Snapchat

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Snapchat's key feedback

Intrusive Ads

Users are frustrated with the excessive and intrusive ads, which disrupt their experience and make the app less enjoyable.

AI Concerns

Users are frustrated with the excessive and intrusive ads, which disrupt their experience and make the app less enjoyable.

Ad Overload

Users are experiencing significant issues with the camera and app performance, including freezing and lagging, which hinders their ability to use the app effectively.

Camera Issues

Many users are facing account lockouts without clear reasons or solutions, leading to frustration and potential loss of long-term users.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Instagram

Instagram faces significant criticism for its algorithm changes, ad overload, and lack of genuine connection. Users express dissatisfaction with the platform's focus on monetization and frequent updates that disrupt user experience.

#2 RUNNER UP

Telegram is appreciated for its privacy features and freedom of speech, but users frequently encounter issues with account access and customer support. The app's reliability is questioned due to persistent bugs and lack of timely assistance.

#3 Straggler

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Nuggets

Major Highlights of the Week

Facetime Privacy

Users are concerned about privacy during Facetime calls, as they can be seen even if the call isn't accepted. Implement a feature that ensures users are only visible once a call is accepted to enhance privacy.

AI Concerns

Many users find the AI feature intrusive and want the option to remove it. Consider allowing users to disable or remove the AI feature to improve user satisfaction.

Ad Overload

Users are frustrated with the excessive ads, especially those appearing as notifications. Reduce the frequency of ads and provide an option to opt-out of ad notifications to improve user experience.

Camera Issues

Several users report problems with the camera freezing or not loading. Investigate and resolve these technical issues to ensure a smooth user experience.

Account Lockouts

Users are experiencing account lockouts without clear reasons or solutions. Improve communication and support for account recovery to prevent user frustration.

Bitmoji Preferences

Users prefer the old 2D Bitmoji designs over the new 3D ones. Offer an option to switch between 2D and 3D Bitmoji designs to cater to user preferences.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Facetime Privacy

AI Concerns

Many users find the AI feature intrusive and want the option to remove it. Consider allowing users to disable or remove the AI feature to improve user satisfaction.

Ad Overload

Users are frustrated with the excessive ads, especially those appearing as notifications. Reduce the frequency of ads and provide an option to opt-out of ad notifications to improve user experience.

Camera Issues

Several users report problems with the camera freezing or not loading. Investigate and resolve these technical issues to ensure a smooth user experience.

Account Lockouts

Users are experiencing account lockouts without clear reasons or solutions. Improve communication and support for account recovery to prevent user frustration.

Bitmoji Preferences

Users prefer the old 2D Bitmoji designs over the new 3D ones. Offer an option to switch between 2D and 3D Bitmoji designs to cater to user preferences.

Quotes of the week

Hear from some of the most impactful users to drive changes

The AI feature is intrusive and the ads are overwhelming. It's frustrating that I can't remove the AI from my chat list without paying, and the constant ads make the app less enjoyable.

App Store

I've been experiencing issues with the camera freezing and snaps taking forever to load. Despite keeping the app updated, these problems persist, making it difficult to use.

Google Play

Snapchat used to be great, but now it's filled with ads and unnecessary features. The push for premium is too aggressive, and it's ruining the user experience.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The AI feature is intrusive and the ads are overwhelming. It's frustrating that I can't remove the AI from my chat list without paying, and the constant ads make the app less enjoyable.

Candice Wu

App Store

I've been experiencing issues with the camera freezing and snaps taking forever to load. Despite keeping the app updated, these problems persist, making it difficult to use.

Kelly Williams

Google Play

Snapchat used to be great, but now it's filled with ads and unnecessary features. The push for premium is too aggressive, and it's ruining the user experience.

Koray Okumus

Google Play

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User Experience Report

Snapchat

Top Insights This Week

Intrusive Ads

AI Concerns

Ad Overload

Camera Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts