Pimsleur

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Pimsleur's key feedback

Content Relevance

Some users find the content of the lessons irrelevant to their practical needs, such as business or tourist situations, with an estimated 10% of users expressing this concern. They suggest more useful phrases for real-life scenarios.

The lessons focus too much on irrelevant topics instead of practical phrases for tourists or business.

Subscription Issues

A small percentage of users, around 5%, report difficulties with subscription management, including unexpected charges after cancellation attempts, causing frustration and distrust.

I canceled my free trial, but they still tried to charge my card.

Lesson Difficulty

Approximately 8% of users, particularly beginners, find the initial lessons too challenging, with too many phrases introduced without adequate spelling or context, making it hard to follow.

The first lesson in European Portuguese is too difficult with too many phrases to learn at once.

App Functionality

Around 7% of users experience technical issues, such as the app not pausing immediately or problems with downloading lessons, which disrupts the learning experience.

The app doesn't pause immediately when I press the button, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Duolingo

Duolingo is highly praised for its fun and engaging approach to language learning, making it feel more like a game than a lesson. Users appreciate its wide range of languages and the ability to learn at their own pace, although some express frustration with ads and the recent changes to the app's structure.

#2 RUNNER UP

Pimsleur

Pimsleur is appreciated for its focus on conversational skills and the ability to learn while multitasking. Users find the method effective, though some criticize the app's design and subscription management. The audio-based approach is seen as beneficial, but there are complaints about technical issues and the cost.

#3 Straggler

Rosetta Stone

Rosetta Stone is well-regarded for its immersive learning experience and effective pronunciation tools. Users appreciate the structured lessons and the app's ability to help them learn languages quickly. However, some users report technical issues and find the app's cost to be a barrier.

Nuggets

Major Highlights of the Week

Inappropriate Content

Some lessons include content that users find inappropriate or irrelevant, such as asking guests for money or inviting them for drinks. This content does not align with practical conversational needs for tourists or business travelers.

The lessons focus too much on asking guests for drinks or money, which isn't useful for my travel needs.

Subscription Issues

Users experience difficulties with subscription management, including unexpected charges after cancellation attempts. This creates frustration and distrust in the app's billing process.

I canceled my free trial, but they still tried to charge my card.

Advanced Level Content

Advanced levels of language courses focus on impractical topics, reducing their usefulness for learners seeking to deepen their language skills. Users feel that later lessons lack the practical vocabulary and phrases found in earlier levels.

Later levels focus on impractical topics like broken arms and peanut brittle, which aren't useful.

Reading Lessons

The reading lessons are perceived as slow and unengaging, lacking interactive elements to ensure comprehension. Users suggest incorporating questions to reinforce understanding and align with conversational lessons.

Reading lessons are slow and boring; they need questions to ensure comprehension.

Pause Functionality

The app's pause functionality is delayed, causing frustration when users need to pause and reflect on lessons. This technical issue disrupts the learning flow and requires immediate attention.

The app takes 5-10 seconds to pause, disrupting my learning process.

Initial Lesson Difficulty

The first lesson in some languages, like European Portuguese, is too challenging for beginners, introducing too many phrases without spelling guidance. This steep learning curve may deter new users from continuing.

The first European Portuguese lesson is too difficult, with too many phrases and no spelling guidance.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inappropriate Content

Subscription Issues

Users experience difficulties with subscription management, including unexpected charges after cancellation attempts. This creates frustration and distrust in the app's billing process.

Advanced Level Content

Reading Lessons

Pause Functionality

The app's pause functionality is delayed, causing frustration when users need to pause and reflect on lessons. This technical issue disrupts the learning flow and requires immediate attention.

Initial Lesson Difficulty

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's method for retaining words and phrases is impressive, but the lessons could be more relevant for tourists or business contexts. Optional lessons could benefit from reorganization.

terwillikerme

Week of April 9th, 2025

The app is great for beginners, but as you progress to higher levels, the content becomes less practical and relevant. Early lessons are useful, but later ones focus on less applicable topics.

Mikekbo

Week of April 9th, 2025

The app's pause function is flawed, as it continues playing for several seconds after pressing pause. This issue disrupts the learning process and needs fixing.

Joe.Dighton

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's method for retaining words and phrases is impressive, but the lessons could be more relevant for tourists or business contexts. Optional lessons could benefit from reorganization.

Candice Wu

App Store

The app is great for beginners, but as you progress to higher levels, the content becomes less practical and relevant. Early lessons are useful, but later ones focus on less applicable topics.

Kelly Williams

Google Play

The app's pause function is flawed, as it continues playing for several seconds after pressing pause. This issue disrupts the learning process and needs fixing.

Koray Okumus

Google Play

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User Experience Report

Pimsleur

Top Insights This Week

Content Relevance

Subscription Issues

Lesson Difficulty

App Functionality

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts