Sleeper - Fantasy Sports

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Sleeper - Fantasy Sports's key feedback

Withdrawal Delays

A significant number of users, approximately 30%, report frustration with delayed payouts, with some waiting over a week to receive their winnings. This issue is causing dissatisfaction and leading users to consider alternative platforms.

The app holds your money hostage for seven business days after winning, which is unacceptable.

Account Lock Issues

Around 20% of users experience account lockouts without clear reasons, often after winning, and face unresponsive customer support, leading to concerns about the app's reliability and fairness.

After winning, my account was locked without explanation, and support won't respond.

Buggy Interface

Approximately 15% of users encounter persistent bugs and navigation issues, particularly on the iPad app, which detracts from the overall user experience and usability of the platform.

The iPad app is unstable and barely usable, despite the iPhone app being great.

Customer Support Frustrations

About 10% of users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues, which diminishes trust in the app's ability to address user concerns effectively.

Customer service is unhelpful, and they keep making excuses for not awarding referral bonuses.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PrizePicks

PrizePicks receives mixed feedback, with users praising its user-friendly interface and quick withdrawals, but many complain about issues with account verification, customer service, and payout delays. Some users report feeling scammed due to technical glitches and unfulfilled promotions.

#2 RUNNER UP

DraftKings

DraftKings is appreciated for its wide range of betting options and user-friendly interface, but users frequently report issues with app performance, including lag and crashes. Customer service is often criticized for being unresponsive, and some users have experienced problems with location verification and bet placement.

#3 Straggler

Sleeper - Fantasy Sports

Sleeper - Fantasy Sports has a dedicated user base that enjoys its social features and fantasy league options. However, users express frustration with the app's customer service, account verification issues, and payout delays. The app's interface is sometimes described as cluttered, and there are complaints about bugs and navigation difficulties.

Nuggets

Major Highlights of the Week

Delayed Payouts

Users experience significant delays in receiving their winnings, with some waiting over a week for payouts. This delay undermines trust and drives users to competitors with faster payout processes.

They hold your money hostage for seven business days after winning.

Account Lock Issues

Accounts are being locked without clear reasons, especially after users attempt to withdraw funds, leading to frustration and accusations of fraudulent behavior. This issue is compounded by unresponsive customer support.

After winning, my account was locked and support won't respond.

Unstable iPad App

The iPad version of the app is reported as unstable and barely usable, despite improvements in the iPhone app. This inconsistency in user experience across devices is a significant drawback.

The iPad app has been unstable trash for years now.

Verification Frustrations

The verification process is cumbersome and often leads to account issues, including blocked accounts and lost funds. Users find the process confusing and support unhelpful.

Verification process is a headache and led to my account being blocked.

Referral Bonus Issues

Users are not receiving promised referral bonuses despite following instructions, with support providing inconsistent requirements. This erodes trust and discourages user engagement.

Referral bonuses are not awarded despite using the referral code.

Chat Restrictions

The app's chat feature is overly restrictive, censoring many words and leading to user bans, which diminishes the social aspect of the platform. Users feel the censorship is excessive compared to other platforms.

Chat censorship is too strict, leading to unnecessary bans.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Payouts

Users experience significant delays in receiving their winnings, with some waiting over a week for payouts. This delay undermines trust and drives users to competitors with faster payout processes.

Account Lock Issues

Unstable iPad App

The iPad version of the app is reported as unstable and barely usable, despite improvements in the iPhone app. This inconsistency in user experience across devices is a significant drawback.

Verification Frustrations

The verification process is cumbersome and often leads to account issues, including blocked accounts and lost funds. Users find the process confusing and support unhelpful.

Referral Bonus Issues

Users are not receiving promised referral bonuses despite following instructions, with support providing inconsistent requirements. This erodes trust and discourages user engagement.

Chat Restrictions

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the usability Sleeper has compared to other fantasy football sites, but there are constantly bugs that never seem to be addressed. Multiple issues have persisted since January.

liquidhystaria

Week of April 9th, 2025

The app is fine, but they take forever to pay out, even for small wins. There are better options that pay out quicker, which is disappointing because I have a fantasy league on Sleeper too.

Hoog474738291

Week of April 9th, 2025

Used Sleeper for years and it’s my favorite fantasy site, but the iPad app has been unstable for years now. The iPhone app is great, but the iPad version is barely usable.

StevieJan0wski

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love the usability Sleeper has compared to other fantasy football sites, but there are constantly bugs that never seem to be addressed. Multiple issues have persisted since January.

Candice Wu

App Store

The app is fine, but they take forever to pay out, even for small wins. There are better options that pay out quicker, which is disappointing because I have a fantasy league on Sleeper too.

Kelly Williams

Google Play

Used Sleeper for years and it’s my favorite fantasy site, but the iPad app has been unstable for years now. The iPhone app is great, but the iPad version is barely usable.

Koray Okumus

Google Play

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User Experience Report

Sleeper - Fantasy Sports

Top Insights This Week

Withdrawal Delays

Account Lock Issues

Buggy Interface

Customer Support Frustrations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts