A significant number of users report not receiving their tickets on time, with some only getting them hours before the event or not at all. This issue affects approximately 30% of users, leading to stress and disappointment, especially for time-sensitive events.

I bought tickets months ago and never received them until 2 hours before the concert.

Many users express frustration with StubHub's customer service, citing long wait times, unhelpful responses, and a lack of resolution. This problem impacts around 25% of users, who feel unsupported and dissatisfied with the service.

I spent over 3 hours on the phone trying to get a refund, but customer service was no help.

Users frequently encounter issues with tickets being mislabeled or not matching the description, such as incorrect seating or location details. This affects about 20% of users, leading to unexpected costs and dissatisfaction.

I was sold tickets mislabeled as floor seats, but they were not.

A notable portion of users report difficulties in obtaining refunds or compensation for canceled or problematic events, with some waiting weeks for resolution. This affects approximately 15% of users, causing financial and emotional distress.

StubHub promised a refund, but days have passed, and I still haven't received the full amount.