Revolut: Send, spend and save

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Revolut: Send, spend and save's key feedback

Premium Trial Confusion

Some users are confused by the terms of the Premium trial, particularly regarding unexpected charges for cards they believed were free. Approximately 5% of users may encounter this issue. "I thought the card was free with the Premium trial, but now I'm being charged €20 unless I stay subscribed until December."

Analyzing reviews data...

Identity Verification Issues

A number of users face difficulties with the identity verification process, which prevents them from setting up their accounts. This issue affects about 3% of users. "I spent hours trying to verify my identity with no success, and now I can't even proceed with account creation."

Analyzing reviews data...

Customer Service Frustrations

Users report dissatisfaction with customer service, citing unhelpful responses and long wait times. This affects around 4% of users. "Customer service is unresponsive and just transfers me from one agent to another without resolving my issue."

Analyzing reviews data...

Account Closure Difficulties

Some users find it challenging to close their accounts, facing ongoing charges until the account is successfully closed. This issue impacts about 2% of users. "Closing my account has been a nightmare, and they keep charging me until it's done."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut: Send, spend and save

Revolut receives mixed feedback with many users praising its ease of use, international banking features, and competitive exchange rates. However, some users report issues with account verification, customer support, and unexpected account blocks.

#2 RUNNER UP

Wise

Wise is highly praised for its fast and inexpensive international money transfers, with users appreciating its ease of use and low fees. However, some users experience issues with customer support and account closures without clear reasons.

#3 Straggler

Monzo

Monzo receives mixed reviews, with users appreciating its design and budgeting features, but many express frustration with customer service and account issues. Some users report account closures and difficulties in resolving disputes.

Nuggets

Major Highlights of the Week

Premium Trial Confusion

Users are misled by the Premium trial, believing the card included is free, only to find out they must pay €20 unless they stay subscribed until December. This creates dissatisfaction and a sense of being scammed.

I thought the Premium trial card was free, but now I have to pay €20 unless I stay subscribed until December.

Verification Issues

New users face significant challenges with identity verification, often unable to proceed past initial account setup due to repeated errors. This hinders user onboarding and creates frustration.

I can't get past the account setup because the app keeps rejecting my ID and selfie verification.

Customer Service Frustration

The customer service experience is poor, with users receiving automated responses and being transferred multiple times without resolution. This leads to anxiety and dissatisfaction with support.

Customer service is unhelpful, just transferring me around without solving my issue.

Account Closure Difficulty

Closing an account is cumbersome, with users continuing to be charged until the process is complete. This creates a negative user experience and potential financial strain.

It's hard to close my account, and they keep charging me until it's done.

Withdrawal Problems

Users experience issues withdrawing funds, with customer service being unresponsive and unhelpful. This results in a lack of trust and accusations of money being withheld.

I can't withdraw my money, and customer service isn't helping, making me feel like my money is stolen.

Facial Recognition Errors

The app's facial recognition feature frequently fails, preventing users from completing account setup. This technical issue disrupts the onboarding process.

I always get an error when scanning my face, so I can't complete my account setup.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Premium Trial Confusion

Verification Issues

New users face significant challenges with identity verification, often unable to proceed past initial account setup due to repeated errors. This hinders user onboarding and creates frustration.

Customer Service Frustration

The customer service experience is poor, with users receiving automated responses and being transferred multiple times without resolution. This leads to anxiety and dissatisfaction with support.

Account Closure Difficulty

Closing an account is cumbersome, with users continuing to be charged until the process is complete. This creates a negative user experience and potential financial strain.

Withdrawal Problems

Users experience issues withdrawing funds, with customer service being unresponsive and unhelpful. This results in a lack of trust and accusations of money being withheld.

Facial Recognition Errors

The app's facial recognition feature frequently fails, preventing users from completing account setup. This technical issue disrupts the onboarding process.

Quotes of the week

Hear from some of the most impactful users to drive changes

Revolut changed my daily life. Not only making day to day banking far more efficient and pleasant, but also making substantial savings on banking costs especially when traveling or sending money abroad.

MSJS2001

Week of April 9th, 2025

Revolut used to be a great and easy to use app. Since it sold its company to a new U.S. bank, it’s been absolutely horrible. No payments go through, no wire transfers go through, and you can’t pay Apple credit cards with Revolut anymore.

Heythere5122

Week of April 9th, 2025

Once you open an account it can be difficult to close the account and they’ll keep charging you until you close. Make sure you really need this before buying.

Bob78282995

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Once you open an account it can be difficult to close the account and they’ll keep charging you until you close. Make sure you really need this before buying.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Revolut: Send, spend and save

Top Insights This Week

Premium Trial Confusion

Identity Verification Issues

Customer Service Frustrations

Account Closure Difficulties

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts