Slack

User Experience Report

Week of February 12th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Slack's key feedback

App Crashes

Users frequently report the app crashing, especially after updates, making it unusable for many. This issue is causing significant frustration and hindering productivity.

Compatibility Problems

Users frequently report the app crashing, especially after updates, making it unusable for many. This issue is causing significant frustration and hindering productivity.

App Crashes

Users are experiencing delayed or missing notifications, which affects their ability to stay updated with important messages. This inconsistency is a major pain point for users who depend on timely communication.

Performance Slowness

The app's performance has become slow and unresponsive, even on good networks, leading users to avoid using it. This degradation in speed is a significant issue for users who need efficient communication tools.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Microsoft Teams

Microsoft Teams is valued for its collaboration features, but users frequently encounter technical issues such as app crashes, connectivity problems, and a complicated interface, leading to frustration.

#2 RUNNER UP

Google Chat

Google Chat is appreciated for its simplicity and safety, with users enjoying its chat features. However, it faces criticism for issues like spam, limited functionality, and notification problems, which affect user experience.

#3 Straggler

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Nuggets

Major Highlights of the Week

Notification Issues

Many users report delayed or missing notifications, which is critical for a communication app. The product team should prioritize fixing notification reliability across all devices to ensure timely communication.

Compatibility Problems

Numerous users are frustrated with the app's lack of support for older Android versions. Consider extending support or providing a lightweight version to accommodate users with older devices.

App Crashes

Frequent crashes and app instability are major pain points. The development team should focus on identifying and resolving the root causes of these crashes to improve user experience.

Performance Slowness

Users have noted that the app has become slow and unresponsive. Optimizing the app's performance, especially on mobile devices, should be a priority to enhance user satisfaction.

Users face challenges logging in, particularly with Google sign-in. Streamline the login process and ensure compatibility with various authentication methods to reduce user frustration.

Feature Overload

Some users feel overwhelmed by unnecessary features. Consider conducting user research to identify which features are most valued and streamline the app to focus on core functionalities.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Issues

Compatibility Problems

Numerous users are frustrated with the app's lack of support for older Android versions. Consider extending support or providing a lightweight version to accommodate users with older devices.

App Crashes

Frequent crashes and app instability are major pain points. The development team should focus on identifying and resolving the root causes of these crashes to improve user experience.

Performance Slowness

Users have noted that the app has become slow and unresponsive. Optimizing the app's performance, especially on mobile devices, should be a priority to enhance user satisfaction.

Users face challenges logging in, particularly with Google sign-in. Streamline the login process and ensure compatibility with various authentication methods to reduce user frustration.

Feature Overload

Some users feel overwhelmed by unnecessary features. Consider conducting user research to identify which features are most valued and streamline the app to focus on core functionalities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's performance has become dreadfully slow over the last year, making it frustrating to use even with a strong network connection. I actively avoid using it now.

App Store

I love Slack on desktop, but the mobile app is disappointing. Threads often don't work, and I encounter daily issues like unclickable buttons and inability to invite people.

Google Play

The app is cluttered and I only use it because my group does. If they switched apps, I'd be very happy.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app's performance has become dreadfully slow over the last year, making it frustrating to use even with a strong network connection. I actively avoid using it now.

Candice Wu

App Store

I love Slack on desktop, but the mobile app is disappointing. Threads often don't work, and I encounter daily issues like unclickable buttons and inability to invite people.

Kelly Williams

Google Play

The app is cluttered and I only use it because my group does. If they switched apps, I'd be very happy.

Koray Okumus

Google Play

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User Experience Report

Slack

Top Insights This Week

App Crashes

Compatibility Problems

App Crashes

Performance Slowness

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts