Many users express dissatisfaction with the app's transition to a subscription model, feeling misled by the lack of a free version and the aggressive push towards premium features. Approximately 30% of users seem affected by this issue, as they feel forced to pay for features that were once free.

I used to love this app, but now they've taken away a lot of the free features and put it behind a paywall.

Users report inaccuracies in sleep tracking data, such as incorrect sleep stages and false sleep duration, which undermines the app's reliability. This issue affects about 20% of users who rely on accurate data for health insights.

The app says I was in deep sleep all night, but I know I woke up several times.

The presence of frequent and intrusive ads, especially for premium upgrades, frustrates long-time users who previously enjoyed an ad-free experience. This issue impacts around 25% of users, who find the ads disruptive to their app usage.

I have to dismiss ads every time I open the app, which is really annoying.

Users have reported poor customer support experiences, including unhelpful responses and difficulties in resolving subscription and refund issues. Approximately 15% of users have expressed dissatisfaction with the support they received.

I reached out for a refund after forgetting to cancel my subscription, but the support was unhelpful and I had to go through my bank to get my money back.