Reverb – Gear Marketplace
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users express frustration over the high fees associated with selling on Reverb, which can significantly cut into their profits. Approximately 15% of users mention this issue, indicating a need for more transparent fee structures or competitive pricing. "The fees are too high, taking a large cut of my sales, making it hard to profit."
2
A significant number of users report dissatisfaction with Reverb's customer support, citing slow response times and unhelpful interactions. This affects about 10% of users, suggesting a need for improved customer service processes. "Customer support is unresponsive and unhelpful, making it frustrating to resolve issues."
3
Users frequently encounter technical issues with the app, such as glitches, slow loading times, and problems with features like search and filters. These issues impact around 12% of users, highlighting the need for app optimization. "The app is glitchy and slow, with features like search and filters not working properly."
4
Some users experience problems with account verification and management, leading to account suspensions or difficulties in completing transactions. This affects about 8% of users, indicating a need for a more streamlined account management process. "My account was suspended without explanation, making it impossible to complete transactions."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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