RunYourPool

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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RunYourPool

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of RunYourPool's key feedback

1

Hidden Fees

Many users are frustrated by unexpected fees that are not disclosed upfront, with approximately 30% of reviews mentioning this issue. Users feel deceived when they are charged fees after starting a pool, despite the app being advertised as free.

2

Login Issues

Users experience difficulties with the login process, often being redirected to a browser, which affects around 15% of users. This cumbersome process is seen as outdated and frustrating.

3

App Crashes

A significant number of users, about 10%, report that the app crashes or fails to load properly, especially during critical times like the start of a sports season.

4

Deceptive Advertising

Approximately 20% of users feel that the app's advertising is misleading, as it promotes free usage but later imposes charges, leading to dissatisfaction.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CBS Sports Fantasy
CBS Sports Fantasy receives mixed reviews, with users praising its comprehensive features and ease of use, but criticizing its frequent crashes, slow performance, and high fees. Many users express frustration with the app's stability and the need to use the website for certain functions.

#2 RUNNER UP

RunYourPool
RunYourPool has a mix of positive and negative feedback. Users appreciate its ease of use and variety of pool options, but many are frustrated by hidden fees and technical issues, such as login problems and app crashes. The app's pricing model and lack of transparency are common points of contention.

#3 Straggler

PoolTracker
PoolTracker is generally well-received for its straightforward interface and reliability. Users appreciate its simplicity and effectiveness in managing pools, though some suggest improvements in customization options and additional features to enhance the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CBS Sports Fantasy
#1 Users Choice
CBS Sports Fantasy receives mixed reviews, with users praising its comprehensive features and ease of use, but criticizing its frequent crashes, slow performance, and high fees. Many users express frustration with the app's stability and the need to use the website for certain functions.
RunYourPool
#2 Runner-up
RunYourPool has a mix of positive and negative feedback. Users appreciate its ease of use and variety of pool options, but many are frustrated by hidden fees and technical issues, such as login problems and app crashes. The app's pricing model and lack of transparency are common points of contention.
PoolTracker
#3 Straggler
PoolTracker is generally well-received for its straightforward interface and reliability. Users appreciate its simplicity and effectiveness in managing pools, though some suggest improvements in customization options and additional features to enhance the user experience.

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Nuggets

Major Highlights of the Week

Hidden Fees
Users are frustrated by undisclosed fees that appear after they have already started using the app, contradicting the app's free usage claims. This lack of transparency in pricing is leading to user dissatisfaction and trust issues.
Login Issues
The app's login process is cumbersome, requiring users to switch between the app and a browser, which often results in failed login attempts. This poor user experience is causing frustration and hindering app accessibility.
I was redirected to a browser to log in, and it didn't work, leaving me stuck.
App Crashes
Users experience frequent app crashes and errors, such as 'Loading Data Failed' and 'Decode error', which disrupt their ability to use the app effectively. These technical issues are diminishing the app's reliability and usability.
The app often fails to load data, making it unusable.
Deceptive Free Options
The app advertises free options for running pools, but users find themselves unexpectedly charged after initial rounds. This misleading practice is causing dissatisfaction and eroding user trust.
I chose a free option, but later had to pay $15 for entries.
Basic Feature Flaws
Users are frustrated by the lack of basic features, such as the inability to save picks or freeze columns for better navigation. These missing functionalities are impacting the overall user experience.
My picks weren't saved, and there's no option to save before exiting.
Scoring System Limitations
The app's scoring system lacks flexibility, particularly in handling tie-breakers and custom scoring rules, which is crucial for users managing large pools. This limitation is causing inconvenience and dissatisfaction among users.
The app doesn't include tie-breakers in YTD scoring, complicating pool management.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Hidden Fees
Users are frustrated by undisclosed fees that appear after they have already started using the app, contradicting the app's free usage claims. This lack of transparency in pricing is leading to user dissatisfaction and trust issues.
Login Issues
The app's login process is cumbersome, requiring users to switch between the app and a browser, which often results in failed login attempts. This poor user experience is causing frustration and hindering app accessibility.
App Crashes
Users experience frequent app crashes and errors, such as 'Loading Data Failed' and 'Decode error', which disrupt their ability to use the app effectively. These technical issues are diminishing the app's reliability and usability.
Deceptive Free Options
The app advertises free options for running pools, but users find themselves unexpectedly charged after initial rounds. This misleading practice is causing dissatisfaction and eroding user trust.
Basic Feature Flaws
Users are frustrated by the lack of basic features, such as the inability to save picks or freeze columns for better navigation. These missing functionalities are impacting the overall user experience.
Scoring System Limitations
The app's scoring system lacks flexibility, particularly in handling tie-breakers and custom scoring rules, which is crucial for users managing large pools. This limitation is causing inconvenience and dissatisfaction among users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, now none of the functionality works like it used to. Getting 404 - Page Not Found message on a lot of the links (i.e. 'Rules' page). I would not recommend using the app, use the browser version instead.
Cmauldin85
Week of April 2nd, 2025
They hide their fees and wait for an event to start before they charge you, so you can’t search for other options to use. They lock you from even seeing your picks until you pay. We used it for a 14 team survivor pool and they charged $20!
XB910
Week of April 2nd, 2025
Good app. Simple. Wish in the pick em pool as I scroll left to see the games, the player name column would freeze to help keep all aligned…
socalsac
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great, now none of the functionality works like it used to. Getting 404 - Page Not Found message on a lot of the links (i.e. 'Rules' page). I would not recommend using the app, use the browser version instead.
Candice Wu
App Store
They hide their fees and wait for an event to start before they charge you, so you can’t search for other options to use. They lock you from even seeing your picks until you pay. We used it for a 14 team survivor pool and they charged $20!
Kelly Williams
Google Play
Good app. Simple. Wish in the pick em pool as I scroll left to see the games, the player name column would freeze to help keep all aligned…
Koray Okumus
Google Play

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