Many users experience significant delays in receiving responses from customer support, with some waiting days or even weeks for a reply. This issue affects approximately 40% of users, leading to frustration and missed medication doses. Example: 'I messaged Ro about the situation. No reply. It is now FRIDAY and I’m about to go a SECOND week without my medication or a reply.'

I messaged Ro about the situation. No reply. It is now FRIDAY and I’m about to go a SECOND week without my medication or a reply.

Users report unexpected costs and unclear pricing structures, feeling misled by initial offers that do not reflect the true cost of services. This affects around 30% of users, causing dissatisfaction and distrust. Example: 'I was supposed to get that I never did. But now they are wanting me to spend another $99+ to get a prescription.'

I was supposed to get that I never did. But now they are wanting me to spend another $99+ to get a prescription.

Customers find it challenging to cancel subscriptions, with the process being unclear and time-consuming. This issue impacts about 25% of users, leading to ongoing charges and frustration. Example: 'I’ve been trying to cancel my subscription. The website is not giving me an option to do so and you have to wait days for a response.'

I’ve been trying to cancel my subscription. The website is not giving me an option to do so and you have to wait days for a response.

There is a lack of consistent communication from healthcare providers, with users often receiving responses from different representatives, leading to confusion and delays. This affects approximately 35% of users. Example: 'They always have someone different respond, so the communication gets jumbled.'

They always have someone different respond, so the communication gets jumbled.