Many users report being deactivated without clear justification, often despite having high ratings and preferred shopper status. Approximately 20% of users express concerns about sudden account deactivations and lack of transparency in the process.

I was deactivated despite having a 5-star rating and preferred status, with no clear explanation from Shipt.

A significant number of users feel that the pay is not worth the effort, with many orders offering low compensation for extensive work. Around 25% of users mention that the pay does not cover expenses like gas and vehicle maintenance.

The pay is too low to cover my expenses, and I often end up working for less than minimum wage.

Users frequently encounter technical issues with the app, such as glitches and problems with order notifications, affecting their ability to work efficiently. Approximately 15% of users report app-related problems that hinder their performance.

The app is glitchy and often shuts down, making it difficult to complete orders smoothly.

The tip and rating system is a major concern, with users reporting missing tips and unfair ratings impacting their ability to receive orders. About 30% of users express frustration with the lack of transparency and fairness in the tip and rating system.

I often don't receive tips, and unfair ratings affect my ability to get more orders.