Roku

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Roku's key feedback

Connection Issues

Many users report frequent disconnections between the app and Roku devices, requiring them to forget devices, delete, and reinstall the app to reconnect. Approximately 20% of users seem to be affected by this issue.

The app often fails to recognize my Roku device, forcing me to reinstall it repeatedly.

Advertisements Intrusion

Users are frustrated with the presence of ads on their Home Screen, which they feel detracts from the user experience. This issue affects about 10% of users.

I dislike the ads on my Home Screen and want more control over what I see.

Volume Control Limitations

Some users express dissatisfaction with the app's inability to control TV volume, which they find inconvenient. This affects around 5% of users.

I wish the app could control my TV volume, as it would be more convenient.

App Performance Issues

Users report that the app is slow, lags, and sometimes crashes, making it difficult to use effectively. Approximately 15% of users experience these performance issues.

The app is slow and often crashes, making it nearly unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Roku

Roku receives mixed feedback. Users appreciate its convenience for finding lost remotes and its functionality, but many report connectivity issues, frequent crashes, and intrusive ads. Some users express frustration with recent updates and changes to the interface.

#2 RUNNER UP

Amazon Fire TV

Amazon Fire TV app users experience frequent connectivity issues and disconnections, leading to frustration. While some find it useful as a remote replacement, many complain about its unreliability and the need for constant reconnections, making it less dependable.

#3 Straggler

Apple TV Remote

The Apple TV Remote app is criticized for excessive ads and connectivity issues, making it difficult to use. Users are frustrated by frequent interruptions and the app's unreliability, with many expressing dissatisfaction with the need for a subscription to access full features.

Nuggets

Major Highlights of the Week

Ad Intrusion

Users are frustrated with advertisements appearing on their TV's Home Screen, which they feel detracts from the viewing experience and control over their interface.

I bought a TV, not an ad service, and will find a replacement due to video/audio ads on my Home Screen.

Connection Issues

The app frequently fails to connect to Roku devices, requiring users to forget devices, delete, and reinstall the app, which is seen as an unacceptable hassle for an official app.

I have to forget my devices and delete the app to get it to recognize devices it was just connected to 20 minutes ago.

App Crashes

Frequent app crashes and slow performance make the app nearly unusable, leading users to revert to physical remotes despite the app's intended convenience.

The app crashes constantly, never connects properly, and is very slow, making it not worth the trouble.

Volume Control Limitation

The app lacks the ability to control TV volume, which users find limiting, especially when they rely on the app as a universal remote.

The only thing missing is TV volume control, which would make the app perfect for my needs.

Update Regression

Recent updates have caused connectivity issues, with users unable to connect to their TVs despite being on the same network, leading to dissatisfaction with the app's reliability.

Ever since the last update, the app will no longer connect to my TV, and I've tried everything.

Subscription Confusion

Some users report being prompted to pay a monthly fee to use the app, which contradicts the app's description as a free service, causing confusion and dissatisfaction.

After reloading the app, it now requires a $6.00 monthly payment, which I'm not willing to pay.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Intrusion

Users are frustrated with advertisements appearing on their TV's Home Screen, which they feel detracts from the viewing experience and control over their interface.

Connection Issues

The app frequently fails to connect to Roku devices, requiring users to forget devices, delete, and reinstall the app, which is seen as an unacceptable hassle for an official app.

App Crashes

Frequent app crashes and slow performance make the app nearly unusable, leading users to revert to physical remotes despite the app's intended convenience.

Volume Control Limitation

The app lacks the ability to control TV volume, which users find limiting, especially when they rely on the app as a universal remote.

Update Regression

Recent updates have caused connectivity issues, with users unable to connect to their TVs despite being on the same network, leading to dissatisfaction with the app's reliability.

Subscription Confusion

Some users report being prompted to pay a monthly fee to use the app, which contradicts the app's description as a free service, causing confusion and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it crashes constantly and never connects properly to Roku devices. It's very slow and might not be optimized for the newest iOS. It's become almost unusable.

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Week of April 9th, 2025

I love my Roku App! The only thing that would make it perfect is if it could also control my TV volume. Having one universal remote on my phone would be the ultimate convenience.

RN Bound 2017

Week of April 9th, 2025

I loved this app, but since the last update, it no longer connects to my TV. I've tried everything to fix it, but nothing works.

Cherrybombx23

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it crashes constantly and never connects properly to Roku devices. It's very slow and might not be optimized for the newest iOS. It's become almost unusable.

Candice Wu

App Store

I love my Roku App! The only thing that would make it perfect is if it could also control my TV volume. Having one universal remote on my phone would be the ultimate convenience.

Kelly Williams

Google Play

I loved this app, but since the last update, it no longer connects to my TV. I've tried everything to fix it, but nothing works.

Koray Okumus

Google Play

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User Experience Report

Roku

Top Insights This Week

Connection Issues

Advertisements Intrusion

Volume Control Limitations

App Performance Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts