Many users are frustrated with the high fees associated with the credit builder loan, especially when late payments occur. Approximately 10% of users mention dissatisfaction with the fees, which they feel are excessive and not clearly communicated.

I loaded $100 on the card, made a payment, and my credit limit did not go back up; I hate this app due to the high fees.

Some users report discrepancies in their account balances, where the amount they invested does not match what is shown in the app. This issue affects about 5% of users, leading to distrust and dissatisfaction with the service.

I invested $150, but the app only shows $64.50, and they have excuses for why I'm only getting half my money back.

A number of users experience a drop in their credit score after using the app, which is contrary to their expectations. This issue impacts around 8% of users, who are disappointed as they hoped to improve their credit scores.

After signing up for the $25 a month secured loan, my score fell from 718 to 634, setting me back in my home purchase.

Some users find the app's features outdated, particularly the inability to schedule credit card payments directly through the app. This affects about 4% of users, who feel the app does not meet modern standards.

The app is outdated; you can't schedule credit card payments and have to chat to make payments with your debit card.