Splitwise

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Splitwise

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Splitwise's key feedback

1

Expense Limitations

Many users are frustrated with the daily limit on the number of expenses they can add without a premium subscription, which significantly hinders the app's basic functionality. Approximately 30% of users have expressed dissatisfaction with this limitation, feeling it forces them to pay for features that were previously free.

2

Intrusive Ads

Users are annoyed by the frequent ads and pop-ups that disrupt the app's usability, making it cumbersome to add expenses. This issue affects about 20% of users, who find the ads intrusive and a deterrent to using the app effectively.

3

Receipt Attachment Paywall

The recent move to restrict receipt attachment to premium users has upset many long-time users who relied on this feature for free. Around 15% of users are affected by this change, feeling it undermines the app's purpose.

4

Confusing Interface

Some users find the app's interface confusing and difficult to navigate, which detracts from its ease of use. Approximately 10% of users have reported issues with understanding how to use certain features, such as payment integrations.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Splitwise
Splitwise receives mixed feedback. Users appreciate its convenience for splitting expenses and its user-friendly interface, but many are frustrated by the limitations on the free version and the push towards the paid 'Pro' version. Ads and transaction limits are common complaints.

#2 RUNNER UP

Venmo
Venmo has a mix of positive and negative feedback. Users find it easy to use for quick money transfers, but there are significant concerns about customer service, account security, and transaction issues. Many users report account suspensions and difficulties in resolving disputes.

#3 Straggler

Zelle
Zelle receives mixed reviews, with users appreciating its speed and convenience for bank transfers. However, many users are frustrated by its limited bank partnerships, which restrict access for those with smaller banks or credit unions. Customer support and transaction issues are also common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Splitwise
#1 Users Choice
Splitwise receives mixed feedback. Users appreciate its convenience for splitting expenses and its user-friendly interface, but many are frustrated by the limitations on the free version and the push towards the paid 'Pro' version. Ads and transaction limits are common complaints.
Venmo
#2 Runner-up
Venmo has a mix of positive and negative feedback. Users find it easy to use for quick money transfers, but there are significant concerns about customer service, account security, and transaction issues. Many users report account suspensions and difficulties in resolving disputes.
Zelle
#3 Straggler
Zelle receives mixed reviews, with users appreciating its speed and convenience for bank transfers. However, many users are frustrated by its limited bank partnerships, which restrict access for those with smaller banks or credit unions. Customer support and transaction issues are also common complaints.

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Nuggets

Major Highlights of the Week

Expense Limitations
The app restricts users to a limited number of expense entries per day unless they upgrade to the premium version, which frustrates users who rely on the app for frequent transactions. This limitation is seen as a significant downgrade from previous versions, leading users to consider alternative apps.
Receipt Paywall
The ability to attach receipt images to expenses has been moved behind a paywall, which users find counterintuitive as it was previously a free feature. This change is perceived as a step back in functionality, especially for those who used this feature regularly.
Now I have to have premium to add an image??!
Intrusive Ads
The introduction of ads and pop-ups has made the app cumbersome to use, with users expressing frustration over the interruptions during expense entry. This has led to a perception that the app is prioritizing monetization over user experience.
The new ads and pop-ups make the app basically unusable.
Complex Interface
Users find the interface confusing and not as intuitive as expected, which complicates the process of managing expenses. This complexity detracts from the app's core purpose of simplifying expense sharing.
Very confusing interface; this should be so much easier.
Payment System Issues
The app's internal payment system is seen as cumbersome, with users facing delays and difficulties in transferring money. The lack of seamless integration with popular payment platforms like Venmo or PayPal is a significant drawback.
Settle up through Splitwise pay is terrible; it takes days for money to clear.
Push Notification Annoyance
Users are annoyed by persistent push notifications promoting Splitwise Pro, which cannot be disabled without turning off all notifications. This lack of granular control over notifications is a source of frustration.
I keep getting push notifications for a Splitwise Pro promotion that I’m not interested in.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Expense Limitations
The app restricts users to a limited number of expense entries per day unless they upgrade to the premium version, which frustrates users who rely on the app for frequent transactions. This limitation is seen as a significant downgrade from previous versions, leading users to consider alternative apps.
Receipt Paywall
The ability to attach receipt images to expenses has been moved behind a paywall, which users find counterintuitive as it was previously a free feature. This change is perceived as a step back in functionality, especially for those who used this feature regularly.
Intrusive Ads
The introduction of ads and pop-ups has made the app cumbersome to use, with users expressing frustration over the interruptions during expense entry. This has led to a perception that the app is prioritizing monetization over user experience.
Complex Interface
Users find the interface confusing and not as intuitive as expected, which complicates the process of managing expenses. This complexity detracts from the app's core purpose of simplifying expense sharing.
Payment System Issues
The app's internal payment system is seen as cumbersome, with users facing delays and difficulties in transferring money. The lack of seamless integration with popular payment platforms like Venmo or PayPal is a significant drawback.
Push Notification Annoyance
Users are annoyed by persistent push notifications promoting Splitwise Pro, which cannot be disabled without turning off all notifications. This lack of granular control over notifications is a source of frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be great, but now it limits you to only a few expenses per day unless you pay for the premium version. It's frustrating to settle up after a trip with friends due to these restrictions.
--aaw--
Week of April 9th, 2025
Splitwise is helpful for splitting expenses, but the recent changes requiring a subscription for basic features like adding more than a few expenses per day are disappointing. It feels like a cash grab, and I'm considering switching to another app.
Ardalan66
Week of April 9th, 2025
The app is fantastic for splitting expenses with friends and family, but the new ads and pop-ups make it almost unusable. It would be much better if the app focused on enhancing user experience rather than pushing for upgrades.
ItsTTbabyD
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be great, but now it limits you to only a few expenses per day unless you pay for the premium version. It's frustrating to settle up after a trip with friends due to these restrictions.
Candice Wu
App Store
Splitwise is helpful for splitting expenses, but the recent changes requiring a subscription for basic features like adding more than a few expenses per day are disappointing. It feels like a cash grab, and I'm considering switching to another app.
Kelly Williams
Google Play
The app is fantastic for splitting expenses with friends and family, but the new ads and pop-ups make it almost unusable. It would be much better if the app focused on enhancing user experience rather than pushing for upgrades.
Koray Okumus
Google Play

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