Solv: Easy Same-Day Healthcare

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Solv: Easy Same-Day Healthcare's key feedback

Inconsistent Availability

Users report frustration with the app showing available appointment times that are actually fully booked, leading to misleading information. Approximately 10% of users seem affected by this issue.

The app shows available times, but when clicked, they are often fully booked, which is misleading.

Poor Customer Service

Some users experience rude or unhelpful interactions with staff, particularly over the phone, which diminishes trust in the service. This issue affects about 5% of users.

A phone interaction with a rude staff member made an already stressful situation worse.

Appointment Scheduling Issues

Users face problems with appointments not being honored or having to rebook upon arrival, causing significant inconvenience. This affects around 8% of users.

Booked online but had to rebook upon arrival, leading to a long wait despite having an appointment.

App Functionality Problems

Some users encounter technical issues with the app, such as login problems or maintenance messages, preventing them from accessing services. Approximately 7% of users report this issue.

The app often says it's under maintenance and won't let me log in.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Solv: Easy Same-Day Healthcare

Solv is praised for its ease of use, convenience, and ability to quickly book appointments, both in-person and via telehealth. Users appreciate the app's efficiency and the quality of care provided, although some have experienced issues with appointment scheduling and system glitches.

#2 RUNNER UP

Teladoc

Teladoc receives positive feedback for its quick and efficient service, allowing users to consult with doctors from home. Many users appreciate the convenience and thoroughness of the consultations, although some have faced issues with app functionality and billing.

#3 Straggler

Zocdoc

Zocdoc is valued for its ability to help users find doctors and book appointments easily, with many users finding it helpful for managing healthcare needs. However, some users report issues with appointment scheduling errors and insurance mismatches, leading to frustration.

Nuggets

Major Highlights of the Week

Misleading Availability

Users are frustrated with the app showing urgent care centers as available when they are actually fully booked, leading to misleading expectations and wasted time. This discrepancy between displayed availability and actual booking status undermines user trust in the app's reliability.

The app shows urgent cares with 'available times today,' but they are often fully booked, which is misleading.

Appointment Delays

Scheduled appointments are not honored, resulting in long wait times even for those who pre-booked, causing dissatisfaction and questioning the efficiency of the booking system. This issue highlights a critical gap in the app's promise of convenience and time-saving.

Despite scheduling an appointment, I waited almost 2 hours while walk-ins were seen before me.

Inaccurate Prescription Handling

Prescriptions are being sent to incorrect pharmacies despite user profiles specifying preferred locations, leading to significant inconvenience and potential health risks. This error in prescription management indicates a need for improved data handling and user profile integration.

My prescription was sent to Walgreens instead of Publix, causing unnecessary hassle and delay.

Lack of Empathy

Some users experience rude and unhelpful interactions with staff, particularly during phone communications, which exacerbates stress in urgent situations. This lack of empathy and support is detrimental to the user experience and contradicts the app's mission of providing compassionate care.

The staff was shockingly rude and unkind during a stressful situation, which was very disappointing.

Technical Issues

Users face persistent technical issues such as app maintenance blocking access and inability to schedule appointments due to previous registrations, leading to frustration and reduced app usability. These technical barriers highlight the need for robust app maintenance and user support systems.

The app is often under maintenance and won't let me log in or schedule appointments.

Consent Form Visibility

The app's consent forms are difficult to read due to tiny text, and users cannot review them properly before signing, raising legal and usability concerns. This issue suggests a need for better user interface design to ensure compliance and user confidence.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Misleading Availability

Appointment Delays

Inaccurate Prescription Handling

Lack of Empathy

Technical Issues

Consent Form Visibility

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for booking appointments, but it's misleading when it shows available times that are actually booked solid, causing frustration.

SpicyTea18

Week of April 9th, 2025

I booked online with Solv, but when I arrived, I had to rebook and wait in line, as the staff struggled with the system. This defeats the purpose of online booking.

cocobeast12345678910

Week of April 9th, 2025

The app is supposed to make check-ins easier, but it repeatedly asks for information that hasn't changed, making the process frustrating for returning patients.

J.M.Bo

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for booking appointments, but it's misleading when it shows available times that are actually booked solid, causing frustration.

Candice Wu

App Store

I booked online with Solv, but when I arrived, I had to rebook and wait in line, as the staff struggled with the system. This defeats the purpose of online booking.

Kelly Williams

Google Play

The app is supposed to make check-ins easier, but it repeatedly asks for information that hasn't changed, making the process frustrating for returning patients.

Koray Okumus

Google Play

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User Experience Report

Solv: Easy Same-Day Healthcare

Top Insights This Week

Inconsistent Availability

Poor Customer Service

Appointment Scheduling Issues

App Functionality Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts