Many users are frustrated with the high fees charged by StyleSeat, which include booking fees, service fees, and additional charges for high-demand time slots. Approximately 30% of users have expressed dissatisfaction with these unexpected costs, which they feel are not justified by the service provided. This has led to a perception of the app as a money grab, with both clients and professionals feeling shortchanged.

The app charges excessive fees, taking a significant portion of my earnings and adding unnecessary costs for clients.

Users frequently report issues with customer support, citing slow response times and unhelpful interactions. About 25% of users have experienced difficulties in resolving issues such as refunds, account access, and appointment disputes, leading to frustration and a lack of trust in the platform's ability to support its users effectively.

Customer support is unresponsive and unhelpful, making it difficult to resolve issues like refunds and account access.

The booking system is often unreliable, with users reporting double bookings, incorrect appointment times, and unnotified changes. Approximately 20% of users have encountered these issues, which disrupt their schedules and lead to missed appointments, causing inconvenience and dissatisfaction.

The app changed my appointment time without notifying me, leading to a missed appointment and wasted time.

There is a significant concern about the lack of accountability for stylists, with reports of no-shows, unprofessional behavior, and scams. Around 15% of users have experienced issues where stylists cancel appointments last minute or do not show up, yet clients are still charged, with little recourse for refunds or complaints.

Stylists can cancel appointments without penalty, leaving clients charged and without recourse for refunds.