SeaWorld

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of SeaWorld's key feedback

Login Issues

A significant number of users, approximately 20%, report being unable to log into the app despite using correct credentials, which they can use successfully on the website. This issue severely limits access to app features.

I can't log into the app even though my credentials work on the website.

Inaccurate Wait Times

Around 30% of users are frustrated with the app's inaccurate wait times for rides, which often differ significantly from actual wait times, making it difficult to plan their day effectively.

The app showed a 10-minute wait, but it was actually 130 minutes.

Mandatory Account Creation

Approximately 15% of users are annoyed by the requirement to create an account to use basic features like viewing the map, which they feel is unnecessary and intrusive.

I just wanted to use the map, but the app forced me to sign up.

Pass and Ticket Issues

About 10% of users experience problems with accessing their passes or tickets through the app, which can lead to inconvenience and delays during their visit.

I can't access my platinum pass through the app, even though I can via email.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Universal Studios Hollywood

Universal Studios Hollywood receives high praise for its app, with users appreciating its ease of navigation and helpful features like ride wait times and maps. The park itself is lauded for its attractions and friendly staff, making it a favorite among visitors.

#2 RUNNER UP

Disneyland

Disneyland is highly regarded for its app's functionality, which enhances the overall park experience by providing accurate wait times and easy navigation. However, some users express frustration with the app's organization and occasional technical issues, though the park's attractions and atmosphere remain beloved.

#3 Straggler

SeaWorld

SeaWorld's app receives mixed feedback, with users appreciating its map and ticket storage features but criticizing the inaccurate wait times and login issues. The park experience is seen as less polished compared to competitors, with some visitors noting a decline in show quality and park maintenance.

Nuggets

Major Highlights of the Week

Account Creation Barrier

Mandatory account creation is a significant barrier for users who only want to access basic features like maps. This requirement leads to frustration and app abandonment.

I just wanted to use the map, but the app forced me to sign up, so I uninstalled it.

Users face persistent login errors despite using correct credentials, which hinders access to app features. This issue is consistent across multiple reviews, indicating a systemic problem.

I can't log into the app even though my credentials work on the website.

Inaccurate Wait Times

The app frequently displays incorrect wait times for rides, causing significant inconvenience and misplanning for visitors. This inaccuracy diminishes the app's reliability and user trust.

The app showed a 10-minute wait, but it was actually 130 minutes.

Map Navigation Flaws

The app's map lacks interactive features and clear labeling, making navigation difficult for users unfamiliar with the park. This results in a poor user experience compared to competitors.

The map doesn't show labels for attractions, making it hard to navigate.

Pass and Ticket Access Issues

Users struggle to access their passes and tickets within the app, leading to difficulties in redeeming purchases and benefits. This issue complicates the in-park experience.

I can't load my current passes into the app, making it hard to keep track.

Showtime Updates Needed

The app fails to keep showtimes updated, which affects users' ability to plan their visits effectively. This lack of real-time information reduces the app's utility.

Please keep showtimes up to date, as they are often outdated.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Creation Barrier

Mandatory account creation is a significant barrier for users who only want to access basic features like maps. This requirement leads to frustration and app abandonment.

Users face persistent login errors despite using correct credentials, which hinders access to app features. This issue is consistent across multiple reviews, indicating a systemic problem.

Inaccurate Wait Times

The app frequently displays incorrect wait times for rides, causing significant inconvenience and misplanning for visitors. This inaccuracy diminishes the app's reliability and user trust.

Map Navigation Flaws

The app's map lacks interactive features and clear labeling, making navigation difficult for users unfamiliar with the park. This results in a poor user experience compared to competitors.

Pass and Ticket Access Issues

Users struggle to access their passes and tickets within the app, leading to difficulties in redeeming purchases and benefits. This issue complicates the in-park experience.

Showtime Updates Needed

The app fails to keep showtimes updated, which affects users' ability to plan their visits effectively. This lack of real-time information reduces the app's utility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's wait times are grossly inaccurate, making it impossible to plan our day effectively. We walked across the park only to find wait times were much longer than shown. This needs urgent fixing.

amacdo

Week of April 7th, 2025

I can't log into the app even though my credentials work on the website. This makes the app useless since I can't access any features without logging in.

auwade03

Week of April 7th, 2025

The app requires creating an account just to use basic features like viewing the map, which is frustrating. There should be a 'continue as guest' option.

Jasmine spazzz

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's wait times are grossly inaccurate, making it impossible to plan our day effectively. We walked across the park only to find wait times were much longer than shown. This needs urgent fixing.

Candice Wu

App Store

I can't log into the app even though my credentials work on the website. This makes the app useless since I can't access any features without logging in.

Kelly Williams

Google Play

The app requires creating an account just to use basic features like viewing the map, which is frustrating. There should be a 'continue as guest' option.

Koray Okumus

Google Play

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User Experience Report

SeaWorld

Top Insights This Week

Login Issues

Inaccurate Wait Times

Mandatory Account Creation

Pass and Ticket Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts