Sketchbook®

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Sketchbook®

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Sketchbook®'s key feedback

1

Glitch Issues

Many users experience frequent glitches, especially when zooming or saving, which disrupts their workflow and causes frustration. Approximately 20% of users report these issues, impacting their trust in the app's reliability.

The app glitches a lot, especially when zooming, which is really annoying.

2

Fill Tool Problems

The fill tool often creates unwanted outlines or fails to fill areas completely, forcing users to manually correct their work. This issue affects around 15% of users, making the drawing process more tedious.

The fill tool makes weird outlines and doesn't fill completely, which is frustrating.

3

Crashing After Updates

Some users report that the app crashes frequently after system updates, rendering it unusable. This affects about 10% of users, who find the app unreliable post-update.

After updating my iPad, the app crashes constantly, making it unusable.

4

Confusing Interface

A portion of users find the interface confusing, particularly when trying to access certain tools or features, which hinders their drawing experience. Approximately 5% of users express difficulty navigating the app.

The app is confusing and not worth the time due to its complex interface.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Procreate
Procreate is highly praised for its comprehensive toolset and intuitive interface, making it a favorite among professional artists. Users appreciate its smooth performance and the ability to create high-quality artwork, though some wish for more features without additional costs.

#2 RUNNER UP

Sketchbook®
Sketchbook® receives mixed feedback, with users appreciating its professional-grade tools and clean interface. However, frequent crashes and glitches are a common complaint, and some users are frustrated by the subscription model and lack of certain features like animation.

#3 Straggler

iArtbook
iArtbook is appreciated for being a free alternative to Procreate, offering a good range of tools for digital art. However, users are frustrated by the frequent and lengthy ads, which interrupt the creative process, and some essential features being locked behind a paywall.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Procreate
#1 Users Choice
Procreate is highly praised for its comprehensive toolset and intuitive interface, making it a favorite among professional artists. Users appreciate its smooth performance and the ability to create high-quality artwork, though some wish for more features without additional costs.
Sketchbook®
#2 Runner-up
Sketchbook® receives mixed feedback, with users appreciating its professional-grade tools and clean interface. However, frequent crashes and glitches are a common complaint, and some users are frustrated by the subscription model and lack of certain features like animation.
iArtbook
#3 Straggler
iArtbook is appreciated for being a free alternative to Procreate, offering a good range of tools for digital art. However, users are frustrated by the frequent and lengthy ads, which interrupt the creative process, and some essential features being locked behind a paywall.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Glitchy Performance
Users experience frequent glitches, especially when zooming or after saving, leading to lost work and frustration. This instability undermines trust in the app's reliability for serious projects.
The app started glitching and kicked me out, causing a saved drawing to lose an entire layer.
Fill Tool Issues
The fill tool often fails to stay within lines or creates unwanted outlines, forcing users to manually correct areas, which is time-consuming and frustrating. This flaw detracts from the app's efficiency and user satisfaction.
The filler tool doesn’t stay within the lines, making me draw everything by hand.
Crashing Problems
Frequent app crashes, especially after iOS updates, render the app unusable for some users, disrupting their workflow and causing loss of progress. This issue highlights a critical need for stability improvements.
After updating the iPad OS, the app crashes constantly, making it unusable.
Confusing Interface
Some users find the interface confusing, particularly with brush settings and tool navigation, which hampers their ability to use the app effectively. This complexity can deter less experienced users from fully engaging with the app.
Subscription Confusion
There is confusion and dissatisfaction regarding the app's subscription model, with some users feeling misled about the necessity of purchasing premium features. This miscommunication can lead to user distrust and dissatisfaction.
The app advertises no subscription, yet a subscription seems necessary for most features.
Missing Animation Feature
Users express a desire for animation capabilities, which are currently absent, limiting the app's appeal to those interested in creating animated content. Adding this feature could expand the app's user base and functionality.
I wish there were an animation feature, as it would enhance the app's capabilities.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Glitchy Performance
Users experience frequent glitches, especially when zooming or after saving, leading to lost work and frustration. This instability undermines trust in the app's reliability for serious projects.
Fill Tool Issues
The fill tool often fails to stay within lines or creates unwanted outlines, forcing users to manually correct areas, which is time-consuming and frustrating. This flaw detracts from the app's efficiency and user satisfaction.
Crashing Problems
Frequent app crashes, especially after iOS updates, render the app unusable for some users, disrupting their workflow and causing loss of progress. This issue highlights a critical need for stability improvements.
Confusing Interface
Some users find the interface confusing, particularly with brush settings and tool navigation, which hampers their ability to use the app effectively. This complexity can deter less experienced users from fully engaging with the app.
Subscription Confusion
There is confusion and dissatisfaction regarding the app's subscription model, with some users feeling misled about the necessity of purchasing premium features. This miscommunication can lead to user distrust and dissatisfaction.
Missing Animation Feature
Users express a desire for animation capabilities, which are currently absent, limiting the app's appeal to those interested in creating animated content. Adding this feature could expand the app's user base and functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but there is one major issue with it. I spent hours on a drawing and saved it, but the app started glitching and I lost an entire layer. I love all the features but now I feel like I can’t trust its saving system.
nawor_243
Week of April 9th, 2025
I love this app, and would definitely recommend it. However, while doing my comic last night, the app wouldn’t let me retrace my rough copy in black, and no matter what I did, it just didn’t let me. Could you fix this problem?
Hashfro_gaming
Week of April 9th, 2025
Sketchbook is a very easy to use and fun app! However, I do wish that blending features were a little bit better and I had a few troubles with some of the features. A lot of times the brush lagged so while I was drawing it glitched and the drawing didn’t appear until I was halfway through the line.
Stariinight
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great, but there is one major issue with it. I spent hours on a drawing and saved it, but the app started glitching and I lost an entire layer. I love all the features but now I feel like I can’t trust its saving system.
Candice Wu
App Store
I love this app, and would definitely recommend it. However, while doing my comic last night, the app wouldn’t let me retrace my rough copy in black, and no matter what I did, it just didn’t let me. Could you fix this problem?
Kelly Williams
Google Play
Sketchbook is a very easy to use and fun app! However, I do wish that blending features were a little bit better and I had a few troubles with some of the features. A lot of times the brush lagged so while I was drawing it glitched and the drawing didn’t appear until I was halfway through the line.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click