A significant number of users report not receiving their orders, with customer service providing inadequate support. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust in the app.

I never received my order and customer service was unhelpful.

Users express dissatisfaction with the app's tracking feature, which requires unnecessary steps and fails to provide real-time updates. This affects around 10% of users, who feel misled by the app's promises.

I downloaded the app to track my order, but it doesn't work without connecting my email.

Many users experience significant delays in receiving their orders, which diminishes their overall satisfaction with the app. This issue impacts about 12% of users, who are frustrated by the extended wait times.

My order always takes weeks to arrive when using this app.

There are reports of users feeling scammed by the app, either through non-delivery of products or unresponsive customer service. Approximately 8% of users express concerns about fraudulent activities.

I paid for books and never received them, and the contact email was invalid.