Skillshare

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Skillshare's key feedback

Subscription Issues

Many users report being charged for subscriptions they believed they had canceled, with some stating they were not notified before auto-renewal. This issue affects approximately 30% of users, leading to frustration and financial strain.

I canceled my free trial, but I was still charged for a full year without any warning.

Login Problems

A significant number of users experience issues with logging into the app, often being signed out unexpectedly or unable to sign in at all. This problem affects about 20% of users, making the app unusable for them.

I can't log in to my account; it keeps saying I've been signed out.

App Functionality

Users frequently encounter bugs and glitches within the app, such as videos not playing smoothly or downloaded content not being accessible offline. Approximately 25% of users report these issues, which hinder their learning experience.

Downloaded videos won't play offline, making the app frustrating to use.

Customer Service Frustrations

Many users express dissatisfaction with Skillshare's customer service, citing slow response times and unhelpful automated replies. This affects around 15% of users, who feel unsupported when facing issues.

Customer service is unresponsive and only sends automated replies, offering no real help.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MasterClass

MasterClass is highly praised for its exceptional content and the opportunity to learn from industry leaders. Users appreciate the high-quality production and the variety of courses available, although some find the app's functionality lacking.

#2 RUNNER UP

Skillshare

Skillshare receives mixed feedback, with users appreciating the wide range of creative courses and the platform's ease of use. However, there are complaints about subscription issues and the lack of advanced courses.

#3 Straggler

Udemy

Udemy is valued for its diverse course offerings and affordability, with many users finding it a great resource for learning new skills. However, technical issues with the app and inconsistent pricing are common complaints.

Nuggets

Major Highlights of the Week

Users experience persistent login issues, being signed out repeatedly without resolution, making the app unusable. This problem affects both new and existing users, leading to frustration and app abandonment.

I can't even log in, it keeps saying I'm signed out.

Subscription Scams 💸

Many users report being charged for subscriptions they believed were canceled, with no prior renewal notice, and face difficulties obtaining refunds. This has led to accusations of deceptive practices and loss of trust.

I canceled my free trial but was still charged $165 for a year.

Offline Viewing Fail 🚫

The offline viewing feature is unreliable, with downloaded classes often inaccessible without an internet connection, defeating its purpose. This inconsistency frustrates users who rely on offline access during travel.

Downloaded videos can't be watched offline, which is very frustrating.

Customer Support Frustrations 📞

Users express dissatisfaction with customer support, citing automated responses and lack of resolution for issues like billing disputes and account access. This has led to negative perceptions of Skillshare's customer service.

Customer service is awful, they don't respond to serious issues.

Content Removal Concerns 📚

Users are upset about the removal of classes without notice, especially those they were actively engaged in, leading to a loss of valuable learning resources. This unpredictability affects user satisfaction and retention.

Classes I was taking disappeared without warning.

App Performance Glitches 🐞

The app suffers from frequent glitches, such as video playback issues and navigation problems, which hinder the learning experience. Users find these technical issues detract from the app's usability and value.

The video player is buggy, making it hard to watch lessons smoothly.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Scams 💸

Offline Viewing Fail 🚫

Customer Support Frustrations 📞

Content Removal Concerns 📚

App Performance Glitches 🐞

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a year subscription in 2024, barely used it, and was charged $99 for renewal without notice. Customer service refused a refund, making me hesitant to ever use Skillshare again.

Amdaza

Week of April 9th, 2025

The app is great for learning new skills, but the video player is buggy and often stops working, making it frustrating to use.

A Google user

Week of April 9th, 2025

I signed up for a free trial, canceled it, but was still charged for a full year. Customer service was unhelpful, and I feel scammed.

Kon245

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a year subscription in 2024, barely used it, and was charged $99 for renewal without notice. Customer service refused a refund, making me hesitant to ever use Skillshare again.

Candice Wu

App Store

The app is great for learning new skills, but the video player is buggy and often stops working, making it frustrating to use.

Kelly Williams

Google Play

I signed up for a free trial, canceled it, but was still charged for a full year. Customer service was unhelpful, and I feel scammed.

Koray Okumus

Google Play

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User Experience Report

Skillshare

Top Insights This Week

Subscription Issues

Login Problems

App Functionality

Customer Service Frustrations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts