STARZ

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of STARZ's key feedback

Frequent Glitches

Many users report frequent glitches and app crashes, affecting their viewing experience. Approximately 30% of users mention issues with the app freezing or not responding, leading to frustration and potential cancellations.

The app glitches every 5-10 minutes, making it hard to enjoy anything on STARZ.

Device Limitations

Users are frustrated with the app's device limitations, which prevent them from easily switching between devices. Around 20% of users express dissatisfaction with the app's restrictions on the number of devices that can be used simultaneously.

The 6 device limit is a major headache when trying to switch between devices in a household.

Playback Issues

A significant number of users experience playback issues, such as the app not remembering where they left off in a show. This affects about 25% of users, who find it inconvenient to manually find their place each time.

The app doesn’t keep your place while watching, forcing you to start from the beginning each time.

Subscription Management Problems

Users face difficulties with subscription management, including canceling subscriptions and unexpected charges. Approximately 15% of users report issues with being unable to cancel or being charged incorrectly.

I want to cancel STARZ but can't find it in the Google Play app, making it difficult to cancel.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix

Netflix receives high praise for its diverse and extensive content library, including popular shows and movies across various genres. Users appreciate the platform's user-friendly interface and the ability to create multiple profiles, although some express dissatisfaction with rising subscription costs and the removal of certain content.

#2 RUNNER UP

Amazon Prime Video

Amazon Prime Video is appreciated for its wide range of content and improvements over the years, making it a go-to app for many users. However, the introduction of ads and additional charges for ad-free viewing have frustrated some subscribers, leading to complaints about the overall user experience.

#3 Straggler

STARZ

STARZ offers a selection of popular original series and movies, but users frequently report technical issues with the app, such as glitches, login problems, and poor customer service. While some appreciate the content, many find the app's performance and customer support lacking, leading to mixed reviews.

Nuggets

Major Highlights of the Week

Users face difficulties logging into the app on TV devices, suggesting the need for a QR code login feature similar to other apps.

Logging in on TV is cumbersome without a QR code option.

Device Limitations

The app's device limit is frustrating users, especially when switching between devices, as it counts browser logins and requires manual device management.

The 6-device limit is a hassle when switching between devices, even with concurrent stream limits.

Playback Errors

Frequent playback errors and app crashes disrupt viewing experiences, with users unable to resume shows from where they left off.

The app crashes often and doesn't remember where I paused my show.

Platform Availability

The app's unavailability on popular platforms like PlayStation 5 limits accessibility and frustrates users seeking broader device compatibility.

It's 2025, and the app isn't available on PlayStation 5, limiting access.

Subscription Management

Users struggle with subscription management, finding it difficult to cancel or facing unexpected charges, leading to dissatisfaction.

I can't find a way to cancel my subscription, and I'm being charged unexpectedly.

Content Availability

Users are frustrated by the lack of clarity on content availability due to licensing restrictions, leading to a poor user experience.

I can't tell which shows are available due to unclear licensing restrictions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face difficulties logging into the app on TV devices, suggesting the need for a QR code login feature similar to other apps.

Device Limitations

The app's device limit is frustrating users, especially when switching between devices, as it counts browser logins and requires manual device management.

Playback Errors

Frequent playback errors and app crashes disrupt viewing experiences, with users unable to resume shows from where they left off.

Platform Availability

The app's unavailability on popular platforms like PlayStation 5 limits accessibility and frustrates users seeking broader device compatibility.

Subscription Management

Users struggle with subscription management, finding it difficult to cancel or facing unexpected charges, leading to dissatisfaction.

Content Availability

Users are frustrated by the lack of clarity on content availability due to licensing restrictions, leading to a poor user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly glitches and doesn't sync between devices, making it frustrating to use. I love the content but the technical issues make it feel like a waste of money.

we are fanily

Week of April 9th, 2025

The app doesn't remember where I left off in a show, forcing me to start from the beginning every time. This is a basic feature that other streaming services have, and it's disappointing that STARZ doesn't.

mims100000

Week of April 9th, 2025

The 6 device limit is frustrating and unnecessary, especially when the number of concurrent streams is already enforced. It makes switching between devices a hassle.

mikespry

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly glitches and doesn't sync between devices, making it frustrating to use. I love the content but the technical issues make it feel like a waste of money.

Candice Wu

App Store

Kelly Williams

Google Play

The 6 device limit is frustrating and unnecessary, especially when the number of concurrent streams is already enforced. It makes switching between devices a hassle.

Koray Okumus

Google Play

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User Experience Report

STARZ

Top Insights This Week

Frequent Glitches

Device Limitations

Playback Issues

Subscription Management Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts