Spotify - Music and Podcasts

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Spotify - Music and Podcasts

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Spotify - Music and Podcasts's key feedback

1

Ad Overload

Many users are frustrated with the frequency of ads in the free version, making the listening experience unpleasant. Approximately 20% of users mention this issue.

I can't get past three songs without an ad, making the app unbearable.

2

Playlist Issues

Users report problems with playlists, such as unwanted songs being added or difficulty in managing playlists. This affects around 15% of users.

Spotify keeps adding songs to my playlist that I don't want.

3

Shuffle and Genre Bugs

There are complaints about the shuffle feature not working properly, especially when trying to shuffle within specific genres. About 10% of users are affected by this.

When I click a genre in liked songs, it shuffles all songs instead of just that genre.

4

App Performance

Some users experience slow loading times and unresponsive buttons, even after switching devices. This issue impacts roughly 10% of users.

The app loads slowly and buttons are unresponsive, even after switching iPhones.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Apple Music
Apple Music receives high praise for its extensive music library, user-friendly interface, and seamless integration with other Apple devices. Users appreciate the lack of ads and the ability to download music for offline listening, although some express frustration with occasional glitches and the shuffle feature.

#2 RUNNER UP

Spotify - Music and Podcasts
Spotify is lauded for its vast music and podcast library, personalized playlists, and user-friendly interface. However, users express mixed feelings about the frequency of ads in the free version and some technical issues, such as difficulties with playlist customization and profile picture updates.

#3 Straggler

YouTube Music
YouTube Music is appreciated for its wide range of music videos and playlists, but users are frustrated by the inability to play music in the background without a premium subscription. The app's interface and frequent ads are also points of contention, leading some users to prefer other music streaming services.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Apple Music
#1 Users Choice
Apple Music receives high praise for its extensive music library, user-friendly interface, and seamless integration with other Apple devices. Users appreciate the lack of ads and the ability to download music for offline listening, although some express frustration with occasional glitches and the shuffle feature.
Spotify - Music and Podcasts
#2 Runner-up
Spotify is lauded for its vast music and podcast library, personalized playlists, and user-friendly interface. However, users express mixed feelings about the frequency of ads in the free version and some technical issues, such as difficulties with playlist customization and profile picture updates.
YouTube Music
#3 Straggler
YouTube Music is appreciated for its wide range of music videos and playlists, but users are frustrated by the inability to play music in the background without a premium subscription. The app's interface and frequent ads are also points of contention, leading some users to prefer other music streaming services.

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Nuggets

Major Highlights of the Week

Playlist Inconsistency
Users experience issues with playlists playing songs outside of selected categories, disrupting personalized listening experiences. This inconsistency undermines the app's promise of tailored music discovery.
Whenever I select a category in my liked songs, it just plays the normal playlist instead of the selected genre.
Unwanted Playlist Additions
Spotify is automatically adding songs to user playlists without consent, leading to frustration and a loss of control over personal music curation. This behavior contradicts user expectations of playlist autonomy.
Spotify keeps adding songs to my playlist that I don't want, which is really annoying.
Genre Shuffle Failure
The genre shuffle feature is not functioning as expected, resulting in a mix of all songs rather than the selected genre. This issue diminishes the user experience by failing to deliver on genre-specific listening.
When I try to shuffle a specific genre, it shuffles all my songs instead.
Ad Overload
Excessive advertisements are interrupting the listening experience, making the app unbearable for some users. This high ad frequency is a significant deterrent for non-premium users.
I can't get past three songs without an ad, making the app unbearable.
App Performance Issues
The app is experiencing slow loading times and unresponsive actions, even after device changes, affecting overall usability. These performance issues are critical as they hinder basic app functionality.
The app loads slowly and buttons are unresponsive, even after switching iPhones.
Feature Removal Discontent
Users are dissatisfied with the removal of features like the 'whatever I want archive,' which previously enhanced their music discovery and listening experience. This change has negatively impacted user satisfaction and engagement.
I hate that the 'whatever I want archive' was removed, as it ruined my experience.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Playlist Inconsistency
Users experience issues with playlists playing songs outside of selected categories, disrupting personalized listening experiences. This inconsistency undermines the app's promise of tailored music discovery.
Unwanted Playlist Additions
Spotify is automatically adding songs to user playlists without consent, leading to frustration and a loss of control over personal music curation. This behavior contradicts user expectations of playlist autonomy.
Genre Shuffle Failure
The genre shuffle feature is not functioning as expected, resulting in a mix of all songs rather than the selected genre. This issue diminishes the user experience by failing to deliver on genre-specific listening.
Ad Overload
Excessive advertisements are interrupting the listening experience, making the app unbearable for some users. This high ad frequency is a significant deterrent for non-premium users.
App Performance Issues
The app is experiencing slow loading times and unresponsive actions, even after device changes, affecting overall usability. These performance issues are critical as they hinder basic app functionality.
Feature Removal Discontent
Users are dissatisfied with the removal of features like the 'whatever I want archive,' which previously enhanced their music discovery and listening experience. This change has negatively impacted user satisfaction and engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has been loading slowly and buttons are unresponsive, even after switching iPhones. Please fix these issues.
A.C.M.E Packers
Week of April 9th, 2025
I love Spotify, but the Family plan is too expensive and it keeps playing the same songs I've liked instead of introducing new music.
not.aurxra
Week of April 9th, 2025
I used to love seeing individual songs I listened to, but now it only shows albums, ruining my experience. Please bring back the old feature.
babang336
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has been loading slowly and buttons are unresponsive, even after switching iPhones. Please fix these issues.
Candice Wu
App Store
I love Spotify, but the Family plan is too expensive and it keeps playing the same songs I've liked instead of introducing new music.
Kelly Williams
Google Play
I used to love seeing individual songs I listened to, but now it only shows albums, ruining my experience. Please bring back the old feature.
Koray Okumus
Google Play

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