Sweatcoin Walking Step Counter

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Sweatcoin Walking Step Counter's key feedback

Reward Accessibility Issues

Many users express frustration over the difficulty in accessing meaningful rewards, with some claiming that gift cards are often out of stock or require premium membership to redeem. Approximately 30% of users seem affected by this issue.

I finally earned enough sweatcoins, but now I need premium to buy anything, which feels like a scam.

Step Counting Inaccuracy

Users report that the app frequently fails to accurately count steps, especially when using the Boost feature, leading to a loss of potential rewards. This issue appears to affect around 25% of users.

I walked 22k steps according to my Garmin, but the app only shows 1,409 steps.

Sign-Up and Compatibility Problems

Some users face difficulties signing up due to the requirement of an Apple ID, and others report compatibility issues with certain devices, affecting about 15% of users.

I can't sign in without an Apple ID, and the app says it's not compatible with my iPad.

Excessive Advertisements

Users are frustrated by the frequent ads, even in the premium version, which disrupts the user experience and leads to dissatisfaction. This issue affects approximately 20% of users.

The app is filled with ads, even in premium, making it frustrating to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

StepBet

StepBet receives overwhelmingly positive feedback for its motivational aspect, with users praising its ability to encourage them to walk more and stay active. Many users appreciate the community support and the financial incentive to meet their step goals, although some have experienced technical issues with syncing and customer service.

#2 RUNNER UP

Runtopia

Runtopia is well-received for its detailed tracking features and motivational rewards system. Users appreciate the professional voice guidance and data analysis, although some express frustration with the app's GPS accuracy and the limited availability of rewards.

#3 Straggler

Sweatcoin Walking Step Counter

Sweatcoin Walking Step Counter receives mixed feedback, with users appreciating the concept of earning rewards for walking but criticizing the app for inaccurate step counting and limited reward options. Many users express disappointment with the app's updates and the perceived difficulty in redeeming meaningful rewards.

Nuggets

Major Highlights of the Week

Shipping Costs

Users are frustrated that prizes labeled as 'free' require payment for shipping, which diminishes the perceived value of rewards. This unexpected cost is a barrier to claiming rewards, leading to dissatisfaction.

Every time I try to claim a prize, it’s free but you have to pay for shipping.

Notification Bug

The app gets stuck on the notification permission screen, preventing users from proceeding further. This issue persists even after multiple reinstalls, causing significant user frustration.

I am trying to get in but when I get to the allow notifications part, it just stays on the purple screen.

Step Counting Errors

The app fails to accurately count steps, especially when using the Boost feature, leading to discrepancies between actual steps and those recorded by Sweatcoin. This inconsistency undermines user trust in the app's core functionality.

I do a workout, and it’s not counting my steps, even though my Apple Watch does.

Limited Sign-Up Options

The app only allows sign-up through Apple ID, excluding users who prefer or require alternative sign-in methods like Google or email. This limitation restricts user accessibility and convenience.

Ads in Premium

Premium users are still subjected to ads, which disrupts the user experience and contradicts expectations of an ad-free premium service. This issue is significant enough to cause users to consider canceling their subscriptions.

I like the app, but ads still appear in premium, ruining the UX.

Rewards Availability

Gift cards and valuable rewards are frequently out of stock, making it difficult for users to redeem their sweatcoins. This scarcity leads to perceptions of the app as a scam and diminishes user motivation.

The gift cards are always sold out, making the app feel like a scam.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Shipping Costs

Notification Bug

The app gets stuck on the notification permission screen, preventing users from proceeding further. This issue persists even after multiple reinstalls, causing significant user frustration.

Step Counting Errors

Limited Sign-Up Options

The app only allows sign-up through Apple ID, excluding users who prefer or require alternative sign-in methods like Google or email. This limitation restricts user accessibility and convenience.

Ads in Premium

Rewards Availability

Quotes of the week

Hear from some of the most impactful users to drive changes

I've had the app for many years. Lately, it hasn't been calculating my steps properly and it keeps breaking my streak. I've reached out to customer service and tried what they suggested and it's still not working. The app used to be amazing and very accurate and now I'm incredibly disappointed by the lack of accuracy.

CrazyCool17

Week of April 9th, 2025

I’ve been using Sweatcoin for a while now, around 2 or more years, and no matter how much I earn and try to redeem rewards, I never win anything worthwhile. It seems like you have to pay for the premium version to have any real chance at getting rewards, which defeats the purpose of a 'free' step-counting app.

TanchikT077

Week of April 9th, 2025

I like the app, the concept, and everything except the ads, and especially ads still appearing in premium. The UX is destroyed and the app has to be closed and reopened to navigate. It’s enough of a problem that I’ll cancel my subscription. Please fix. Watching ads in a paid subscription movement app is not acceptable.

twistedyogi

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Sweatcoin Walking Step Counter

Top Insights This Week

Reward Accessibility Issues

Step Counting Inaccuracy

Sign-Up and Compatibility Problems

Excessive Advertisements

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts