A significant number of users, approximately 30%, report that the app frequently crashes or freezes, making it difficult to browse or complete purchases. This issue is particularly prevalent among Android users, leading to frustration and lost sales opportunities.

The app keeps crashing, and I have to uninstall and reinstall it every time to get it to work.

Around 15% of users experience problems with the wishlist and favorites features, where saved items disappear or cannot be accessed. This leads to a poor user experience as customers lose track of items they intended to purchase.

My wishlist disappeared out of nowhere, and I can't remember what I had saved.

Approximately 10% of users are annoyed by intrusive pop-ups that block product images and disrupt the shopping experience. These pop-ups are seen as unnecessary and detract from the overall user experience.

The pop-up text saying 'popular! 72 have looked at this' is super annoying and covers the image of the item I'm trying to view.

About 20% of users face issues during the payment and checkout process, including difficulties with payment methods and errors that prevent order completion. This results in abandoned carts and lost sales.

The app won't let me make a payment; it keeps bouncing back to the order summary without processing my card.