Rosetta Stone

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Rosetta Stone

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Rosetta Stone's key feedback

1

Speech Recognition Issues

A significant number of users, approximately 20%, report that the app's speech recognition feature is unreliable, often failing to accurately register spoken words, which hinders progress in language learning. This issue is particularly frustrating for users who rely on this feature for pronunciation practice.

The app's speech recognition is so poor that it often doesn't register what I'm saying, making it impossible to pass speaking exercises.

2

Picture Clarity Problems

Around 15% of users express frustration with the app's use of images, noting that the pictures are often unclear or too small, making it difficult to match them with the correct words or phrases, especially on smaller devices like phones.

The pictures are so small and unclear on my phone that it's like guessing what they represent, which is frustrating.

3

Lack of Translations

Approximately 10% of users are dissatisfied with the lack of direct translations in the app, which makes it challenging for beginners to understand the meaning of new words and phrases without external resources.

The app doesn't provide translations, so I have to use another app to understand what the words mean.

4

Subscription and Billing Issues

About 5% of users have encountered problems with subscription management, including unexpected charges and difficulties in canceling subscriptions, leading to frustration and dissatisfaction with the service.

I was charged for a subscription I tried to cancel, and customer support was unhelpful in resolving the issue.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Duolingo
Duolingo is highly praised for its fun and engaging approach to language learning, often described as game-like and motivating. Users appreciate its wide range of languages and the ability to learn at their own pace, though some criticize the frequent ads and the push towards paid features.

#2 RUNNER UP

Rosetta Stone
Rosetta Stone receives mixed feedback, with users appreciating its immersive approach and pronunciation practice. However, many users report issues with the speech recognition feature and customer support, and some find the app's pricing to be high compared to competitors.

#3 Straggler

Babbel
Babbel is appreciated for its structured lessons and focus on conversational skills, making it effective for serious learners. However, users often mention the limited number of languages available and the need for a subscription to access most content.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Duolingo
#1 Users Choice
Duolingo is highly praised for its fun and engaging approach to language learning, often described as game-like and motivating. Users appreciate its wide range of languages and the ability to learn at their own pace, though some criticize the frequent ads and the push towards paid features.
Rosetta Stone
#2 Runner-up
Rosetta Stone receives mixed feedback, with users appreciating its immersive approach and pronunciation practice. However, many users report issues with the speech recognition feature and customer support, and some find the app's pricing to be high compared to competitors.
Babbel
#3 Straggler
Babbel is appreciated for its structured lessons and focus on conversational skills, making it effective for serious learners. However, users often mention the limited number of languages available and the need for a subscription to access most content.

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Nuggets

Major Highlights of the Week

Audio Device Issues
Users experience significant issues with audio devices, particularly AirPods, which fail to capture audio accurately, hindering progress in lessons. This forces users to purchase alternative headphones to continue learning effectively.
My AirPods don't pick up audio, making me fail lessons, so I had to buy new headphones.
Speech Recognition Flaws
The app's speech recognition system is unreliable, often failing to register correct pronunciations or accepting incorrect ones, leading to frustration and ineffective learning. This inconsistency undermines the app's core functionality of improving pronunciation.
The app's speech recognition is so bad it marks wrong pronunciations as correct.
Subscription Cancellation Issues
Users face difficulties canceling subscriptions, with charges continuing despite attempts to deactivate, causing financial frustration and requiring bank intervention. The cancellation process lacks transparency and ease of use.
I canceled my subscription, but charges continued, forcing me to contact my bank.
Picture Clarity Problems
The app's use of small or unclear images for language exercises leads to confusion and incorrect answers, especially on smaller screens like phones. This visual ambiguity detracts from the learning experience.
Small pictures make it hard to match words, leading to wrong answers.
Lack of Vocabulary Translation
The app does not provide English translations for vocabulary, making it difficult for beginners to understand new words and phrases. This lack of translation support hinders comprehension and learning progress.
Without English translations, it's hard to know what new words mean.
Progress Syncing Issues
Users report that progress does not sync across devices, leading to a disjointed learning experience when switching between platforms. This lack of integration disrupts continuity and user satisfaction.
My progress doesn't sync between devices, making it feel like two different apps.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Audio Device Issues
Users experience significant issues with audio devices, particularly AirPods, which fail to capture audio accurately, hindering progress in lessons. This forces users to purchase alternative headphones to continue learning effectively.
Speech Recognition Flaws
The app's speech recognition system is unreliable, often failing to register correct pronunciations or accepting incorrect ones, leading to frustration and ineffective learning. This inconsistency undermines the app's core functionality of improving pronunciation.
Subscription Cancellation Issues
Users face difficulties canceling subscriptions, with charges continuing despite attempts to deactivate, causing financial frustration and requiring bank intervention. The cancellation process lacks transparency and ease of use.
Picture Clarity Problems
The app's use of small or unclear images for language exercises leads to confusion and incorrect answers, especially on smaller screens like phones. This visual ambiguity detracts from the learning experience.
Lack of Vocabulary Translation
The app does not provide English translations for vocabulary, making it difficult for beginners to understand new words and phrases. This lack of translation support hinders comprehension and learning progress.
Progress Syncing Issues
Users report that progress does not sync across devices, leading to a disjointed learning experience when switching between platforms. This lack of integration disrupts continuity and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for learning languages, but the speech recognition is often inaccurate, making it frustrating to progress. I hope this can be improved as it affects the learning experience.
Cheese for please
Week of April 9th, 2025
I love the app's multi-sensory approach, but the pictures can be confusing, especially on a phone, making it hard to get the right answers.
Carolyns731
Week of April 9th, 2025
The app doesn't sync my progress across devices, which is frustrating as I have to start over on different platforms. It should be integrated no matter what device I use.
benderino
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for learning languages, but the speech recognition is often inaccurate, making it frustrating to progress. I hope this can be improved as it affects the learning experience.
Candice Wu
App Store
I love the app's multi-sensory approach, but the pictures can be confusing, especially on a phone, making it hard to get the right answers.
Kelly Williams
Google Play
The app doesn't sync my progress across devices, which is frustrating as I have to start over on different platforms. It should be integrated no matter what device I use.
Koray Okumus
Google Play

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