SpotHero: #1 Rated Parking App

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of SpotHero: #1 Rated Parking App's key feedback

Reservation Failures

Many users report that their prepaid reservations are not honored by parking garages, leading to additional costs and frustration. Approximately 20% of users seem to experience this issue, as they find themselves without a guaranteed spot despite having a reservation.

I prepaid for a spot, but the garage was full and wouldn't honor my reservation.

QR Code Issues

A significant number of users face problems with QR codes not being recognized at parking facilities, causing delays and additional charges. This issue affects around 15% of users, who often have to pay again or call for assistance.

The QR code didn't work, and I had to pay full price to exit the garage.

Inaccurate Directions

Users frequently encounter incorrect directions and misleading photos, leading to parking in the wrong locations and receiving fines. This affects about 10% of users, who find the app's guidance unreliable.

The app's photos led me to the wrong lot, resulting in a ticket.

Customer Service Delays

Many users express dissatisfaction with slow and unhelpful customer service, especially when resolving issues related to reservations and refunds. Approximately 15% of users report long wait times and inadequate support.

Customer service was slow and unhelpful when I needed a refund.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ParkWhiz

ParkWhiz receives high praise for its ease of use, reliability, and cost savings, especially in major cities like NYC and Chicago. Users appreciate the app's ability to find affordable parking and its responsive customer service, although some have experienced issues with overbooking and technical glitches.

#2 RUNNER UP

SpotHero: #1 Rated Parking App

SpotHero has mixed reviews, with users appreciating its convenience and potential cost savings, but many report issues with reservations not being honored, poor customer service, and higher prices compared to direct garage rates. The app's reliability varies by location, leading to frustration for some users.

#3 Straggler

BestParking

BestParking is praised for its ability to find cheap parking options and save users money, particularly in NYC. However, some users have experienced issues with inaccurate pricing and reservations not being honored, leading to dissatisfaction despite the app's overall usefulness.

Nuggets

Major Highlights of the Week

QR Code Failures

Users experience QR code malfunctions at garages, leading to full-price payments and missed appointments. This issue results in dissatisfaction and disputes over charges, as users are forced to seek refunds or delete the app.

The QR code didn’t work, and I had to pay full price and missed part of an appointment.

Incorrect Lot Photos

The app provides incorrect photos for parking lots, causing users to park in wrong locations and receive tickets. This misguidance leads to frustration as SpotHero refuses responsibility, citing valid tickets.

The pictures were of the wrong lot, and I got a $35 ticket.

Garage Access Denied

Users face denial of entry at garages despite having reservations, as garages do not recognize SpotHero bookings. This results in users being turned away and left without parking options.

I reserved a spot, but the garage wouldn’t let me in because it’s a third-party app.

Vehicle Size Mismatch

Users encounter issues when their vehicle size is incompatible with reserved garages, despite entering vehicle details. Refunds are contingent on providing new parking receipts, adding to user frustration.

I booked a spot, but my car was too big for the garage, and I had to provide a new receipt for a refund.

Double Booking Issues

Garages double-book spots, leading to full lots and unhonored reservations, causing users to miss events. SpotHero's lack of response and failure to address these issues result in negative experiences.

The lot was full, and the owner said they double-book and don’t honor SpotHero passes.

Inaccurate GPS Coordinates

The app's GPS coordinates are often inaccurate, leading users to incorrect locations and causing confusion. This results in users struggling to find the correct parking spots and questioning the app's reliability.

Their GPS coordinates are routinely a block off from the actual location.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

QR Code Failures

Incorrect Lot Photos

Garage Access Denied

Users face denial of entry at garages despite having reservations, as garages do not recognize SpotHero bookings. This results in users being turned away and left without parking options.

Vehicle Size Mismatch

Double Booking Issues

Inaccurate GPS Coordinates

Quotes of the week

Hear from some of the most impactful users to drive changes

I reserved a garage using this app and when I arrived they would not let me in. I told them I reserved a spot on SpotHero and they said that is too bad because it is a third-party app. Don't use this horrible app because the garage will just turn you away.

jam69420

Week of April 9th, 2025

I normally like this app. But had an awful experience with a garage on my recent trip to Austin. The code I had paid for did not work and was forced to embarrassingly call the security guard who had to let me out. I was then forced to spend extra money just to get out. While SpotHero did reimburse me for the cost of the garage, they refused to even give me a credit for the extra money I had to spend. Basically making it a wash. So disappointed. Not sure I’ll ever use SpotHero again.

B Alan S

Week of April 9th, 2025

I love this app! Easy to navigate with so many different options and places to choose from. Go on, you won’t be disappointed! A++++

Quaige

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I love this app! Easy to navigate with so many different options and places to choose from. Go on, you won’t be disappointed! A++++

Koray Okumus

Google Play

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User Experience Report

SpotHero: #1 Rated Parking App

Top Insights This Week

Reservation Failures

QR Code Issues

Inaccurate Directions

Customer Service Delays

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts