DramaBox

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of DramaBox's key feedback

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which often exceed the length of the content itself. Approximately 30% of users have expressed dissatisfaction with the ad frequency, making it difficult to enjoy the content uninterrupted.

The ads are longer than the episodes, making it hard to enjoy the shows.

High Costs

Users are concerned about the high subscription and episode costs, which are perceived as more expensive than other streaming services. Around 25% of users have mentioned that the pricing is not competitive, leading to dissatisfaction.

The app is more expensive than other streaming services, making it hard to justify the cost.

Coin System Issues

The coin system for accessing episodes is causing frustration, with users feeling misled about the number of coins required and experiencing issues with coin balance updates. Approximately 20% of users have reported problems with the coin system.

I bought coins but couldn't access the episodes as expected, and my balance didn't update correctly.

Subscription Problems

Users have reported issues with subscriptions, including being charged incorrectly and not receiving the promised content access. About 15% of users have experienced subscription-related problems, leading to dissatisfaction and cancellations.

I was charged more than advertised and didn't get access to the content I paid for.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix

Netflix receives high praise for its diverse programming and user-friendly features, with many users appreciating the variety of shows and movies available. However, some users express dissatisfaction with the increasing subscription costs and the removal of popular content.

#2 RUNNER UP

DramaBox

DramaBox has a mix of positive and negative feedback. Users enjoy the interesting content and ease of use, but many are frustrated with the high costs, frequent ads, and issues with accessing content without additional payments.

#3 Straggler

Amazon Prime Video

Amazon Prime Video is appreciated for its content variety and improvements over the years, but users are increasingly frustrated with the introduction of ads and additional charges for ad-free viewing, which detracts from the overall experience.

Nuggets

Major Highlights of the Week

Excessive Ads

Users are frustrated with the overwhelming number of ads, which often exceed the length of the content itself, disrupting the viewing experience.

The ads are longer than the episodes, making it unbearable to watch.

High Costs

The app's pricing model is perceived as exorbitant, with users comparing it unfavorably to major streaming services, leading to dissatisfaction and subscription cancellations.

The app charges $20 a week, which is more expensive than Netflix or Disney Plus.

Coin System Issues

The coin-based payment system is causing confusion and dissatisfaction, with users feeling misled about the cost per episode and experiencing discrepancies in coin balances.

I paid for 50 coins but only got 3 episodes, which doesn't match the advertised cost.

Subscription Problems

Users report issues with subscriptions not unlocking content as promised, leading to feelings of being cheated and subsequent cancellations.

I paid the monthly fee, but it didn't unlock any additional videos.

Content Locking

After subscriptions end, previously watched content becomes inaccessible, frustrating users who feel they should retain access to content they paid for.

Once my subscription ended, all the shows I watched were locked again.

Customer Service Failures

There is a significant lack of response from customer support, especially regarding billing issues, leading to user distrust and negative app perception.

I've sent multiple messages about being double charged, but support hasn't responded.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Ads

Users are frustrated with the overwhelming number of ads, which often exceed the length of the content itself, disrupting the viewing experience.

High Costs

The app's pricing model is perceived as exorbitant, with users comparing it unfavorably to major streaming services, leading to dissatisfaction and subscription cancellations.

Coin System Issues

The coin-based payment system is causing confusion and dissatisfaction, with users feeling misled about the cost per episode and experiencing discrepancies in coin balances.

Subscription Problems

Users report issues with subscriptions not unlocking content as promised, leading to feelings of being cheated and subsequent cancellations.

Content Locking

After subscriptions end, previously watched content becomes inaccessible, frustrating users who feel they should retain access to content they paid for.

Customer Service Failures

There is a significant lack of response from customer support, especially regarding billing issues, leading to user distrust and negative app perception.

Quotes of the week

Hear from some of the most impactful users to drive changes

I subscribed for a month and the application doesn't work well because mostly the screen goes black and I can't enjoy the movies, it's the worst investment I've ever made.

Saramialuz 62

Week of April 9th, 2025

I paid the $19.99 monthly fee and it did not unlock the rest of the videos. It didn’t do anything. I cancelled and am now out $19.99.

Kpyoung1972

Week of April 9th, 2025

The app is enjoyable but it is deceitful. They advertise three months at $9.99 per month, but I was charged $15.99 a week. I had to send proof to get a response from customer service.

DystoniaGal

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I subscribed for a month and the application doesn't work well because mostly the screen goes black and I can't enjoy the movies, it's the worst investment I've ever made.

Candice Wu

App Store

I paid the $19.99 monthly fee and it did not unlock the rest of the videos. It didn’t do anything. I cancelled and am now out $19.99.

Kelly Williams

Google Play

The app is enjoyable but it is deceitful. They advertise three months at $9.99 per month, but I was charged $15.99 a week. I had to send proof to get a response from customer service.

Koray Okumus

Google Play

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User Experience Report

DramaBox

Top Insights This Week

Excessive Ads

High Costs

Coin System Issues

Subscription Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts