PlayMetrics

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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PlayMetrics

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of PlayMetrics's key feedback

1

Frequent Logouts

A significant number of users, approximately 40%, report being frequently logged out of the app, requiring them to re-enter their credentials each time they access it. This issue is particularly frustrating for users who need quick access to information.

The app logs me out every time I close it, making it a hassle to use.

2

Poor User Interface

Around 35% of users find the app's user interface outdated and difficult to navigate, with many comparing it unfavorably to competitors like TeamSnap. This clunky design leads to confusion and inefficiency.

The app feels like it's from the early 2000s and is not user-friendly at all.

3

Messaging Issues

Approximately 30% of users experience problems with the messaging feature, citing bugs, poor organization, and unreliable notifications. This is problematic as clubs rely heavily on this feature for communication.

The messaging feature is buggy and unreliable, causing communication issues within the team.

4

Attendance Tracking Flaws

About 25% of users are frustrated with the attendance tracking feature, which does not allow updates close to event times, making it difficult to communicate last-minute changes.

The app doesn't let me update attendance on the day of the event, which is very inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TeamSnap
TeamSnap is generally well-received for its ease of use and comprehensive features, such as scheduling and communication. However, some users have reported issues with notifications and the app's responsiveness, particularly after updates.

#2 RUNNER UP

SportsEngine
SportsEngine is praised for its organizational capabilities and ease of use, especially for managing multiple teams. Nonetheless, users have experienced frequent crashes and glitches, particularly on Android devices, which detracts from the overall experience.

#3 Straggler

PlayMetrics
PlayMetrics receives mixed feedback, with users appreciating its comprehensive features for club management but criticizing its user interface and frequent technical issues. Many users find the app clunky and difficult to navigate, especially on mobile devices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TeamSnap
#1 Users Choice
TeamSnap is generally well-received for its ease of use and comprehensive features, such as scheduling and communication. However, some users have reported issues with notifications and the app's responsiveness, particularly after updates.
SportsEngine
#2 Runner-up
SportsEngine is praised for its organizational capabilities and ease of use, especially for managing multiple teams. Nonetheless, users have experienced frequent crashes and glitches, particularly on Android devices, which detracts from the overall experience.
PlayMetrics
#3 Straggler
PlayMetrics receives mixed feedback, with users appreciating its comprehensive features for club management but criticizing its user interface and frequent technical issues. Many users find the app clunky and difficult to navigate, especially on mobile devices.

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Nuggets

Major Highlights of the Week

Frequent Logouts
Users are experiencing frequent logouts, requiring them to re-enter credentials every time they access the app, which disrupts user flow and increases frustration. This issue is compounded by the absence of a 'remember me' feature, making the login process cumbersome.
The app logs me out every time, and I have to re-enter my password, which is very annoying.
Poor Messaging
The messaging functionality is plagued with bugs, making it unreliable for team communications. Users report issues such as messages disappearing, chat windows jumping, and an overall clunky interface.
The chat feature is unreliable, with messages disappearing and the interface being very clunky.
Attendance Tracking Issues
The attendance tracking feature is not user-friendly, as it requires multiple taps and does not allow updates close to event times. This limitation frustrates users who need to make last-minute changes due to unforeseen circumstances.
I can't update attendance on the day of the event, which is frustrating when plans change last minute.
Outdated User Interface
The app's user interface is considered outdated and not optimized for modern devices, leading to a poor user experience. Users find the design reminiscent of early 2000s apps, which detracts from the app's usability.
High Transaction Fees
Users are dissatisfied with the high transaction fees associated with financial transactions within the app, which they feel are unnecessary and add to the cost of using the service. This is particularly burdensome for families with multiple children in sports.
The transaction fees are too high, adding unnecessary costs for families with multiple kids.
Limited Parent Features
The app lacks features that cater to parents, such as viewing player availability and managing multiple children efficiently. This limitation makes it difficult for parents to coordinate schedules and communicate effectively.
I can't see player availability or manage multiple kids easily, which is frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Logouts
Users are experiencing frequent logouts, requiring them to re-enter credentials every time they access the app, which disrupts user flow and increases frustration. This issue is compounded by the absence of a 'remember me' feature, making the login process cumbersome.
Poor Messaging
The messaging functionality is plagued with bugs, making it unreliable for team communications. Users report issues such as messages disappearing, chat windows jumping, and an overall clunky interface.
Attendance Tracking Issues
The attendance tracking feature is not user-friendly, as it requires multiple taps and does not allow updates close to event times. This limitation frustrates users who need to make last-minute changes due to unforeseen circumstances.
Outdated User Interface
The app's user interface is considered outdated and not optimized for modern devices, leading to a poor user experience. Users find the design reminiscent of early 2000s apps, which detracts from the app's usability.
High Transaction Fees
Users are dissatisfied with the high transaction fees associated with financial transactions within the app, which they feel are unnecessary and add to the cost of using the service. This is particularly burdensome for families with multiple children in sports.
Limited Parent Features
The app lacks features that cater to parents, such as viewing player availability and managing multiple children efficiently. This limitation makes it difficult for parents to coordinate schedules and communicate effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for tracking games and practices, but it falls short on the chat/messaging side. Our club relies on the messaging feature for communications, which causes lots of problems due to bugs and a terrible experience.
jrohlfing
Week of April 2nd, 2025
The app is very poorly designed and difficult to navigate. Important information like training schedules can't be seen on the calendar until after sessions begin, and managing multiple leagues is cumbersome. It needs a complete rebuild with parents in mind.
Ablair1181
Week of April 2nd, 2025
PlayMetrics is hands down the best sports management app I've used. It offers convenient features like syncing game schedules with Google Calendar and getting instant directions to game locations, making it a game changer for staying organized.
Jenn999jenn
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for tracking games and practices, but it falls short on the chat/messaging side. Our club relies on the messaging feature for communications, which causes lots of problems due to bugs and a terrible experience.
Candice Wu
App Store
The app is very poorly designed and difficult to navigate. Important information like training schedules can't be seen on the calendar until after sessions begin, and managing multiple leagues is cumbersome. It needs a complete rebuild with parents in mind.
Kelly Williams
Google Play
PlayMetrics is hands down the best sports management app I've used. It offers convenient features like syncing game schedules with Google Calendar and getting instant directions to game locations, making it a game changer for staying organized.
Koray Okumus
Google Play

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