Many users report problems with subscription management, including unauthorized charges and difficulty canceling subscriptions. Approximately 20% of users seem to be affected by these issues, leading to frustration and distrust. Example: 'I have formally requested to cancel the subscription on three separate occasions, yet I have not received a response.'

I have formally requested to cancel the subscription on three separate occasions, yet I have not received a response.

Users frequently encounter issues accessing features they have paid for, with the app often not recognizing active subscriptions. This affects around 15% of users, causing dissatisfaction and a sense of being scammed. Example: 'I paid for features that it won’t let me use on the app or the website.'

I paid for features that it won’t let me use on the app or the website.

Some users experience technical difficulties, such as the app not functioning as expected or being stuck at sign-up. These issues impact about 10% of users, leading to a negative user experience. Example: 'App is stuck at sign up. Cannot contact app support because that link just opens app.'

App is stuck at sign up. Cannot contact app support because that link just opens app.

There is a perception among users that the app's pricing is misleading, with unexpected charges and unclear cost structures. Approximately 10% of users express concerns about the app's pricing transparency. Example: 'You need to let people know up front that they will be charged for this app, be honest upfront.'

You need to let people know up front that they will be charged for this app, be honest upfront.