A significant number of users, approximately 30%, are frustrated with the recent changes in payment methods, which now require linking a bank account or using a 'Sezzle Balance' with additional fees, instead of the previously available debit card option. This change has led to dissatisfaction and plans to discontinue using the app.

I used to pay with my debit card, but now I have to link my bank account or pay extra fees, which is inconvenient.

Around 15% of users report difficulties in reaching customer service for resolving issues, leading to unresolved problems and increased frustration. The lack of responsive support is causing dissatisfaction among long-term users.

I've been trying to contact customer service about a payment issue, but no one is responding.

Approximately 10% of users are experiencing unexpected reductions in their spending limits despite maintaining good payment histories, which is causing confusion and dissatisfaction.

My spending limit decreased even though I've always paid on time, and I don't understand why.

About 5% of users are concerned about excessive late fees, with some reporting fees as high as 70% for a single day overdue, which they find unreasonable and unfair.

A one-day late payment resulted in a nearly 70% fee, which is excessive and unacceptable.