Some users find it challenging to manage long conversation threads due to the app's design, which consolidates all communications into a single conversation. Approximately 5% of users express a desire for the ability to start new conversations to better organize their communication.

The app combines all messages into one long thread, making it hard to manage conversations.

A significant pain point is the slow response time from customer support, with some users reporting delays of up to months. This issue affects around 10% of users, who find it frustrating when urgent matters are not addressed promptly.

It took months to get a response from support, which is unacceptable for urgent issues.

Users report difficulties in obtaining effective technical support, often receiving unhelpful automated responses instead of personalized assistance. This problem impacts about 7% of users, who feel unsupported when facing technical challenges.

I kept getting the same unhelpful link for setting up voicemail, with no real assistance.

Some users experience technical glitches, such as the app resetting to default settings and losing important data, which can disrupt their workflow. Approximately 3% of users have encountered such issues, leading to frustration and inefficiency.

The app reset and deleted all my contacts and messages, causing major disruptions.