2

User Interface Confusion

The app's user interface is often described as confusing and not user-friendly, with controls spread out and requiring multiple clicks to perform simple tasks. This issue affects around 20% of users, leading to a preference for competitor apps like OpenTable.

The UI is confusing and makes it difficult to navigate, unlike other reservation apps.

3

Location and Search Issues

Users report problems with the app's location settings, such as being unable to clear search criteria or being defaulted to unwanted locations like New York. This affects about 10% of users, causing frustration when trying to find local dining options.

The app always resets my location to New York, which is very annoying.

4

Technical Glitches and Errors

Frequent technical issues, such as 'Something Went Wrong' errors and login problems, are reported by approximately 25% of users. These glitches hinder the app's functionality, making it unreliable for booking reservations.

I keep getting 'Something Went Wrong' errors, making the app unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Yelp Reservations
Yelp Reservations receives high praise for its user-friendly interface and reliable service. Users appreciate the app's ability to help them discover new places and provide detailed reviews, although some criticize its handling of negative reviews.

#2 RUNNER UP

Tock
Tock is appreciated for its ease of use and efficient reservation system, with many users finding it convenient for booking at various venues. However, some users report issues with the map feature and difficulty in managing reservations, leading to frustration.

#3 Straggler

Resy
Resy receives mixed feedback, with users praising its ease of making reservations and improved booking system. However, many users find the app confusing, with issues like login problems, poor customer service, and a cumbersome interface compared to competitors like OpenTable.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Yelp Reservations
#1 Users Choice
Yelp Reservations receives high praise for its user-friendly interface and reliable service. Users appreciate the app's ability to help them discover new places and provide detailed reviews, although some criticize its handling of negative reviews.
Tock
#2 Runner-up
Tock is appreciated for its ease of use and efficient reservation system, with many users finding it convenient for booking at various venues. However, some users report issues with the map feature and difficulty in managing reservations, leading to frustration.
Resy
#3 Straggler
Resy receives mixed feedback, with users praising its ease of making reservations and improved booking system. However, many users find the app confusing, with issues like login problems, poor customer service, and a cumbersome interface compared to competitors like OpenTable.

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Nuggets

Major Highlights of the Week

Date Selection Issues
Users face difficulties selecting future reservation dates, as the app defaults to current or next day only, limiting planning flexibility.
I found a restaurant but couldn't make a reservation for any day other than today or tomorrow.
Location Reset Problem
The app frequently resets user location to New York, causing frustration for those trying to search in different areas.
No matter how many times I set my location, it always resets me to New York.
Confusing UI
The user interface is perceived as confusing and not intuitive, with controls spread out and requiring multiple clicks for simple tasks.
The app is intentionally difficult to use, with controls spread out all over the screen.
Reservation Confirmation Ambiguity
Same-day reservation confirmations are unclear, as they only state 'Today', leading to misunderstandings with restaurants.
If you reserve on the same day, the confirmation reads 'Today', which can mean any day.
Password and Login Issues
Users experience problems with password management and login, including ineffective password resets and frequent verification requirements.
Resetting the password is ineffective, and I get an error code when using the correct password.
Time Zone Confusion
The app lacks time zone information in reservations, causing users to arrive at incorrect times when booking from different zones.
Resy doesn’t show time zones, so you may appear at the restaurant at the wrong time.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Date Selection Issues
Users face difficulties selecting future reservation dates, as the app defaults to current or next day only, limiting planning flexibility.
Location Reset Problem
The app frequently resets user location to New York, causing frustration for those trying to search in different areas.
Confusing UI
The user interface is perceived as confusing and not intuitive, with controls spread out and requiring multiple clicks for simple tasks.
Reservation Confirmation Ambiguity
Same-day reservation confirmations are unclear, as they only state 'Today', leading to misunderstandings with restaurants.
Password and Login Issues
Users experience problems with password management and login, including ineffective password resets and frequent verification requirements.
Time Zone Confusion
The app lacks time zone information in reservations, causing users to arrive at incorrect times when booking from different zones.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is confusing and not user-friendly, making it difficult to use compared to OpenTable.
Scarymw
Week of April 9th, 2025
The latest update makes checking availability time-consuming, as you have to click multiple times to view availability for a single date.
Kate5072
Week of April 9th, 2025
The app defaults to New York for searches and doesn't remember specific date preferences, making it frustrating to use.
alexgjohnson
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is confusing and not user-friendly, making it difficult to use compared to OpenTable.
Candice Wu
App Store
The latest update makes checking availability time-consuming, as you have to click multiple times to view availability for a single date.
Kelly Williams
Google Play
The app defaults to New York for searches and doesn't remember specific date preferences, making it frustrating to use.
Koray Okumus
Google Play

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