A significant number of users, approximately 30%, report difficulties with the KYC (Know Your Customer) verification process, which is essential for accessing their mined Pi. Users express frustration over delays and technical issues, leading to concerns about losing their mined Pi. This issue is exacerbated by the lack of effective support to resolve these problems.

I've tried to complete my KYC verification multiple times, but it keeps failing, and there's no support to help me.

Around 20% of users face challenges accessing their accounts due to issues like outdated phone numbers or forgotten credentials. This problem is compounded by the absence of alternative login options, such as email, making it difficult for users to recover their accounts and access their Pi holdings.

I can't log in because I no longer have access to my old phone number, and there's no email login option.

Approximately 15% of users express concerns about the app's security, citing incidents of hacking and unauthorized changes to account details. These security vulnerabilities lead to fears of losing mined Pi and personal information, with users calling for improved security measures.

My account was hacked, and my email and wallet address were changed without my consent, raising serious security concerns.

About 25% of users are frustrated by the lack of effective customer support, which leaves them unable to resolve issues related to account access, KYC verification, and other technical problems. This absence of support contributes to a negative user experience and diminishes trust in the app.

I've been trying to contact support for months about my account issues, but there's no response or help available.