StyleSeat – Beauty Booking

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of StyleSeat – Beauty Booking's key feedback

Search Functionality

Users report that the search feature is ineffective, returning no results regardless of input. Improving this could significantly enhance user satisfaction and usability.

International Compatibility

Users report that the search feature is ineffective, returning no results regardless of input. Improving this could significantly enhance user satisfaction and usability.

Customizable Hours

Users suggest allowing barbers and stylists to customize their working hours for specific days. This feature could improve convenience for professionals with varying schedules.

Client Notes Feature

Since the latest update, users are unable to add notes on clients via the app, forcing them to use a laptop. Restoring this feature could improve user efficiency and satisfaction.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Booksy

Booksy receives mixed feedback, with users appreciating the app's convenience and the quality of service providers. However, some users report issues with app functionality, such as login problems and appointment management, which detracts from the overall experience.

#2 RUNNER UP

Fresha

Fresha is praised for its ease of use and the convenience it offers in booking appointments. Users enjoy the seamless integration with their calendars and the ability to book directly from social media links, making it a popular choice among users.

#3 Straggler

Vagaro

Vagaro receives overwhelmingly positive feedback for its user-friendly interface and seamless booking experience. Users appreciate the convenience of managing appointments and the app's ability to integrate with calendars, making it a top choice for beauty and wellness bookings.

Nuggets

Major Highlights of the Week

Search Functionality

Enhance the search algorithm to ensure users can find results regardless of category or location input. This will improve user satisfaction and prevent the app from being perceived as useless.

International Compatibility

Expand the app's functionality to support international postal codes, particularly for Canadian users. This will broaden the app's market reach and improve user experience for non-US users.

Customizable Hours

Introduce a feature allowing barbers and stylists to customize their working hours on specific days. This flexibility will accommodate professionals with varying schedules and enhance booking efficiency.

Client Notes Feature

Reintroduce the client notes feature on mobile devices to allow users to add notes on the go. This will streamline the user experience and reduce dependency on desktop access.

Postal Code Issue

Address the issue preventing Canadian users from entering postal codes by updating the app's location settings. This will resolve sign-in problems and improve accessibility for Canadian users.

Location Addition

Enable the addition of businesses located outside the US by updating the app's location database. This will facilitate business expansion and attract a wider user base.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Search Functionality

Enhance the search algorithm to ensure users can find results regardless of category or location input. This will improve user satisfaction and prevent the app from being perceived as useless.

International Compatibility

Expand the app's functionality to support international postal codes, particularly for Canadian users. This will broaden the app's market reach and improve user experience for non-US users.

Customizable Hours

Client Notes Feature

Reintroduce the client notes feature on mobile devices to allow users to add notes on the go. This will streamline the user experience and reduce dependency on desktop access.

Postal Code Issue

Address the issue preventing Canadian users from entering postal codes by updating the app's location settings. This will resolve sign-in problems and improve accessibility for Canadian users.

Location Addition

Enable the addition of businesses located outside the US by updating the app's location database. This will facilitate business expansion and attract a wider user base.

Quotes of the week

Hear from some of the most impactful users to drive changes

No matter what category I enter in the search field, no matter which location, it tells me it can’t find any results. So this app is effectively useless.

App Store

I believe in the app it would be a good idea to allow barbers and stylists to customize hours per one day. Meaning extension of hours for a specific day. I travel a lot and when I come back to the shop I MUST work longer days to accommodate but it is inconvenient for me to book clients in manually because the hours are as normal.

Google Play

I tried to add my business located in Montreal but I couldn't add the zip code. Maybe because the app only works in the US.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

No matter what category I enter in the search field, no matter which location, it tells me it can’t find any results. So this app is effectively useless.

Candice Wu

App Store

Kelly Williams

Google Play

I tried to add my business located in Montreal but I couldn't add the zip code. Maybe because the app only works in the US.

Koray Okumus

Google Play

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User Experience Report

StyleSeat – Beauty Booking

Top Insights This Week

Search Functionality

International Compatibility

Customizable Hours

Client Notes Feature

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts