Momo - AI Photo Generator

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Momo - AI Photo Generator

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Momo - AI Photo Generator's key feedback

1

Inaccurate Images

Many users report that the AI-generated images do not resemble them, often altering features like hair color or body proportions. Approximately 30% of users seem to be affected by this issue, leading to dissatisfaction with the app's core functionality.

The photos generated look nothing like me and just make you super skinny with long hair.

2

Unexpected Charges

A significant number of users experience unexpected charges, with some being billed more than advertised or during trial periods. This issue affects around 25% of users, causing frustration and a sense of being misled.

I was on the first day of the trial period and got charged the full weekly price.

3

Poor Customer Support

Users frequently complain about the lack of response from customer support, especially when issues arise with billing or image generation. This affects about 20% of users, leaving them feeling unsupported and ignored.

No matter how many times you tell them that there are issues with the photos, no one gets back to you.

4

Limited Free Features

The app's free trial and initial offerings are perceived as limited, with users needing to pay for additional features or images. This affects approximately 15% of users, who feel the app does not provide enough value without additional purchases.

I purchased the week and paid as required, but was told I reached my limit and to buy credits after one video.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Remini
Remini is praised for its photo enhancement capabilities, with many users appreciating the app's ability to improve image quality. However, some users express frustration over the excessive ads and the shift towards more paid features.

#2 RUNNER UP

FaceApp
FaceApp receives positive feedback for its user-friendly interface and fun features like face swapping and aging effects. Despite this, users are disappointed with the removal of popular features and the push towards a paid model.

#3 Straggler

Momo - AI Photo Generator
Momo AI Photo Generator has mixed reviews, with some users impressed by the realistic AI-generated images and variety of styles. However, many users criticize the app for inaccurate results, hidden charges, and poor customer support, leading to a perception of it being a scam.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Remini
#1 Users Choice
Remini is praised for its photo enhancement capabilities, with many users appreciating the app's ability to improve image quality. However, some users express frustration over the excessive ads and the shift towards more paid features.
FaceApp
#2 Runner-up
FaceApp receives positive feedback for its user-friendly interface and fun features like face swapping and aging effects. Despite this, users are disappointed with the removal of popular features and the push towards a paid model.
Momo - AI Photo Generator
#3 Straggler
Momo AI Photo Generator has mixed reviews, with some users impressed by the realistic AI-generated images and variety of styles. However, many users criticize the app for inaccurate results, hidden charges, and poor customer support, leading to a perception of it being a scam.

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Nuggets

Major Highlights of the Week

Inaccurate Representations
Users report that the AI-generated images often do not resemble them, with some even receiving images of different ethnicities or altered physical features. This misrepresentation undermines the app's core promise of creating personalized and realistic headshots.
The video created shows a Caucasian and I am of African descent; it looks absolutely nothing like me.
Unexpected Charges
Customers are experiencing unexpected charges, with some being billed more than the advertised price for subscriptions or trials. This discrepancy in billing creates distrust and frustration among users.
I was charged $36.98 instead of the $6.99 trial fee, despite having an email confirmation for the lower amount.
Poor Customer Support
There is a significant lack of response from customer support, leaving users unable to resolve issues related to billing, image generation, or subscription cancellations. This absence of support exacerbates user dissatisfaction and retention issues.
I reached out to customer support over two weeks ago and have yet to receive a response.
Subscription Cancellation Issues
Users find it difficult to cancel their subscriptions, often having to email support without receiving confirmation or action. This cumbersome process leads to continued unwanted charges and user frustration.
I emailed them a month ago to cancel my subscription, but I'm still being charged.
Limited Free Trial
The app's free trial is perceived as misleading, with users having to pay to access features or being charged unexpectedly during the trial period. This approach diminishes the perceived value of the trial and deters potential long-term users.
I thought I was getting a free trial but ended up paying $7 for it.
Image Generation Errors
Generated images often contain errors such as incorrect hairstyles or disproportionate body features, which detract from the app's promise of professional-quality headshots. These errors lead to user dissatisfaction and questions about the app's reliability.
The headshots came out completely unusable, with my head way too big for the body.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inaccurate Representations
Users report that the AI-generated images often do not resemble them, with some even receiving images of different ethnicities or altered physical features. This misrepresentation undermines the app's core promise of creating personalized and realistic headshots.
Unexpected Charges
Customers are experiencing unexpected charges, with some being billed more than the advertised price for subscriptions or trials. This discrepancy in billing creates distrust and frustration among users.
Poor Customer Support
There is a significant lack of response from customer support, leaving users unable to resolve issues related to billing, image generation, or subscription cancellations. This absence of support exacerbates user dissatisfaction and retention issues.
Subscription Cancellation Issues
Users find it difficult to cancel their subscriptions, often having to email support without receiving confirmation or action. This cumbersome process leads to continued unwanted charges and user frustration.
Limited Free Trial
The app's free trial is perceived as misleading, with users having to pay to access features or being charged unexpectedly during the trial period. This approach diminishes the perceived value of the trial and deters potential long-term users.
Image Generation Errors
Generated images often contain errors such as incorrect hairstyles or disproportionate body features, which detract from the app's promise of professional-quality headshots. These errors lead to user dissatisfaction and questions about the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The pictures this AI generated of me look so realistic, filter complexion and lifelike. I have used the pics as profile images and receive so many compliments.
onehappygrl
Week of April 1st, 2025
I was excited to try this one out. I purchased the week and paid as required. I tried one video then told I reached my limit and to buy credits. So basically I got charged 7.00 for one AI video. Shame on you.
DefiantlySub
Week of April 1st, 2025
Momo AI photo generator has great potential. However, some of the images look nothing like me also, some of the images made me look too overweight. I would also like to see more of a variety of brighter colors most of the clothing colors are very dark.
InXcellence
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The pictures this AI generated of me look so realistic, filter complexion and lifelike. I have used the pics as profile images and receive so many compliments.
Candice Wu
App Store
I was excited to try this one out. I purchased the week and paid as required. I tried one video then told I reached my limit and to buy credits. So basically I got charged 7.00 for one AI video. Shame on you.
Kelly Williams
Google Play
Momo AI photo generator has great potential. However, some of the images look nothing like me also, some of the images made me look too overweight. I would also like to see more of a variety of brighter colors most of the clothing colors are very dark.
Koray Okumus
Google Play

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