SoundHound - Music Discovery

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of SoundHound - Music Discovery's key feedback

Song Recognition Issues

A significant number of users, approximately 60%, report that the app struggles to recognize songs, even popular ones, leading to frustration and a decline in user satisfaction. This issue is particularly evident when users attempt to identify songs by humming or singing.

I tried humming 'Shake It Off' and the app couldn't identify it, which was disappointing.

Search Functionality Problems

Around 30% of users experience issues with the search functionality, where typing in song names or lyrics yields no results, leaving users unable to find the music they are looking for.

Typing lyrics into the search bar doesn't return any results, making it impossible to find songs.

Connectivity and Reliability

Approximately 25% of users report connectivity issues, such as the app failing to recognize songs due to supposed internet connection problems, even when connected, leading to an unreliable user experience.

The app often says 'no internet connection' even when I'm connected, making it unreliable.

Decline in Performance

About 40% of users note a decline in the app's performance over time, with the app becoming less effective at identifying songs compared to previous versions, causing users to consider alternatives.

The app used to be great, but now it rarely identifies any songs, even with clear audio.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Shazam

Shazam is highly praised for its quick and accurate music identification capabilities, with many users expressing satisfaction with its performance and reliability. However, some users have reported issues with song recognition and syncing across devices.

#2 RUNNER UP

SoundHound - Music Discovery

SoundHound receives mixed feedback, with some users appreciating its precision and unique features like voice commands, while others criticize its declining reliability and inability to recognize songs consistently. Many users express nostalgia for its past performance, indicating a need for updates and improvements.

#3 Straggler

Musixmatch

Musixmatch is appreciated for its extensive lyrics database and synchronization with music apps, providing a good karaoke experience. However, users have reported issues with ads, app crashes, and missing lyrics for certain songs, indicating room for improvement in user experience.

Nuggets

Major Highlights of the Week

Humming Failure

The app struggles to identify songs when users hum or sing them, leading to frustration and disappointment. This feature, once a highlight, now fails to deliver accurate results.

I hummed 'Shake It Off' and it didn't recognize the song at all.

Search Bar Issues

The search functionality is unreliable, often returning blank results or failing to show any suggestions, even for well-known songs. This hampers the user experience significantly.

Typing lyrics in the search bar yields no results, not even for 'Thriller'.

Song Recognition Decline

The app's ability to recognize songs has deteriorated, with users reporting it fails to identify even popular tracks. This decline in core functionality is a major concern.

It used to identify songs instantly, but now it rarely works, even for big hits.

Connectivity Errors

Users frequently encounter 'no internet connection' errors despite being connected, disrupting the app's functionality. This issue affects the app's reliability and user trust.

Every search attempt results in a 'no internet connection' error, despite being online.

Voice Command Limitations

Voice commands and voice search features are not functioning as expected, often returning empty fields or failing to execute commands. This limits the app's hands-free usability.

Voice search doesn't work at all, just shows a blank field.

Infrequent Updates

The app has not been updated in a significant amount of time, leading to compatibility issues and a perception of neglect. Users expect regular updates to maintain functionality.

Hasn't been updated in a year and doesn't work anymore.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Humming Failure

The app struggles to identify songs when users hum or sing them, leading to frustration and disappointment. This feature, once a highlight, now fails to deliver accurate results.

Search Bar Issues

The search functionality is unreliable, often returning blank results or failing to show any suggestions, even for well-known songs. This hampers the user experience significantly.

Song Recognition Decline

The app's ability to recognize songs has deteriorated, with users reporting it fails to identify even popular tracks. This decline in core functionality is a major concern.

Connectivity Errors

Users frequently encounter 'no internet connection' errors despite being connected, disrupting the app's functionality. This issue affects the app's reliability and user trust.

Voice Command Limitations

Voice commands and voice search features are not functioning as expected, often returning empty fields or failing to execute commands. This limits the app's hands-free usability.

Infrequent Updates

The app has not been updated in a significant amount of time, leading to compatibility issues and a perception of neglect. Users expect regular updates to maintain functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

SoundHound used to be great, but now it struggles to recognize even popular songs. It's disappointing because it was once a reliable app for music discovery.

Tex-Man 526

Week of April 7th, 2025

I've been using SoundHound for years, but recently it stopped identifying songs. I had to uninstall and reinstall the app to get it working again. Please fix these issues.

CrzyVrgo

Week of April 7th, 2025

SoundHound was once a fantastic app, but now it fails to identify most songs, even with clear audio. It's frustrating and makes me consider switching to another app.

bassman1955

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

SoundHound used to be great, but now it struggles to recognize even popular songs. It's disappointing because it was once a reliable app for music discovery.

Candice Wu

App Store

I've been using SoundHound for years, but recently it stopped identifying songs. I had to uninstall and reinstall the app to get it working again. Please fix these issues.

Kelly Williams

Google Play

SoundHound was once a fantastic app, but now it fails to identify most songs, even with clear audio. It's frustrating and makes me consider switching to another app.

Koray Okumus

Google Play

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User Experience Report

SoundHound - Music Discovery

Top Insights This Week

Song Recognition Issues

Search Functionality Problems

Connectivity and Reliability

Decline in Performance

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts