Stripe Dashboard

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Stripe Dashboard

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Stripe Dashboard's key feedback

1

Poor Customer Support

A significant number of users, approximately 30%, report dissatisfaction with Stripe's customer support, citing unhelpful responses and long wait times. This lack of effective support leads to unresolved issues and frustration among users.

I was on hold for an hour and nothing has been resolved, with support providing only scripted responses.

2

Delayed Payouts

Around 25% of users experience delays in receiving their funds, with some waiting weeks for payouts. This issue causes cash flow problems and dissatisfaction, especially when compared to competitors offering faster transactions.

Stripe averages 4-7 or more days for a deposit to get to my account, making me consider another payment processor.

3

High Fees

Approximately 20% of users are frustrated with the high transaction fees charged by Stripe, which they find excessive compared to other payment processors. This perception of unfair pricing leads to negative sentiments and consideration of alternatives.

They steal like 8% of your money when clover only gets 3-3.5%, making Stripe not worth it.

4

Account Access Issues

About 15% of users face difficulties with account access, including problems with two-factor authentication and inability to sign up or log in. These access issues hinder users from effectively managing their accounts and conducting business.

I downloaded the app just to be met with only a log in screen, no way to sign up.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Square Point of Sale
Square Point of Sale receives high praise for its ease of use, reliability, and low fees, making it a favorite among small business owners. Users appreciate the quick deposit times and the ability to handle various payment methods seamlessly. However, some users report issues with customer service and occasional technical glitches.

#2 RUNNER UP

PayPal Business
PayPal Business is appreciated for its convenience and trustworthiness, especially for online transactions. Users like the invoicing system and the ability to handle international payments. However, some users experience frustration with account holds and customer service responsiveness.

#3 Straggler

Stripe Dashboard
Stripe Dashboard receives mixed feedback, with users appreciating its comprehensive features for managing payments and business insights. However, many users express dissatisfaction with customer support, account issues, and delays in fund transfers, which can impact business operations.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Square Point of Sale
#1 Users Choice
Square Point of Sale receives high praise for its ease of use, reliability, and low fees, making it a favorite among small business owners. Users appreciate the quick deposit times and the ability to handle various payment methods seamlessly. However, some users report issues with customer service and occasional technical glitches.
PayPal Business
#2 Runner-up
PayPal Business is appreciated for its convenience and trustworthiness, especially for online transactions. Users like the invoicing system and the ability to handle international payments. However, some users experience frustration with account holds and customer service responsiveness.
Stripe Dashboard
#3 Straggler
Stripe Dashboard receives mixed feedback, with users appreciating its comprehensive features for managing payments and business insights. However, many users express dissatisfaction with customer support, account issues, and delays in fund transfers, which can impact business operations.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Excessive Fees
Users are frustrated with high transaction fees, which are significantly higher than competitors like Clover. This perception of Stripe as a costly service is leading to dissatisfaction and accusations of unfair practices.
Stripe charges 8% fees compared to Clover's 3-3.5%, making it an expensive option.
Poor Support
The customer support experience is consistently described as inadequate, with users facing long wait times and unhelpful responses. This lack of effective support is causing significant frustration and driving users to consider alternative services.
After being on hold for an hour, my issue remained unresolved, and I received only scripted responses.
Delayed Payouts
Users experience significant delays in receiving their funds, with some waiting weeks beyond the expected timeframe. These delays are causing cash flow issues and dissatisfaction with the service.
I was supposed to receive $3k immediately, but it took over two weeks with no clear communication.
Account Access Issues
The app's login process is problematic, with users unable to sign up or access their accounts due to missing options and cumbersome authentication. This is leading to frustration and abandonment of the service.
I downloaded the app only to find a login screen with no way to sign up.
Unreliable Transactions
Users report frequent transaction errors and inconsistencies, such as payments not going through or being misallocated. These issues are causing operational disruptions and financial losses.
Payments failed after the first few went through, and support was unhelpful in resolving the issue.
Inadequate Documentation
The app lacks clear and accessible documentation, making it difficult for users to find necessary information and set up features like card readers. This is leading to underutilization of the app's capabilities.
I can't find any documents or setup instructions, leaving my card reader unused.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Excessive Fees
Users are frustrated with high transaction fees, which are significantly higher than competitors like Clover. This perception of Stripe as a costly service is leading to dissatisfaction and accusations of unfair practices.
Poor Support
The customer support experience is consistently described as inadequate, with users facing long wait times and unhelpful responses. This lack of effective support is causing significant frustration and driving users to consider alternative services.
Delayed Payouts
Users experience significant delays in receiving their funds, with some waiting weeks beyond the expected timeframe. These delays are causing cash flow issues and dissatisfaction with the service.
Account Access Issues
The app's login process is problematic, with users unable to sign up or access their accounts due to missing options and cumbersome authentication. This is leading to frustration and abandonment of the service.
Unreliable Transactions
Users report frequent transaction errors and inconsistencies, such as payments not going through or being misallocated. These issues are causing operational disruptions and financial losses.
Inadequate Documentation
The app lacks clear and accessible documentation, making it difficult for users to find necessary information and set up features like card readers. This is leading to underutilization of the app's capabilities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not user-friendly, and it's nearly impossible to get payments processed or transferred back to my account. Customer support is unresponsive, making it a frustrating experience overall.
dffdsa 1111
Week of April 9th, 2025
Stripe's customer support is lacking, and the app is not intuitive. I've had issues with payment processing and account setup, which have not been resolved despite multiple attempts to contact support.
MissAngieCaliGirl
Week of April 9th, 2025
The app holds payments for extended periods, and changing banking information is difficult with no support available. While client payments are easy, the business owner side is frustratingly delayed.
mzlindgren
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not user-friendly, and it's nearly impossible to get payments processed or transferred back to my account. Customer support is unresponsive, making it a frustrating experience overall.
Candice Wu
App Store
Stripe's customer support is lacking, and the app is not intuitive. I've had issues with payment processing and account setup, which have not been resolved despite multiple attempts to contact support.
Kelly Williams
Google Play
The app holds payments for extended periods, and changing banking information is difficult with no support available. While client payments are easy, the business owner side is frustratingly delayed.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click