Shiftsmart

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Shiftsmart

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Shiftsmart's key feedback

1

Lack of Job Availability

A significant number of users report that there are no job opportunities available in their area, making the app seem useless. Approximately 40% of users express frustration over the absence of shifts, with some even questioning the app's legitimacy.

I never see any jobs available in my area, making the app feel like a scam.

2

Poor Customer Support

Users frequently mention the inability to reach customer support for assistance, with many relying on ineffective chatbots or receiving no response to emails. This issue affects about 30% of users, leading to unresolved problems and dissatisfaction.

I can't get any help from customer support, and my issues remain unresolved.

3

Payment Issues

Several users experience problems with receiving payments for completed shifts, with some payments being delayed or rejected. This affects around 20% of users, causing financial stress and distrust in the platform.

I worked my shift but never received my payment, and no one has been able to assist me.

4

Technical Glitches

Technical issues such as app crashes, login problems, and errors during shift check-ins are common, affecting approximately 15% of users. These glitches hinder the ability to work efficiently and cause frustration.

The app keeps crashing and won't let me check in for my shifts, making it hard to work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wonolo
Wonolo receives positive feedback for its flexibility and quick payment system, with users appreciating the ability to choose their work schedule and get paid promptly. However, some users report issues with job availability and customer support.

#2 RUNNER UP

GigSmart
GigSmart is praised for its ease of use and fast payment process, with many users finding it a reliable source for gig work. Nonetheless, some users express frustration over limited job availability and occasional technical issues.

#3 Straggler

Shiftsmart
Shiftsmart receives mixed feedback, with some users appreciating the flexible work opportunities and quick payment. However, many users report issues with job availability, app functionality, and customer support responsiveness.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Wonolo
#1 Users Choice
Wonolo receives positive feedback for its flexibility and quick payment system, with users appreciating the ability to choose their work schedule and get paid promptly. However, some users report issues with job availability and customer support.
GigSmart
#2 Runner-up
GigSmart is praised for its ease of use and fast payment process, with many users finding it a reliable source for gig work. Nonetheless, some users express frustration over limited job availability and occasional technical issues.
Shiftsmart
#3 Straggler
Shiftsmart receives mixed feedback, with some users appreciating the flexible work opportunities and quick payment. However, many users report issues with job availability, app functionality, and customer support responsiveness.

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Nuggets

Major Highlights of the Week

Communication Barriers
Users face significant challenges in contacting support or job sites, leading to missed shifts and financial losses. The app's reliance on ineffective chatbots exacerbates user frustration during critical moments.
I had no way of contacting the job site or the company, and the support chat bot was no help at all.
Payment Issues
There are frequent complaints about delayed or rejected payments, even after shifts are completed. This undermines trust in the platform's reliability and financial security.
They rejected my payment after I already worked!
Job Availability
Many users report a lack of available shifts, with some seeing no job opportunities in their area despite receiving notifications. This discrepancy between notifications and actual availability creates a perception of false advertising.
I get notices of shifts available and yet there are none.
Technical Glitches
Technical issues such as app crashes, blank screens, and verification failures hinder users from accessing shifts or completing necessary onboarding processes. These glitches prevent users from fully utilizing the app's features.
I can’t pass the cell phone verification part of the sign up, it’s not sending me a code.
Onboarding Confusion
Users experience confusion and frustration with the onboarding process, often receiving notifications to complete tasks that are not visible or accessible in the app. This lack of clarity prevents users from accessing job opportunities.
I’m told to finish an onboarding process but can't see it or get support.
Support Inefficiency
The support system is criticized for being unresponsive and ineffective, with users unable to resolve issues through email or in-app support. This lack of effective communication channels leaves users feeling unsupported.
I've emailed support for about a month and get the same reply that they are swamped and will reply asap.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Communication Barriers
Users face significant challenges in contacting support or job sites, leading to missed shifts and financial losses. The app's reliance on ineffective chatbots exacerbates user frustration during critical moments.
Payment Issues
There are frequent complaints about delayed or rejected payments, even after shifts are completed. This undermines trust in the platform's reliability and financial security.
Job Availability
Many users report a lack of available shifts, with some seeing no job opportunities in their area despite receiving notifications. This discrepancy between notifications and actual availability creates a perception of false advertising.
Technical Glitches
Technical issues such as app crashes, blank screens, and verification failures hinder users from accessing shifts or completing necessary onboarding processes. These glitches prevent users from fully utilizing the app's features.
Onboarding Confusion
Users experience confusion and frustration with the onboarding process, often receiving notifications to complete tasks that are not visible or accessible in the app. This lack of clarity prevents users from accessing job opportunities.
Support Inefficiency
The support system is criticized for being unresponsive and ineffective, with users unable to resolve issues through email or in-app support. This lack of effective communication channels leaves users feeling unsupported.

Quotes of the week

Hear from some of the most impactful users to drive changes

I picked up a shift and due to traffic, I couldn't contact the job site or the company, leading to a cancellation. The support chat bot was no help, and I ended up working for free. The app needs better communication and support options.
Scorpio-Ethic
Week of April 9th, 2025
I keep receiving notifications for photo audit opportunities, but the app doesn't show any screenings. I've emailed support multiple times with no helpful response. The app's support system is frustrating and unresponsive.
Ronimac0929
Week of April 9th, 2025
The app doesn't show any shifts in my area, only ones far away. It feels like a scam as I never see any job opportunities despite actively checking.
Isjoshok
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I picked up a shift and due to traffic, I couldn't contact the job site or the company, leading to a cancellation. The support chat bot was no help, and I ended up working for free. The app needs better communication and support options.
Candice Wu
App Store
I keep receiving notifications for photo audit opportunities, but the app doesn't show any screenings. I've emailed support multiple times with no helpful response. The app's support system is frustrating and unresponsive.
Kelly Williams
Google Play
The app doesn't show any shifts in my area, only ones far away. It feels like a scam as I never see any job opportunities despite actively checking.
Koray Okumus
Google Play

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