SoundCloud: Discover New Music

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

SoundCloud: Discover New Music

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of SoundCloud: Discover New Music's key feedback

1

Editing Errors

Some users, particularly artists, experience persistent errors when attempting to edit their tracks, which can hinder their ability to release new music. Approximately 5% of users may be affected by this issue.

Whenever I try to edit my tracks, an error occurs, preventing me from releasing new music.

2

Homepage Changes

Recent updates to the homepage have frustrated users who miss the chronological display of followed artists' activities, affecting their music discovery experience. This issue might impact around 10% of users.

I dislike the new homepage layout that removed the chronological view of artists I follow.

3

Intrusive Ads

Many users find the frequency and intrusiveness of ads disruptive to their listening experience, with some considering it a major downside of the free version. This concern could affect about 15% of users.

The ads are way too pushy and disrupt my listening experience.

4

Playlist Shuffle Issues

The shuffle feature in playlists does not function as expected, limiting the variety of songs played and frustrating users who rely on this feature. This problem may affect approximately 7% of users.

The shuffle play button doesn't work properly, only shuffling a few songs instead of the entire playlist.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SoundCloud: Discover New Music
SoundCloud receives praise for its vast music library and unique tracks not found elsewhere, with users appreciating its support for independent artists. However, some users express frustration with frequent ads and account issues, such as being logged out unexpectedly.

#2 RUNNER UP

Spotify
Spotify is highly praised for its sound quality and user-friendly interface, with many users considering it the best music streaming app. However, there are complaints about frequent ads and issues with playlist management, which detract from the overall experience.

#3 Straggler

Apple Music
Apple Music is appreciated for its extensive music library and seamless integration with Apple devices, offering a smooth user experience. Users enjoy the ad-free environment, but some express dissatisfaction with occasional glitches and the need for more diverse song recommendations.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SoundCloud: Discover New Music
#1 Users Choice
SoundCloud receives praise for its vast music library and unique tracks not found elsewhere, with users appreciating its support for independent artists. However, some users express frustration with frequent ads and account issues, such as being logged out unexpectedly.
Spotify
#2 Runner-up
Spotify is highly praised for its sound quality and user-friendly interface, with many users considering it the best music streaming app. However, there are complaints about frequent ads and issues with playlist management, which detract from the overall experience.
Apple Music
#3 Straggler
Apple Music is appreciated for its extensive music library and seamless integration with Apple devices, offering a smooth user experience. Users enjoy the ad-free environment, but some express dissatisfaction with occasional glitches and the need for more diverse song recommendations.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Editing Errors
Artists face persistent errors when attempting to edit their tracks, hindering their ability to release new music. This technical issue disrupts the user experience for content creators on the platform.
Whenever I try to edit my tracks, it says 'an error occurred' and it's been happening for over a week.
Homepage Changes
Recent updates to the homepage have removed the chronological display of followed artists' activities, frustrating users who prefer this feature for music discovery. The change has negatively impacted user engagement and satisfaction.
I hate how they got rid of seeing all the artists I follow at the top of the home page and their recent posts.
Playlist Shuffle
The shuffle feature in playlists is not functioning as expected, limiting the variety of songs played and causing user dissatisfaction. This issue affects the core functionality of playlist management.
Shuffle is supposed to play any song in a playlist, but it only shuffles a few songs below the current one.
Ad Frequency
The frequency of ads is perceived as excessive, with users expressing frustration over interruptions every few songs. This impacts the overall listening experience and may deter users from continued engagement.
Having to pay $10.99 to not have ads every 3-4 songs is frustrating.
Track Availability
Certain tracks are marked as unavailable, preventing users from accessing desired music and diminishing the platform's value proposition. This issue affects user satisfaction and content accessibility.
I can’t seem to play some music because it keeps saying unavailable.
Political Content
Users are encountering unexpected political content, which detracts from the app's primary focus on music. This misalignment with user expectations can lead to dissatisfaction and potential churn.
I thought this app was just for music, not for political purposes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Editing Errors
Artists face persistent errors when attempting to edit their tracks, hindering their ability to release new music. This technical issue disrupts the user experience for content creators on the platform.
Homepage Changes
Recent updates to the homepage have removed the chronological display of followed artists' activities, frustrating users who prefer this feature for music discovery. The change has negatively impacted user engagement and satisfaction.
Playlist Shuffle
The shuffle feature in playlists is not functioning as expected, limiting the variety of songs played and causing user dissatisfaction. This issue affects the core functionality of playlist management.
Ad Frequency
The frequency of ads is perceived as excessive, with users expressing frustration over interruptions every few songs. This impacts the overall listening experience and may deter users from continued engagement.
Track Availability
Certain tracks are marked as unavailable, preventing users from accessing desired music and diminishing the platform's value proposition. This issue affects user satisfaction and content accessibility.
Political Content
Users are encountering unexpected political content, which detracts from the app's primary focus on music. This misalignment with user expectations can lead to dissatisfaction and potential churn.

Quotes of the week

Hear from some of the most impactful users to drive changes

I miss having the artists I followed show up on my homepage based on how much I listened to them and seeing their drops/reposts chronologically.
Yousuckandihateit
Week of April 9th, 2025
The app is crashing constantly despite running the most up-to-date versions of phone and app. The algorithm could also use some work, instead of new music it keeps playing the same tracks.
dpresslauer947
Week of April 9th, 2025
The latest update changed the homepage/feed of followed artists, making it less easy to peruse. I hate how they removed the ability to see all the artists I follow at the top of the homepage.
Scandalbandaljaskred
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I miss having the artists I followed show up on my homepage based on how much I listened to them and seeing their drops/reposts chronologically.
Candice Wu
App Store
The app is crashing constantly despite running the most up-to-date versions of phone and app. The algorithm could also use some work, instead of new music it keeps playing the same tracks.
Kelly Williams
Google Play
The latest update changed the homepage/feed of followed artists, making it less easy to peruse. I hate how they removed the ability to see all the artists I follow at the top of the homepage.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click