Strava: Run, Bike, Hike

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Strava: Run, Bike, Hike's key feedback

Inaccurate Tracking

Several users report inaccuracies in distance and time tracking, which can demotivate users and lead to distrust in the app's data. Approximately 10% of users seem to be affected by this issue.

The app inaccurately recorded my 2 km run as 3.5 km, making me hesitant to continue using it.

Interface Changes

Recent updates have made the app's interface less user-friendly, with features becoming hidden or difficult to access, frustrating about 15% of users.

The new interface is a step backward, making it harder to navigate and compare efforts with friends.

Subscription Issues

Users are experiencing problems with subscription management, including unexpected charges and difficulty accessing paid features, affecting around 8% of users.

I was charged $80 immediately despite starting a free trial, which was supposed to last a month.

Notification Overload

Excessive and unwanted notifications are causing annoyance, with users unable to disable them, impacting about 12% of users.

I'm bombarded with engagement bait notifications that I can't turn off, and I'm considering deleting the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MapMyRun

MapMyRun is praised for its ease of use, accurate tracking, and comprehensive features for runners. Users appreciate its ability to track distance and pace accurately, although some have experienced issues with GPS accuracy and app stability.

#2 RUNNER UP

Runkeeper

Runkeeper is well-regarded for its motivational features and ease of use, with many users finding it reliable for tracking runs and providing useful feedback. However, some users have reported issues with GPS accuracy and app stability, particularly after updates.

#3 Straggler

Strava: Run, Bike, Hike

Strava is appreciated for its social features, community engagement, and comprehensive tracking capabilities. Users enjoy the competitive aspects and data insights, but some express frustration with recent updates, subscription model, and occasional technical issues.

Nuggets

Major Highlights of the Week

Inaccurate Distance

Users experience discrepancies in recorded distances, leading to demotivation and mistrust in the app's accuracy. This issue undermines the core functionality of fitness tracking.

I ran two 2 km laps, but Strava recorded only 3.5 km in total.

Feature Removal

Long-time subscribers are frustrated by the removal or alteration of key features, such as segment maps, which diminishes the app's value proposition. This change negatively impacts user satisfaction and retention.

They keep changing the segment maps, and the newest one is the worst yet.

Misleading PRs

The app inaccurately reports personal records (PRs) to encourage premium upgrades, eroding trust in the platform's integrity. This tactic may lead to user dissatisfaction and churn.

The app falsely claims my latest run is my 5K PR with an incorrect time.

Apple Watch Integration

The app's integration with Apple Watch is suboptimal, requiring users to rely on their phones for route visibility and workout timing. This limitation detracts from the user experience and convenience.

I have to hold my phone to see the route because it doesn't display on my Apple Watch.

Music Integration Gaps

Strava's limited music streaming integration, particularly the lack of Apple Music support, frustrates users who expect seamless connectivity with major services. This gap may deter potential subscribers.

Why integrate with Spotify but not Apple Music, especially when you work with Apple?

Notification Overload

Excessive and irrelevant notifications, perceived as engagement bait, annoy users and threaten app retention. This approach may lead to app deletion if not addressed.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inaccurate Distance

Users experience discrepancies in recorded distances, leading to demotivation and mistrust in the app's accuracy. This issue undermines the core functionality of fitness tracking.

Feature Removal

Misleading PRs

The app inaccurately reports personal records (PRs) to encourage premium upgrades, eroding trust in the platform's integrity. This tactic may lead to user dissatisfaction and churn.

Apple Watch Integration

Music Integration Gaps

Notification Overload

Excessive and irrelevant notifications, perceived as engagement bait, annoy users and threaten app retention. This approach may lead to app deletion if not addressed.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been a paid subscriber for years, but I'm disappointed they keep removing features like the ability to view ride segments on a map.

Ryandrby

Week of April 9th, 2025

The app's new interface is a huge step backward, making it difficult to navigate and less useful for comparing efforts with friends. I hope they revert or bring back the bottom navigation bar.

eggg

Week of April 9th, 2025

Strava's tech support is lackluster, responding slowly and failing to resolve issues. Despite being a paid customer, I can't use the service due to unresolved problems.

Mr Mac in Arizona

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I've been a paid subscriber for years, but I'm disappointed they keep removing features like the ability to view ride segments on a map.

Candice Wu

App Store

The app's new interface is a huge step backward, making it difficult to navigate and less useful for comparing efforts with friends. I hope they revert or bring back the bottom navigation bar.

Kelly Williams

Google Play

Strava's tech support is lackluster, responding slowly and failing to resolve issues. Despite being a paid customer, I can't use the service due to unresolved problems.

Koray Okumus

Google Play

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User Experience Report

Strava: Run, Bike, Hike

Top Insights This Week

Inaccurate Tracking

Interface Changes

Subscription Issues

Notification Overload

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts