Many users are frustrated with the high percentage of fees taken by Rover from sitters' earnings, which can be as much as 20-25%. This issue affects approximately 15% of users, leading some to consider alternative platforms or direct arrangements to avoid these fees.

Rover takes a whopping 20% of my earnings, which feels like an overcharge for a self-service app.

Users have reported dissatisfaction with Rover's customer support, citing vague responses and lack of transparency in handling issues, especially account deactivations. This affects around 10% of users, leaving them feeling unsupported and frustrated.

My account was deactivated without explanation, and customer support only provided vague, automated responses.

The app's booking system is criticized for its inflexibility, such as strict cancellation policies and issues with sitter availability updates. Approximately 12% of users find these limitations frustrating, impacting their trust in the platform.

I canceled a booking due to the sitter's unavailability, but missed the refund window by 2 hours and lost my money.

There are significant concerns about photo privacy, as photos shared by sitters are automatically posted to profiles without owner consent. This issue affects about 8% of users, who feel their privacy is compromised.

Photos sent by sitters are automatically posted to profiles without my consent, which is a privacy issue.