Runna: Running Training Plans

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Runna: Running Training Plans

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Runna: Running Training Plans's key feedback

1

Workout Scheduling

Some users find it challenging to rearrange workouts within their training schedule, which can be inconvenient for those with fluctuating availability. Approximately 5% of users have mentioned this issue, indicating a need for more flexible scheduling options. "I find it difficult to move workouts around in the schedule, especially when working towards a race goal."

I find it difficult to move workouts around in the schedule, especially when working towards a race goal.

2

Device Syncing

A few users experience issues with syncing their workouts between devices, such as starting a session on an iPhone and not being able to view it on an Apple Watch. This affects about 3% of users, suggesting improvements in cross-device functionality could enhance user experience. "The only downside is that it doesn’t yet support the feature that lets me see my training on the Apple Watch if I start it on the iPhone."

The only downside is that it doesn’t yet support the feature that lets me see my training on the Apple Watch if I start it on the iPhone.

3

Generic Responses

Some users feel that the responses from the support team can be generic, which may not fully address their specific concerns. This issue affects around 2% of users, highlighting an opportunity to provide more personalized support. "Sometimes the answers from the team seem a little generic."

Sometimes the answers from the team seem a little generic.

4

Subscription Management

A small number of users have difficulty managing their subscription settings, such as turning off auto-renewal, which can lead to unintended charges. This issue impacts about 1% of users, indicating a need for clearer subscription management options. "I accidentally paid for a year and found it hard to manage the subscription settings."

I accidentally paid for a year and found it hard to manage the subscription settings.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Runna: Running Training Plans
Runna receives overwhelmingly positive feedback for its personalized training plans and comprehensive support, helping users improve their running performance significantly. Users appreciate the app's ease of use, integration with devices, and the supportive community, although some mention minor issues with syncing and scheduling flexibility.

#2 RUNNER UP

Nike Run Club
Nike Run Club is praised for its guided runs and motivational features, with users enjoying the app's ability to track runs and provide encouragement. However, some users report technical issues such as GPS inaccuracies and frequent logouts, which can disrupt the running experience.

#3 Straggler

Strava
Strava is well-regarded for its social features and detailed tracking capabilities, making it a favorite among competitive runners and cyclists. Despite its popularity, some users express frustration with the app's push for premium features and occasional technical glitches, such as GPS errors and syncing issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Runna: Running Training Plans
#1 Users Choice
Runna receives overwhelmingly positive feedback for its personalized training plans and comprehensive support, helping users improve their running performance significantly. Users appreciate the app's ease of use, integration with devices, and the supportive community, although some mention minor issues with syncing and scheduling flexibility.
Nike Run Club
#2 Runner-up
Nike Run Club is praised for its guided runs and motivational features, with users enjoying the app's ability to track runs and provide encouragement. However, some users report technical issues such as GPS inaccuracies and frequent logouts, which can disrupt the running experience.
Strava
#3 Straggler
Strava is well-regarded for its social features and detailed tracking capabilities, making it a favorite among competitive runners and cyclists. Despite its popularity, some users express frustration with the app's push for premium features and occasional technical glitches, such as GPS errors and syncing issues.

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Nuggets

Major Highlights of the Week

Workout Rescheduling
Users find it challenging to reschedule workouts within the app, which is crucial for those with dynamic schedules. This limitation affects their ability to adhere to training plans effectively.
I find it difficult to move workouts around in the schedule, which is a problem when working towards a race goal.
Device Sync Issues
The app does not support seamless transition between iPhone and Apple Watch, forcing users to choose a single device for starting their training. This lack of integration disrupts the user experience for those who prefer flexibility in device usage.
I have to choose where to start the training (iPhone or watch) every time, which is inconvenient.
Generic Support Responses
Some users feel that the support team's responses are too generic and lack personalization, which diminishes the perceived value of customer support. This can lead to dissatisfaction among users seeking specific guidance.
Sometimes the answers from the team seem a little generic, which is disappointing.
Workout Copy Feature
The app lacks a feature to copy and repeat workouts on different days, limiting users' ability to customize their training plans. This restriction can hinder users who wish to repeat specific workouts for better results.
It would be nice if you could copy workouts and do them again another day in the plan.
Heart Rate and Cadence
The app currently does not include heart rate and cadence tracking, which are important metrics for serious runners. This omission may deter users who rely on these metrics for performance optimization.
Next, I hope they include heart rate and cadence tracking.
Subscription Management
Users express frustration with the inability to cancel subscriptions during the active period, which can lead to negative experiences if they wish to discontinue the service. This policy may deter potential subscribers who value flexibility.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Workout Rescheduling
Users find it challenging to reschedule workouts within the app, which is crucial for those with dynamic schedules. This limitation affects their ability to adhere to training plans effectively.
Device Sync Issues
The app does not support seamless transition between iPhone and Apple Watch, forcing users to choose a single device for starting their training. This lack of integration disrupts the user experience for those who prefer flexibility in device usage.
Generic Support Responses
Some users feel that the support team's responses are too generic and lack personalization, which diminishes the perceived value of customer support. This can lead to dissatisfaction among users seeking specific guidance.
Workout Copy Feature
The app lacks a feature to copy and repeat workouts on different days, limiting users' ability to customize their training plans. This restriction can hinder users who wish to repeat specific workouts for better results.
Heart Rate and Cadence
The app currently does not include heart rate and cadence tracking, which are important metrics for serious runners. This omission may deter users who rely on these metrics for performance optimization.
Subscription Management
Users express frustration with the inability to cancel subscriptions during the active period, which can lead to negative experiences if they wish to discontinue the service. This policy may deter potential subscribers who value flexibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I hated this app at first and felt duped because I accidentally paid for a year. Now, I’m so glad I did pay. The plans are great and adjust to your schedule and vacations. The tips are usually quite helpful. I hated the watch app but they made a great decision to just send workouts to Apple Workouts, which has been great.
Juniorraz
Week of April 9th, 2025
I couldn’t run a 5K without walking before this app and in just a few months I am almost up to running a half marathon. I knew how to motivate myself but I didn’t understand how to use pace, rest, and structure to train my body instead of just forcing it forward. Injuries are down and pace and distance are up.
T2stull
Week of April 9th, 2025
The most personalized and insightful running training app ever. Allows you to train for races with very detailed and insightful running coaching. Also really neat that you can add weights and mobility exercises into your plan for more comprehensive training!
Lace palm
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I hated this app at first and felt duped because I accidentally paid for a year. Now, I’m so glad I did pay. The plans are great and adjust to your schedule and vacations. The tips are usually quite helpful. I hated the watch app but they made a great decision to just send workouts to Apple Workouts, which has been great.
Candice Wu
App Store
I couldn’t run a 5K without walking before this app and in just a few months I am almost up to running a half marathon. I knew how to motivate myself but I didn’t understand how to use pace, rest, and structure to train my body instead of just forcing it forward. Injuries are down and pace and distance are up.
Kelly Williams
Google Play
The most personalized and insightful running training app ever. Allows you to train for races with very detailed and insightful running coaching. Also really neat that you can add weights and mobility exercises into your plan for more comprehensive training!
Koray Okumus
Google Play

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