RODEOHOUSTON

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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RODEOHOUSTON

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of RODEOHOUSTON's key feedback

1

Connectivity Issues

A significant number of users, approximately 30%, report issues with accessing their tickets and other app features due to poor internet connectivity at the event. This results in frustration and delays, as users are unable to load their tickets or access other app functionalities when needed.

The app wouldn't load my tickets due to poor network, causing delays and frustration.

2

Ticket Access Problems

Around 25% of users experience difficulties accessing their purchased tickets through the app, often due to app glitches or verification issues. This leads to long waits at guest services and a negative experience at the event.

I couldn't access my tickets on the app, leading to a long wait at guest services.

3

App Crashes and Glitches

Approximately 20% of users report frequent app crashes and glitches, which disrupt their experience and make it difficult to use the app's features effectively. This includes issues like the app crashing when trying to open tickets or other important functions.

The app crashes every time I try to open my tickets, making it unusable.

4

Registration and Verification Issues

About 15% of users face problems with the registration and verification process, such as not receiving confirmation codes or having their phone numbers unrecognized. This prevents them from accessing their tickets and other app features.

I never received a confirmation code, preventing me from accessing my tickets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Eventbrite
Eventbrite receives positive feedback for its user-friendly interface and ease of use, with many users appreciating the variety of events available and the reasonable fees. However, some users report issues with app functionality and login processes, which can be frustrating.

#2 RUNNER UP

RODEOHOUSTON
RODEOHOUSTON's app receives mixed feedback, with users praising its new look and functionality but criticizing its reliability and technical issues, such as ticket access problems and app crashes. Many users express frustration with the app's performance during high-traffic events.

#3 Straggler

Ticketmaster
Ticketmaster is heavily criticized for its high service fees, frequent logouts, and poor customer service. Users express frustration with the app's reliability and the difficulty in purchasing tickets, often citing issues with account access and ticket availability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Eventbrite
#1 Users Choice
Eventbrite receives positive feedback for its user-friendly interface and ease of use, with many users appreciating the variety of events available and the reasonable fees. However, some users report issues with app functionality and login processes, which can be frustrating.
RODEOHOUSTON
#2 Runner-up
RODEOHOUSTON's app receives mixed feedback, with users praising its new look and functionality but criticizing its reliability and technical issues, such as ticket access problems and app crashes. Many users express frustration with the app's performance during high-traffic events.
Ticketmaster
#3 Straggler
Ticketmaster is heavily criticized for its high service fees, frequent logouts, and poor customer service. Users express frustration with the app's reliability and the difficulty in purchasing tickets, often citing issues with account access and ticket availability.

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Nuggets

Major Highlights of the Week

Ticket Access Issues
Users face significant challenges accessing their tickets due to app malfunctions and poor network connectivity, leading to long wait times and frustration. The app's reliance on digital tickets without reliable Wi-Fi or cellular service exacerbates the problem.
I couldn't load my tickets at the rodeo due to app failures and no network access, resulting in a 1-2 hour wait at guest services.
Confirmation Code Failures
The app frequently fails to send necessary confirmation codes, preventing users from completing registration and accessing purchased items. This issue leaves users unable to retrieve their tickets or coupons, causing significant inconvenience.
I can't access my carnival packs because the app won't send the confirmation text needed to complete registration.
App Crashes
Frequent app crashes disrupt user experience, especially when attempting to access tickets or other critical features. Users report having to repeatedly restart the app or their devices without resolution.
The app crashes every time I try to open my rodeo tickets, even after reinstalling it.
Coupon Management Flaws
The app lacks effective coupon management, forcing users to manually track used and unused coupons, which is time-consuming and inefficient. This oversight complicates the user experience, especially for those with multiple coupon books.
Used coupons don't disappear, making it hard to manage and use them efficiently.
Incomplete Event Information
The app fails to provide comprehensive event details, such as schedules and ticket information, leading to confusion and dissatisfaction. Users struggle to find basic information like event start times and artist lineups.
There's no basic information like event start times or artist details, making the app frustrating to use.
Network Dependency
The app's functionality heavily depends on network availability, which is unreliable during crowded events, causing significant disruptions. Users are unable to access essential features like tickets and coupons when network service is poor.
The app is useless without cell reception, which is unreliable at big events.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ticket Access Issues
Users face significant challenges accessing their tickets due to app malfunctions and poor network connectivity, leading to long wait times and frustration. The app's reliance on digital tickets without reliable Wi-Fi or cellular service exacerbates the problem.
Confirmation Code Failures
The app frequently fails to send necessary confirmation codes, preventing users from completing registration and accessing purchased items. This issue leaves users unable to retrieve their tickets or coupons, causing significant inconvenience.
App Crashes
Frequent app crashes disrupt user experience, especially when attempting to access tickets or other critical features. Users report having to repeatedly restart the app or their devices without resolution.
Coupon Management Flaws
The app lacks effective coupon management, forcing users to manually track used and unused coupons, which is time-consuming and inefficient. This oversight complicates the user experience, especially for those with multiple coupon books.
Incomplete Event Information
The app fails to provide comprehensive event details, such as schedules and ticket information, leading to confusion and dissatisfaction. Users struggle to find basic information like event start times and artist lineups.
Network Dependency
The app's functionality heavily depends on network availability, which is unreliable during crowded events, causing significant disruptions. Users are unable to access essential features like tickets and coupons when network service is poor.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app became useless at NRG; we couldn't access our tickets due to connectivity issues, leading to a frustrating experience in the Texas heat.
Noslp4me
Week of April 9th, 2025
The app is great when service is good, but it often glitches and drains battery. Consider printing tickets at guest services to avoid issues.
RandomCowboy1234
Week of April 9th, 2025
The app doesn't work without WiFi, making electronic tickets a hassle. The long wait at guest services for help was frustrating.
Ipaz Music
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app became useless at NRG; we couldn't access our tickets due to connectivity issues, leading to a frustrating experience in the Texas heat.
Candice Wu
App Store
The app is great when service is good, but it often glitches and drains battery. Consider printing tickets at guest services to avoid issues.
Kelly Williams
Google Play
The app doesn't work without WiFi, making electronic tickets a hassle. The long wait at guest services for help was frustrating.
Koray Okumus
Google Play

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