Square Go

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Square Go

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Square Go's key feedback

1

Privacy Concerns

Some users are concerned about the app requiring full access to their calendar, which they perceive as a breach of privacy. Approximately 5% of users have expressed discomfort with this requirement.

The app demands full calendar access, which feels like an invasion of privacy.

2

Simplified Interface Issues

A few users find the app's interface too simplified, making it difficult to manage multiple appointments, especially for families. This issue affects around 3% of users who need more advanced scheduling features.

The app's simplicity makes it hard to manage multiple family appointments.

3

Cancellation Difficulties

Some users have trouble canceling appointments, as the app sometimes shows incorrect times and only allows rescheduling. This problem affects about 2% of users who rely on the app for scheduling.

I couldn't cancel an appointment because the app only allowed rescheduling.

4

Platform Availability

There is a demand for the app to be available on more platforms, such as Android and iPad, which is currently limiting for some users. Approximately 4% of users have requested broader platform support.

I wish the app was available for Android users as well.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Square Go
Square Go receives mixed feedback. Users appreciate its convenience and ease of use for booking appointments and managing schedules, but some have reported issues with app functionality, such as problems with cancellations and calendar access.

#2 RUNNER UP

Fresha
Fresha is highly praised for its user-friendly interface and convenience in booking appointments. Users appreciate the app's reliability and the ability to easily find and book services, although some have experienced technical issues.

#3 Straggler

Booksy
Booksy is generally well-received for its ease of use and convenience in scheduling appointments. However, some users have reported issues with the app's functionality, such as booking errors and problems with notifications.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Square Go
#1 Users Choice
Square Go receives mixed feedback. Users appreciate its convenience and ease of use for booking appointments and managing schedules, but some have reported issues with app functionality, such as problems with cancellations and calendar access.
Fresha
#2 Runner-up
Fresha is highly praised for its user-friendly interface and convenience in booking appointments. Users appreciate the app's reliability and the ability to easily find and book services, although some have experienced technical issues.
Booksy
#3 Straggler
Booksy is generally well-received for its ease of use and convenience in scheduling appointments. However, some users have reported issues with the app's functionality, such as booking errors and problems with notifications.

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Nuggets

Major Highlights of the Week

Privacy Concerns
The app requires full calendar access, which users perceive as an unnecessary invasion of privacy. This requirement deters users who only want to add events without sharing all calendar details.
The app demands full calendar access, which feels like a privacy breach just to add an event.
Simplified Interface Issues
The app's overly simplified interface makes it difficult to manage multiple appointments, especially for users booking for multiple people. This lack of functionality leads to frustration and comparisons to more robust platforms.
The app is too simplified, making it hard to manage multiple appointments for my family.
Cancellation Limitations
Users are unable to cancel appointments directly through the app, only allowing rescheduling, which limits flexibility. This restriction can lead to dissatisfaction and potential loss of business.
I couldn't cancel an appointment through the app, only reschedule, which is frustrating.
Platform Availability
The app is not available on Android, limiting its accessibility to a broader user base. This exclusion can alienate potential users who prefer or exclusively use Android devices.
Please develop an Android version of the app to reach more users.
Appointment Duplication
Users experience issues with duplicate appointments appearing, requiring app reinstallation to resolve. This technical glitch can disrupt user experience and erode trust in the app's reliability.
I had to reinstall the app to fix duplicate appointment issues.
Service Miscommunication
There are instances of miscommunication between users and service providers regarding booked services, leading to unmet expectations. This can result in negative experiences and damage to the app's reputation.
I booked a specific hairstyle but received something different, causing disappointment.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Privacy Concerns
The app requires full calendar access, which users perceive as an unnecessary invasion of privacy. This requirement deters users who only want to add events without sharing all calendar details.
Simplified Interface Issues
The app's overly simplified interface makes it difficult to manage multiple appointments, especially for users booking for multiple people. This lack of functionality leads to frustration and comparisons to more robust platforms.
Cancellation Limitations
Users are unable to cancel appointments directly through the app, only allowing rescheduling, which limits flexibility. This restriction can lead to dissatisfaction and potential loss of business.
Platform Availability
The app is not available on Android, limiting its accessibility to a broader user base. This exclusion can alienate potential users who prefer or exclusively use Android devices.
Appointment Duplication
Users experience issues with duplicate appointments appearing, requiring app reinstallation to resolve. This technical glitch can disrupt user experience and erode trust in the app's reliability.
Service Miscommunication
There are instances of miscommunication between users and service providers regarding booked services, leading to unmet expectations. This can result in negative experiences and damage to the app's reputation.

Quotes of the week

Hear from some of the most impactful users to drive changes

I’m able to reschedule at my convenience without calling and I know when appointments are available. Great in my busy lifestyle!
Evangelist54
Week of April 9th, 2025
You cannot add an event in your calendar until you give full access through this app. It’s a clear breach of privacy and they want to know your all events 👎 why? I just want to add an event.. users should be aware of this.
Infinitytush
Week of April 9th, 2025
This app is TOO simplified. I book out multiple appointments for both myself and my children and it is impossible to find all of them on the app to modify them. Please go take a look at other platforms (mindbody comes to mind) and learn from them.
divajedi
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I’m able to reschedule at my convenience without calling and I know when appointments are available. Great in my busy lifestyle!
Candice Wu
App Store
You cannot add an event in your calendar until you give full access through this app. It’s a clear breach of privacy and they want to know your all events 👎 why? I just want to add an event.. users should be aware of this.
Kelly Williams
Google Play
This app is TOO simplified. I book out multiple appointments for both myself and my children and it is impossible to find all of them on the app to modify them. Please go take a look at other platforms (mindbody comes to mind) and learn from them.
Koray Okumus
Google Play

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