SkipTheDishes

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of SkipTheDishes's key feedback

Customer Service Issues

A significant number of users, approximately 30%, report dissatisfaction with customer service, citing unhelpful responses, chat disconnections, and unresolved issues. This has led to frustration and a loss of trust in the service.

Customer service is terrible, they just end the chat without resolving the issue.

Delivery Delays

Around 25% of users experience delivery delays, with orders taking significantly longer than the estimated time, often resulting in cold food. This issue affects the overall customer experience and satisfaction.

Delivery times are misleading, my last order took over an hour longer than estimated.

Refund and Compensation Problems

Approximately 20% of users report issues with refunds and compensation, where they receive partial refunds or credits instead of full refunds for missing or incorrect orders, leading to dissatisfaction.

They refused to refund a full order when food was missing, only offered partial credits.

App Functionality and Bugs

About 15% of users encounter app functionality issues, such as crashes, payment errors, and problems with applying discounts, which hinder the ordering process and lead to frustration.

The app is buggy, it crashes often and doesn't apply discounts correctly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Uber Eats

Uber Eats receives mixed feedback, with users praising its convenience and promotions, but criticizing its customer service and high fees. Many users report issues with incorrect orders and difficulty in obtaining refunds, leading to frustration.

#2 RUNNER UP

SkipTheDishes

SkipTheDishes garners mixed reviews, with users appreciating its low delivery fees and friendly drivers, but expressing dissatisfaction with customer service and app glitches. Some users report issues with order accuracy and difficulty in resolving problems through customer support.

#3 Straggler

DoorDash

DoorDash is often criticized for its high fees and inconsistent service, with users frequently encountering issues with order accuracy and delivery times. While some appreciate the convenience, many express frustration with customer support and the app's reliability.

Nuggets

Major Highlights of the Week

Hidden Fees Deception 💸

Customers are frustrated with unexpected hidden fees and deceptive pricing practices, leading to a perception of fraud. This issue undermines trust and could result in legal challenges if not addressed.

I was charged hidden fees that weren't disclosed upfront, making the app feel like a scam.

Customer Service Failures 📞

The customer service experience is consistently poor, with users reporting unhelpful interactions and unresolved issues. This lack of effective support is damaging customer loyalty and satisfaction.

Customer service ended the chat without resolving my issue, leaving me frustrated and without a solution.

Delivery Time Inaccuracy ⏰

Delivery times are often significantly longer than estimated, causing dissatisfaction and inconvenience. This discrepancy between promised and actual delivery times is eroding user trust.

My order was supposed to take 30 minutes but ended up taking over an hour, which was very frustrating.

Refund Policy Issues 💳

The refund process is perceived as unfair and inadequate, with many users unable to get full refunds for incomplete or incorrect orders. This policy is leading to customer dissatisfaction and loss of trust.

I was denied a full refund for missing items, which felt like a rip-off.

App Functionality Problems 🛠️

Users experience frequent app crashes and bugs, particularly during critical moments like checkout. These technical issues are hindering the user experience and could drive users to competitors.

The app crashed during checkout, causing me to lose my order and any applied discounts.

Promotional Notification Spam 📲

Despite disabling promotional notifications, users continue to receive spam, which is seen as intrusive and disrespectful. This issue is causing frustration and could lead to app uninstalls.

I keep getting promotional notifications even though I've turned them off, which is very annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Hidden Fees Deception 💸

Customer Service Failures 📞

The customer service experience is consistently poor, with users reporting unhelpful interactions and unresolved issues. This lack of effective support is damaging customer loyalty and satisfaction.

Delivery Time Inaccuracy ⏰

Delivery times are often significantly longer than estimated, causing dissatisfaction and inconvenience. This discrepancy between promised and actual delivery times is eroding user trust.

Refund Policy Issues 💳

App Functionality Problems 🛠️

Users experience frequent app crashes and bugs, particularly during critical moments like checkout. These technical issues are hindering the user experience and could drive users to competitors.

Promotional Notification Spam 📲

Despite disabling promotional notifications, users continue to receive spam, which is seen as intrusive and disrespectful. This issue is causing frustration and could lead to app uninstalls.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with hidden fees and deceptive pricing. It's frustrating that the delivery fee isn't waived even when it says it should be. Customer service is unhelpful and often ends chats without resolving issues.

Xoobzi

Week of April 9th, 2025

Customer service is terrible. They refuse to refund for missing items and often end chats abruptly. It's disappointing to see such poor service from a company I used to rely on.

abby4115

Week of April 9th, 2025

The app frequently sends promotional notifications despite settings being turned off. Customer support is unhelpful and doesn't acknowledge this as an issue. It's frustrating to be spammed with ads while trying to use the app.

e.rockinit

Week of April 9th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Customer service is terrible. They refuse to refund for missing items and often end chats abruptly. It's disappointing to see such poor service from a company I used to rely on.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

SkipTheDishes

Top Insights This Week

Customer Service Issues

Delivery Delays

Refund and Compensation Problems

App Functionality and Bugs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts