Shutterfly: Prints Cards Gifts

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Shutterfly: Prints Cards Gifts's key feedback

Ordering Confusion

Some users find the ordering process on Shutterfly confusing and difficult to navigate, leading to uncertainty about whether their orders are correctly placed. Approximately 5% of users report this issue.

Ordering from Shutterfly is confusing, and I'm never sure if my order went through.

Discount Limitations

Customers express frustration with the restrictions on combining discounts and the complexity of applying promotion codes, which diminishes the perceived value of deals. This issue affects about 3% of users.

Too many restrictions on discounts make it hard to get the best deal without multiple orders.

Shipping Costs

Some users are dissatisfied with unexpected shipping charges, especially when they believe they qualify for free shipping, impacting their overall satisfaction. Around 2% of users mention this problem.

I was charged $11 for shipping despite ordering over $100 worth of products.

Device Compatibility Issues

A few users experience compatibility issues with certain devices, such as iPads, which complicates the creation of photo books and calendars. This affects about 1% of users.

Creating a photo book on my iPad was frustrating, and I had to use an old laptop instead.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Snapfish

Snapfish receives high praise for its ease of use, affordability, and quality of prints. Users appreciate the seamless photo upload process and the frequent deals offered, although some experience occasional app crashes and issues with free print promotions.

#2 RUNNER UP

Shutterfly: Prints Cards Gifts

Shutterfly is loved for its high-quality prints and diverse product offerings, with many users praising its customer service and ease of use. However, some users find the app confusing, especially when using discount codes, and experience compatibility issues with certain devices.

#3 Straggler

Mixbook

Mixbook is appreciated for its user-friendly interface and high-quality photo books, with many users enjoying the creative freedom it offers. However, some users report issues with app crashes, poor customer service, and delays in shipping, which detract from the overall experience.

Nuggets

Major Highlights of the Week

Ordering Confusion

The ordering process is confusing and users are unsure if their orders are correctly placed. This complexity leads to frustration and uncertainty about receiving the desired products.

Ordering is a nightmare, and I'm never sure if I've ordered correctly.

Checkout Issues

Users experience difficulties during the checkout process, sometimes requiring app reinstallation to complete purchases. This indicates a significant flaw in the app's transaction flow.

I had to delete the app three times to complete my checkout.

Discount Limitations

Discounts are perceived as restrictive and difficult to combine, forcing users to make multiple orders. This complexity diminishes the perceived value of promotions.

Discounts are great but too restrictive, requiring multiple orders.

Shipping Cost Surprise

Unexpected shipping costs negate the perceived value of deals, leading to dissatisfaction. Users feel misled when shipping fees are higher than anticipated.

I was charged $11 shipping on a $100 order, despite expecting free shipping.

iPad Compatibility

The app's functionality on iPads is problematic, causing frustration and forcing users to switch devices. This suggests a need for improved cross-platform compatibility.

Creating a photo book on my iPad was frustrating, had to use an old laptop.

Promotion Code Hassle

Entering multiple promotion codes is cumbersome and time-consuming, detracting from the user experience. Users find it challenging to determine the best discount combination.

Promotion codes are aggravating to enter and compare for the best deal.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ordering Confusion

The ordering process is confusing and users are unsure if their orders are correctly placed. This complexity leads to frustration and uncertainty about receiving the desired products.

Checkout Issues

Users experience difficulties during the checkout process, sometimes requiring app reinstallation to complete purchases. This indicates a significant flaw in the app's transaction flow.

Discount Limitations

Discounts are perceived as restrictive and difficult to combine, forcing users to make multiple orders. This complexity diminishes the perceived value of promotions.

Shipping Cost Surprise

Unexpected shipping costs negate the perceived value of deals, leading to dissatisfaction. Users feel misled when shipping fees are higher than anticipated.

iPad Compatibility

The app's functionality on iPads is problematic, causing frustration and forcing users to switch devices. This suggests a need for improved cross-platform compatibility.

Promotion Code Hassle

Entering multiple promotion codes is cumbersome and time-consuming, detracting from the user experience. Users find it challenging to determine the best discount combination.

Quotes of the week

Hear from some of the most impactful users to drive changes

It is so confusing to order from Shutterfly. The pictures are good, but it is a nightmare to order. At the end, you really don’t even know if you ordered and will get what you want.

Span1teacher

Week of April 9th, 2025

Discounts are great only if they can be combined. Too many restrictions on what and when you can use discounts. Only way to get around is make multiple orders, instead of putting all items on one order.

Ma Nong 2012

Week of April 9th, 2025

I have always loved Shutterfly and have sent so many pictures, books, etc, over the years that my niece thought I worked for Shutterfly. However, making this photo book and wall calendar was the most frustrating thing I’ve ever done! Is Shutterfly not compatible with an IPad? I had to pull out my old, worn out laptop to make it work. VERY, VERY disappointed!!

Ditto master

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

It is so confusing to order from Shutterfly. The pictures are good, but it is a nightmare to order. At the end, you really don’t even know if you ordered and will get what you want.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Shutterfly: Prints Cards Gifts

Top Insights This Week

Ordering Confusion

Discount Limitations

Shipping Costs

Device Compatibility Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts