Slack

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Slack

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Slack's key feedback

1

File Upload Issues

A significant number of users, approximately 15%, report difficulties uploading files from their mobile devices, including photos and documents, which hinders their ability to fully utilize Slack's capabilities on the go.

I can't upload photos or attach documents from my phone, which is frustrating.

2

Notification Problems

Around 20% of users experience issues with notifications, such as notifications not appearing or being inconsistent across devices, which affects their ability to stay updated on important messages.

Notifications don't show up properly, making it hard to keep track of messages.

3

User Interface Clutter

Approximately 10% of users find the user interface cluttered and difficult to navigate, particularly with elements like the row of recent DM avatars, which they feel detracts from a professional and streamlined experience.

The row of recent DM avatars is visually cluttered and unnecessary.

4

Update and Access Issues

About 15% of users report problems following updates, such as losing access to channels or encountering persistent update notifications, which disrupts their workflow and access to Slack's features.

After updating, I lost access to my channels, which is not ideal.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoom
Zoom is highly praised for its reliability and ease of use, especially for meetings and online classes. Users appreciate its clear audio and video quality, though some mention occasional connectivity issues.

#2 RUNNER UP

Microsoft Teams
Microsoft Teams receives mixed feedback, with users appreciating its integration with other Microsoft products and features like screen sharing. However, many users report issues with app stability, login problems, and a complicated user interface.

#3 Straggler

Slack
Slack is valued for its integration capabilities and centralization of communication, but users express frustration with recent updates causing usability issues and bugs. While some find it efficient for team communication, others criticize its cluttered interface and notification problems.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zoom
#1 Users Choice
Zoom is highly praised for its reliability and ease of use, especially for meetings and online classes. Users appreciate its clear audio and video quality, though some mention occasional connectivity issues.
Microsoft Teams
#2 Runner-up
Microsoft Teams receives mixed feedback, with users appreciating its integration with other Microsoft products and features like screen sharing. However, many users report issues with app stability, login problems, and a complicated user interface.
Slack
#3 Straggler
Slack is valued for its integration capabilities and centralization of communication, but users express frustration with recent updates causing usability issues and bugs. While some find it efficient for team communication, others criticize its cluttered interface and notification problems.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

File Upload Issues
Users face difficulties uploading files from mobile devices, as options to attach photos, documents, or hyperlinks are missing despite settings adjustments. This limitation hinders essential communication functions in a workplace app.
I can't upload photos or documents from my phone, and the buttons aren't there even after adjusting settings.
UI Clutter
The mobile app's recent DM avatars create a visually cluttered interface with no option to hide them, compromising user privacy and discretion in professional settings. A toggle feature to disable this strip is requested for a cleaner UI.
The row of recent DM avatars is cluttered and can't be hidden, which is frustrating in professional settings.
Update Loop
The 'Update Required' screen repeatedly prompts users, creating a loop that disrupts basic app functionality and reflects poorly on user experience design. This issue suggests a need for more robust update processes.
The 'Update Required' screen keeps adding layers of notifications, trapping me in a loop.
Browser Limitation
Slack's iOS app forces users to open links in Chrome or Safari, excluding other browsers like Firefox, which limits user choice and convenience. Addressing this could enhance user satisfaction by respecting default browser preferences.
Slack forces me to use Chrome or Safari for links, but I prefer Firefox.
Notification Errors
Users experience persistent notification errors, such as phantom notifications that appear without corresponding messages, causing frustration and inefficiency. This issue undermines the app's reliability for timely communication.
The app shows 50-60 notifications, but there are none when opened, and it happens repeatedly.
Workspace Navigation
Navigating multiple Slack workspaces is problematic, with notifications turning off for other workspaces and cross-workspace notifications not functioning reliably. This hampers effective communication across different teams.
Notifications turn off for other workspaces, and cross-workspace notifications don't always work.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
File Upload Issues
Users face difficulties uploading files from mobile devices, as options to attach photos, documents, or hyperlinks are missing despite settings adjustments. This limitation hinders essential communication functions in a workplace app.
UI Clutter
The mobile app's recent DM avatars create a visually cluttered interface with no option to hide them, compromising user privacy and discretion in professional settings. A toggle feature to disable this strip is requested for a cleaner UI.
Update Loop
The 'Update Required' screen repeatedly prompts users, creating a loop that disrupts basic app functionality and reflects poorly on user experience design. This issue suggests a need for more robust update processes.
Browser Limitation
Slack's iOS app forces users to open links in Chrome or Safari, excluding other browsers like Firefox, which limits user choice and convenience. Addressing this could enhance user satisfaction by respecting default browser preferences.
Notification Errors
Users experience persistent notification errors, such as phantom notifications that appear without corresponding messages, causing frustration and inefficiency. This issue undermines the app's reliability for timely communication.
Workspace Navigation
Navigating multiple Slack workspaces is problematic, with notifications turning off for other workspaces and cross-workspace notifications not functioning reliably. This hampers effective communication across different teams.

Quotes of the week

Hear from some of the most impactful users to drive changes

Slack is a great communication tool, but the mobile app has one incredibly frustrating UI flaw: the row of recent DM avatars at the top of the screen. It’s visually cluttered and serves no real purpose, especially in professional settings where privacy matters. Please give users a simple toggle to disable the avatar strip.
Needhelphhhshhahahsh
Week of April 9th, 2025
Slack was originally very inviting because of its simplicity and high utility. After years of 'improvements,' it is now cluttered and far less usable.
robami
Week of April 9th, 2025
Slack is okay if you don’t care about the timeliness of your messages and notifications, which most people likely do if it’s business/work related. The only thing I like is that I can have it up at work where I don’t get cell service.
bshsnckk
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
Slack is a great communication tool, but the mobile app has one incredibly frustrating UI flaw: the row of recent DM avatars at the top of the screen. It’s visually cluttered and serves no real purpose, especially in professional settings where privacy matters. Please give users a simple toggle to disable the avatar strip.
Candice Wu
App Store
Slack was originally very inviting because of its simplicity and high utility. After years of 'improvements,' it is now cluttered and far less usable.
Kelly Williams
Google Play
Slack is okay if you don’t care about the timeliness of your messages and notifications, which most people likely do if it’s business/work related. The only thing I like is that I can have it up at work where I don’t get cell service.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click