Splash Sports | Survivor & DFS

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Splash Sports | Survivor & DFS

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Splash Sports | Survivor & DFS's key feedback

1

Payout Issues

Many users are frustrated with the payout structure, where winnings are often split among multiple winners, leading to lower-than-expected returns. Approximately 20% of users express dissatisfaction with this aspect, feeling that the odds are not favorable compared to other platforms.

Winning entries often result in splitting the pot, leading to minimal profits.

2

App Freezing

A significant number of users report frequent app freezes, which disrupts their experience and has not improved despite numerous updates. This issue affects around 15% of users, causing frustration and hindering their ability to participate in contests smoothly.

The app frequently freezes, making it difficult to use effectively.

3

Location Verification Problems

Users have encountered issues with location verification, preventing them from entering contests even when they are in permitted areas. This problem affects about 10% of users, leading to missed opportunities and dissatisfaction with customer support.

Location services fail to verify my position, blocking contest entry.

4

User Interface Challenges

Some users find the interface cluttered and difficult to navigate, with important features like league management being hard to access. Approximately 10% of users express difficulty in finding and managing their contests, which detracts from the overall user experience.

The interface is confusing, making it hard to find and manage my leagues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FanDuel
FanDuel receives mixed feedback, with users praising its user-friendly interface and variety of betting options. However, many users report issues with account verification, slow app performance, and poor customer service, leading to frustration.

#2 RUNNER UP

DraftKings
DraftKings is appreciated for its wide range of betting options and promotions, but users frequently complain about app crashes, slow performance, and location verification issues. Customer service is often criticized for being unresponsive, which detracts from the overall user experience.

#3 Straggler

Splash Sports | Survivor & DFS
Splash Sports is praised for its variety of game formats and ease of use, especially for organizing contests with friends. However, users express dissatisfaction with payout structures and technical issues, such as app glitches and coding errors, which can hinder the gaming experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
FanDuel
#1 Users Choice
FanDuel receives mixed feedback, with users praising its user-friendly interface and variety of betting options. However, many users report issues with account verification, slow app performance, and poor customer service, leading to frustration.
DraftKings
#2 Runner-up
DraftKings is appreciated for its wide range of betting options and promotions, but users frequently complain about app crashes, slow performance, and location verification issues. Customer service is often criticized for being unresponsive, which detracts from the overall user experience.
Splash Sports | Survivor & DFS
#3 Straggler
Splash Sports is praised for its variety of game formats and ease of use, especially for organizing contests with friends. However, users express dissatisfaction with payout structures and technical issues, such as app glitches and coding errors, which can hinder the gaming experience.

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Nuggets

Major Highlights of the Week

Acquisition Issues
Users express dissatisfaction with Splash Sports' acquisition of OfficeFootballPool, citing a decline in service quality and user experience. The transition has led to negative comparisons with the previous platform.
Splash acquired OfficeFootballPool and made it worse.
App Freezing
Persistent app freezing issues remain unresolved despite numerous updates, frustrating users who expect a stable experience. This technical flaw undermines user confidence in the app's reliability.
App freezes all the time, even after 20 updates.
Payout Structure
The payout structure is criticized for being misleading, as users often have to split winnings with others, resulting in lower-than-expected returns. This system is perceived as unfair compared to competitors offering better odds.
You have to split winnings, making payouts much lower than expected.
Location Verification
Location verification failures prevent users from participating in contests, leading to missed opportunities and dissatisfaction with customer support. This issue highlights a critical flaw in the app's geolocation functionality.
Location wouldn’t work, and the service team was no help.
User Interface
The app's interface is criticized for being cluttered and difficult to navigate, with users struggling to find their leagues amidst promotional content. This design flaw detracts from the user experience and engagement.
The interface is horrific, making it hard to find my league.
Verification Problems
Users face significant hurdles with account verification, including ID checks and unresponsive support, which impede their ability to participate in contests. This process is seen as cumbersome and inefficient.
Verification issues with ID checks and unresponsive support.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Acquisition Issues
Users express dissatisfaction with Splash Sports' acquisition of OfficeFootballPool, citing a decline in service quality and user experience. The transition has led to negative comparisons with the previous platform.
App Freezing
Persistent app freezing issues remain unresolved despite numerous updates, frustrating users who expect a stable experience. This technical flaw undermines user confidence in the app's reliability.
Payout Structure
The payout structure is criticized for being misleading, as users often have to split winnings with others, resulting in lower-than-expected returns. This system is perceived as unfair compared to competitors offering better odds.
Location Verification
Location verification failures prevent users from participating in contests, leading to missed opportunities and dissatisfaction with customer support. This issue highlights a critical flaw in the app's geolocation functionality.
User Interface
The app's interface is criticized for being cluttered and difficult to navigate, with users struggling to find their leagues amidst promotional content. This design flaw detracts from the user experience and engagement.
Verification Problems
Users face significant hurdles with account verification, including ID checks and unresponsive support, which impede their ability to participate in contests. This process is seen as cumbersome and inefficient.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love OfficeFootballPool’s march madness survivor pool but Splash acquired it this year and made it worse.
Kaarrrlllllllllllll
Week of April 9th, 2025
App freezes all the time. Been through at least 20 updates over time and it never gets better.
Guslido
Week of April 9th, 2025
Love the survivor contests, I think it’s a game that’s really gonna grow in the dfs industry and splash runs very good contests for it. As for their pickem contests I really enjoy the peer to peer aspect.
jamest2499
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love OfficeFootballPool’s march madness survivor pool but Splash acquired it this year and made it worse.
Candice Wu
App Store
App freezes all the time. Been through at least 20 updates over time and it never gets better.
Kelly Williams
Google Play
Love the survivor contests, I think it’s a game that’s really gonna grow in the dfs industry and splash runs very good contests for it. As for their pickem contests I really enjoy the peer to peer aspect.
Koray Okumus
Google Play

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