Tabby

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Tabby

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Tabby's key feedback

1

Customer Service Issues

Many users report dissatisfaction with Tabby's customer service, citing unhelpful responses and lack of resolution to their issues. Approximately 15% of users express frustration with the support they receive, feeling that their concerns are not adequately addressed.

The customer service is appalling; they never resolve my issues and treat me like a joke.

2

Unexplained Rejections

A significant number of users experience unexplained rejections of their transactions, which are attributed to automated decisions without clear reasons. This affects around 10% of users, leading to frustration and distrust in the app's reliability.

Every transaction I make gets rejected without explanation, and customer service can't help.

3

Geographical Limitations

Users from countries like the United States and Qatar express disappointment that Tabby is not available in their regions, which is not clearly communicated before app download. This affects about 5% of users who feel misled by the app's availability claims.

I was ready to use the app, but it's not available in the United States, which wasn't clear before downloading.

4

Hidden Fees Concerns

Some users report unexpected charges and hidden fees despite the app's claim of no interest or hidden costs, affecting around 7% of users. This discrepancy leads to distrust and dissatisfaction with the service.

They claim no hidden fees, but I was charged extra without any notification.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tabby
Tabby receives overwhelmingly positive feedback for its ease of use, helpfulness, and interest-free payment options. Users appreciate the convenience of splitting payments and the app's user-friendly interface, though some mention issues with approval and technical glitches.

#2 RUNNER UP

Afterpay
Afterpay is highly praised for its convenience and flexibility, allowing users to make purchases and pay in installments without interest. Users appreciate the app's ease of use and the ability to manage payments effectively, though some report occasional technical issues.

#3 Straggler

Klarna
Klarna receives mixed feedback, with users appreciating its convenience and payment flexibility. However, some users report technical issues, customer service challenges, and unexpected declines in purchase power, which affect their overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tabby
#1 Users Choice
Tabby receives overwhelmingly positive feedback for its ease of use, helpfulness, and interest-free payment options. Users appreciate the convenience of splitting payments and the app's user-friendly interface, though some mention issues with approval and technical glitches.
Afterpay
#2 Runner-up
Afterpay is highly praised for its convenience and flexibility, allowing users to make purchases and pay in installments without interest. Users appreciate the app's ease of use and the ability to manage payments effectively, though some report occasional technical issues.
Klarna
#3 Straggler
Klarna receives mixed feedback, with users appreciating its convenience and payment flexibility. However, some users report technical issues, customer service challenges, and unexpected declines in purchase power, which affect their overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Unauthorized Charges 💸
Users are experiencing unauthorized subscription charges even after uninstalling the app, leading to frustration and distrust. This issue highlights a critical flaw in the billing system that needs immediate attention to prevent further customer dissatisfaction.
I was charged 49dhs for a subscription I never purchased after uninstalling the app.
AI Decision Frustration 🤖
The reliance on AI for transaction approvals without clear communication is causing user frustration, as many transactions are rejected without explanation. This lack of transparency in AI decision-making is perceived as a security risk and undermines user trust.
Every transaction I made was rejected without explanation, and customer service couldn't help.
Geographic Limitations 🌍
The app's availability is limited to certain regions, causing disappointment among potential users in unserved areas like the United States. This geographic restriction is not clearly communicated, leading to confusion and lost opportunities for user acquisition.
I was ready to use the app, but it's not available in the United States.
Customer Support Inefficiency 📞
Users report that customer support is unhelpful and lacks the knowledge to resolve issues, leading to unresolved complaints and dissatisfaction. This inefficiency in customer service is damaging the brand's reputation and user experience.
Customer service was not helpful at all, leading me to delete the app.
Purchasing Power Confusion 💳
There is a lack of clarity regarding how purchasing power is calculated, leaving users unable to plan their purchases effectively. This opacity in financial metrics is causing user frustration and hindering effective financial management.
The app provides no clear indication of my purchasing power or how it's calculated.
Hidden Fees Concerns 🏷️
Users are encountering unexpected fees despite the app's promise of no hidden charges, leading to accusations of dishonesty. This discrepancy between marketing claims and user experience is eroding trust and requires immediate rectification.
They deducted extra money from my bank without notifying me, despite claiming no hidden fees.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Charges 💸
Users are experiencing unauthorized subscription charges even after uninstalling the app, leading to frustration and distrust. This issue highlights a critical flaw in the billing system that needs immediate attention to prevent further customer dissatisfaction.
AI Decision Frustration 🤖
The reliance on AI for transaction approvals without clear communication is causing user frustration, as many transactions are rejected without explanation. This lack of transparency in AI decision-making is perceived as a security risk and undermines user trust.
Geographic Limitations 🌍
The app's availability is limited to certain regions, causing disappointment among potential users in unserved areas like the United States. This geographic restriction is not clearly communicated, leading to confusion and lost opportunities for user acquisition.
Customer Support Inefficiency 📞
Users report that customer support is unhelpful and lacks the knowledge to resolve issues, leading to unresolved complaints and dissatisfaction. This inefficiency in customer service is damaging the brand's reputation and user experience.
Purchasing Power Confusion 💳
There is a lack of clarity regarding how purchasing power is calculated, leaving users unable to plan their purchases effectively. This opacity in financial metrics is causing user frustration and hindering effective financial management.
Hidden Fees Concerns 🏷️
Users are encountering unexpected fees despite the app's promise of no hidden charges, leading to accusations of dishonesty. This discrepancy between marketing claims and user experience is eroding trust and requires immediate rectification.

Quotes of the week

Hear from some of the most impactful users to drive changes

Tabby has been a game-changer for us as both a client and a merchant. It offers seamless, flexible payments for customers while boosting our sales and customer satisfaction. The setup was smooth, and their support team is always helpful. Highly recommended!
A Google user
Week of April 9th, 2025
My experience with Tabby has been nothing short of disappointing. The app provides no clear indication of your purchasing power or how it’s calculated, and customer support was clueless about it. Tabby’s lack of transparency, poor customer service, and overly strict policies make it more of a hassle than a convenience.
Marxviper
Week of April 9th, 2025
I have been charged for a subscription I didn’t purchase, and customer service was unhelpful. This unexpected charge without my consent is unacceptable, and I plan to raise a complaint.
BMX07
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
Tabby has been a game-changer for us as both a client and a merchant. It offers seamless, flexible payments for customers while boosting our sales and customer satisfaction. The setup was smooth, and their support team is always helpful. Highly recommended!
Candice Wu
App Store
My experience with Tabby has been nothing short of disappointing. The app provides no clear indication of your purchasing power or how it’s calculated, and customer support was clueless about it. Tabby’s lack of transparency, poor customer service, and overly strict policies make it more of a hassle than a convenience.
Kelly Williams
Google Play
I have been charged for a subscription I didn’t purchase, and customer service was unhelpful. This unexpected charge without my consent is unacceptable, and I plan to raise a complaint.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click