Many users express dissatisfaction with the low pay rates offered for deliveries, especially when considering the costs of gas, vehicle maintenance, and the effort required for heavy items. Approximately 30% of users mention that the compensation does not justify the expenses and risks involved.

The pay is so low that it's not worth the wear and tear on my car or the gas money.

A significant number of users report frustration with the slow and unresponsive customer support, which can take hours or even days to respond. This issue affects around 25% of users, who feel unsupported when they encounter problems during deliveries.

Customer support is almost impossible to reach, and when they do respond, it's too late to be helpful.

Users frequently encounter technical issues with the app, such as freezing, login problems, and difficulties in accepting gigs. These issues affect about 20% of users, causing delays and inefficiencies in their delivery process.

The app often freezes, and I have to restart it multiple times just to accept a gig.

Drivers often lack essential information for deliveries, such as gate codes or item descriptions, leading to inefficiencies and frustration. Approximately 15% of users highlight this as a major pain point, as it complicates the delivery process.

Deliveries are a hassle without gate codes or clear item descriptions, making it hard to complete them smoothly.